A
Call Intelligence
Nikhil with Sri Lakshmi — Feb 17, 2026 15:44
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
9:16 (556s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
66
Rep Words / Customer Words
1248 / 112
Rep Longest Monologue
112s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Process Clarity
I would like to understand what process like you guys just do the test and what do you do after that?
|
product/service | Customer | Yes | value stacking | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 19000.00 | Neutral | Comprehensive test with 181 biomarkers. |
| healthcation program | Rep | -- | Neutral | 257 days program in Chennai for HNI/NRI clients. |
| wellness program | Rep | 200000.00 | Neutral | Example of a 2 lakh rupee program for commission calculation. |
Key Moments
300:50
Doctor Identification
Rep identifies customer as a doctor, shifting the pitch to a B2B partnership focus.
04:34
Customer Interest Confirmation
Customer confirms he has a 'lot of patient base', validating lead quality.
06:41
Commission Reveal
Rep explains the 40k-60k INR earning potential per sale, anchoring the financial value.
Discovery Questions
3
Q1
Have you heard about this Ayurvedic anytime before?
Q2
How do you see this will be a business opportunity to you?
Q3
What do you do after the test?
Trust Signals
2
Customer shares that he has a 'lot of patient base'
Customer asks about the post-test medical guidance
Enthusiasm Signals
1
Customer acknowledges the business potential
Resistance Signals
1
Customer wants to 'read through this again' before committing
Confusion Signals
1
Customer asks for clarity on what happens after the test results are delivered
Topics Discussed
Longevity
Preventive Healthcare
Biomarkers
DEXA Scan
Visceral Fat
HNI/NRI Clients
Partner Commission
Plant-based Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Pitch | 2 | neutral | Asks clarifying questions about the medical process. |
| Closing | 3 | positive | Agrees to review documents. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
2.03s
Hello?
Speaker 0
2.75s
ee hi amma speaking to mister nikkam.
Speaker 1
4.87s
Yes, hold this. I am Mr. Nikhil, this is your
Speaker 0
5.51s
hai mr. nikal dis is lakshmi. ai am kaaling sam ai yu velnes.
Speaker 1
8.69s
Hello?
Speaker 0
13.03s
Ya ya, can you hear me?
Speaker 1
14.69s
Yeah.
Speaker 0
15.21s
Yeah yeah. So I get to see that you filled a form about a business opportunity. Did I catch you at a good time?
Speaker 1
21.67s
yaa please
Speaker 0
22.89s
Yeah. So, I was just talking about this Ayurvedic. Have you heard about this, Mr.? Anytime before?
Speaker 1
30.23s
No.
Speaker 0
30.99s
Okay. So I'll tell you what is IU wellness is all about, okay? First I'll give you a brief explanation on what IU wellness is doing and post which we will also talk about our opportunity that we have you know, come up with, okay? So IU wellness is India's first longevity and health optimization company. So to make it very simple, to give a premium health brand that helps people to live longer and healthier life. So for example, as a doctor you might be knowing like we need two things to be very careful, one is internal and external body, right? So internal
Speaker 0
60.99s
Today I'm mentioning about the organ system that we have and the external body is about the body that we do. So we need to take good care of all both of these to have a healthier life, am I right? So IU wellness is something like a preventive health care, where we do tests.
Speaker 1
74.65s
Okay.
Speaker 0
77.83s
of uh you know the longevity program and we give wellness programs, therapies, supplements, everything under one roof. So what we are looking out from you is like we are looking out for partners, people like you who can actually give us um you know the
Speaker 0
94.69s
cater to your you know, group of people with no investment, no stock, no office needed. You will just have to connect with your people and
Speaker 0
105.33s
Tell about IO wellness, whatever that we do, we have the programs, whatever the programs that we have, you need to cater to them. And once you, you know, bring in the people, we will be able to get the tests done for them and for every closure you will be getting a commission out of it.
Speaker 0
122.01s
So in IO we have different categories like IO health, IO healthcation and Livlong. So you must be having contacts of all HNIs and all right? Like the contacts that you have, you can actually refer to them and you can you can cater our I mean products or services that we do, you can cater this to them and if they are interested, you can just route it to us. We will take it further from there. So you need not to come to our office or
Speaker 0
152.01s
things. It's simple as that. They will just have to take the test sitting back at their own house.
Speaker 0
157.97s
So we will book a technician who will go to their place to take a blood sample and from there we will be able to get the test done.
Speaker 1
157.99s
So we will
Speaker 0
164.79s
So what kind of tests we do, I'll also let you know about that. So we have something called IO health. So under IO health, we have IO 100, IO 70, IO 360, IO 181. So what does IO 181 does? It has about 181 biomarks.
Speaker 0
181.19s
So right from gut health, your liver test, pancreas test, um your thyroid level, your diabetic, so everything will come into one roof. So in India, we are the only person who have 181 biomarks under one roof.
Speaker 1
190.97s
Hello.
Speaker 0
196.59s
So what is the difference between a local market uh you know test and our test is? Uh in local market if you get any symptoms only then uh people go to a doctor or people go to the uh you know lab center to get the test done. But here uh before even getting the symptoms...
