A
Call Intelligence
None with Sri Lakshmi — Feb 16, 2026 11:13
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:23 (23s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
45 / 18
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy with a presentation
After one came because I am in the middle of a presentation.
|
time | Customer | Yes | agreement and reschedule | Excellent |
Key Moments
100:15
Customer requests callback
Defines the outcome of the call as a reschedule rather than a pitch.
Resistance Signals
1
Busy/In a meeting
Topics Discussed
Rescheduling
AIWO Wellness identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Closing | 2 | neutral | Polite request to reschedule. |
Call Transcript
Click to expand
Speaker 1
1.25s
Hello.
Speaker 0
1.61s
Hello.
Speaker 1
2.43s
Hello.
Speaker 0
3.13s
he hi sir, very good morning.
Speaker 1
5.35s
Banana.
Speaker 0
6.09s
Uh this is Lakshmi from I U Wellness. The other day we had a call. And uh we couldn't continue after that. So could you please tell me when will be the best?
Speaker 1
15.05s
After one came because I am in the middle of a presentation. After one came in debate.
Speaker 0
20.75s
Okay sir, I'll call you back after one p.m. Thank you.