A
Call Intelligence
Pareesh with Sri Lakshmi — Feb 19, 2026 14:11
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Pareesh.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Pareesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:39 (40s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
58 / 14
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not the right time to talk
ma'am, can i call you in 10 minutes?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Reason for the call |
Key Moments
200:12
Enquiry Reference
Establishes the context of the call and validates the lead.
00:33
Callback Request
The customer indicates interest but current unavailability, shifting the call to a future time.
Trust Signals
2
Confirmation of identity
Acknowledgement of previous enquiry
Resistance Signals
1
Time constraint (busy)
Topics Discussed
Partnership business opportunity
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity and enquiry. |
| Closing | 2 | neutral | Politely requests a callback due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello.
Speaker 0
1.55s
hello he hi am i speaking to mister pareesh?
Speaker 1
4.73s
Hmm.
Speaker 0
5.37s
reesh, this is lakshmi, i'm calling from ayu wellness.
Speaker 1
11.37s
Yes sir.
Speaker 0
12.31s
Yeah, so I hope you remember like you had enquired with regards to the partnership business opportunity.
Speaker 1
20.61s
yes sir
Speaker 0
21.41s
Yeah, yeah, so this is with regards to that and is this the right time to talk to you for two minutes?
Speaker 0
29.47s
Hello.
Speaker 0
32.65s
Hello.
Speaker 1
33.85s
ma'am, can i call you in 10 minutes?
Speaker 0
36.85s
oke fine.
Speaker 0
38.79s
thank you.