Speaker 1
209.55s
upside.
Speaker 0
215.07s
a preventive health care. So for example, we have a DEXA scan where you will be knowing what is your, you know, bone density and also the visceral fat that you have, right? So the visceral fat if it is accumulated near your heart area, obviously there is a high risk of chances of getting heart attack, am I right? So, uh all of these things will be uh preventively cared if you take these type of tests and scans that we have.
Speaker 0
240.25s
So in India we are the only person who has um you know multi special equipment. So once you have some time you will also take it through our lab. I know you are staying at Delhi but yes we will be able to do it online.
Speaker 0
254.89s
So here you need not to come in person and do it also. So you will just have to refer a person for a lab test. We will take our technician to your place and we will get the samples done for you. So how far it's sounding good for you sir? Like how do you see this will be a business opportunity to you?
Speaker 1
274.71s
we have a lot of patient base to whom we can cater but I would like to understand what process like you guys just do the test and what do you do after that?
Speaker 0
283.43s
Yes, so only yes, yes, yes. So we only don't have test, we also have retreat, we have supplements and memberships also. So for example, once the test is done, we have our own in-house doctors. So if they are okay with it, so if there is any abnormalities in your test or something, if they are okay to continue with IU, they can you know, we have our own doctors, physicians, therapists, everybody who can give a proper guidance on how to
Speaker 0
313.43s
with the alarming factor done. So for example in your report you have a alarming sound on your visceral fat then we have physiotherapist we have supplements we also have our doctors who can cater them with proper guidance and we will be able to get it reduced. No if the customer or if the client want themselves to be done with their own family doctor that is also good. But our work is to bring them and get the you know closure done with the test. And after which
Speaker 0
343.43s
they want, we will be able to upscale them from there to healthcation. So what is healthcation? We have 257 days program. So they can come down to Chennai, they can stay here. I'm talking about HNI clients who or NRI clients who come from abroad only for healthcation. So they come, they rejuvenate their body and they go, right? So you can refer to them also where they can come to a five star hotel stay here and we have a pick up and drop, they have a good food over here and all these stuff.
Speaker 0
373.43s
will be done, they will rejuvenate their body, they can go. And we also have something called Livlong.
Speaker 1
283.59s
Yes, so only
Speaker 0
378.59s
where three to four months program is also there. Also six to twelve months program is also there. So we also have something called card where all the supplements is also available. All these supplements are plant based supplements.
Speaker 0
391.37s
So what is that you're going to earn out of it? So for every lead that you're going to get, right, uh every closure, you will be getting about twenty to thirty five percent of commission.
Speaker 0
401.57s
So if you cater this to your clients, uh for example, if someone buys just one of our wellness program at two lakhs rupees, uh your commission will alone be forty to sixty thousand rupees per month. So it's just from one sale.
Speaker 0
417.23s
It's just like one thing that is happening. So like this how many ever that you do for a month you will be getting the commission basis.
Speaker 0
426.83s
So we have product and service based commission. So product products whichever that you are you know referring to your clients and they are willing to buy, you will be getting commission for that also and also the services that you are going to take. So for if you want you can also you know try taking this 181 test first and see what we exactly do. What are the coverage that we for that I can also give you a sample report if you want to know what exactly the reports that is going to cover or if you want to do it for yourself you can also do that.
Speaker 0
456.83s
Now the one test cost one eighty one that test cost about nineteen thousand rupees. But for partners we have got some discounts of fifteen percentage. Where you pay you get to pay only fifteen thousand five hundred rupees only for partners. So we also have other divisions of sales and all so where people buy this for twenty thousand rupees that is nineteen thousand something.
Speaker 1
482.17s
Okay. I understand, ma'am. So I said,
Speaker 0
484.33s
So I I I will share all the details because if I tell you everything at one stretch, obviously it will not be that you know, clarity. So I'll send you all the details with all the parameters that we have, just have a look. And if you have any kind of doubts, you can just give me a call back or just message me. I will send you all the details. I will assist you further. And if you feel like this would be a match for you, you will be able to cater this to your client, we will take it forward, sir. So we have something called agreement form.
Speaker 0
514.33s
So once you're ready, please let me know. We will sign up the agreement form. We will also give you the visiting card and you will be extended IO partner actually. So you will be you will be able to you know, tell that you are associated with IO also.
Speaker 1
529.75s
Okay.
Speaker 0
532.35s
So do you have any kind of
Speaker 1
532.41s
So let me just read through this again and have some clarity on that.
Speaker 1
536.95s
And then maybe we can talk again.
Speaker 0
538.77s
Sure sir, sure, very fine. So I'll send you all the details. When can I give you a call back sir just to know like like if you if we can proceed with the
Speaker 1
546.25s
I'll I'll drop a message on the same WhatsApp, ma'am.
Speaker 0
549.53s
ya ya that would fine. ya ya that would be fine. ya okay sir sure. i will send you all the details right away.
Speaker 1
549.75s
Yeah, that would be fine.
Speaker 0
555.49s
thank you so much.