A
Call Intelligence
Mukesh with Sri Lakshmi — Feb 19, 2026 14:54
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:25 (445s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
842 / 218
Rep Longest Monologue
120s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Support
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need for professional credibility
I want to know that what support I will get from your company... I need two things... authorization letter... visiting cards.
|
trust/support | Customer | Yes | agreement and solution | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Positive | Business opportunity for referrals with commission. |
| aiwo 181 blood test | Rep | -- | Neutral | Testing package covering 181 biomarkers. |
| epigenetic test | Rep | -- | Neutral | Age reversal and metabolic age testing. |
Key Moments
304:26
Customer reveals wellness background
Shifted the call from a standard pitch to a professional partnership discussion.
05:16
Customer requests authorization and cards
Strong buying signal indicating intent to actually perform the role.
06:27
Agreement on e-sign process
Solidified the next steps for conversion.
Discovery Questions
2
Q1
Have you heard about IO before?
Q2
May I know like can we just work on the agreement part first?
Trust Signals
2
Customer shared his 6-year background in wellness
Customer asked for specific professional tools (visiting cards, authorization)
Enthusiasm Signals
2
I have seen your website
You're the perfect match, sir
Confusion Signals
1
Customer initially confused 'Partnership Program' until reminded of the form.
Topics Discussed
Longevity
Biomarkers
Partnership Commission
Epigenetics
Metabolic Age
Aircel/Shivashankaran
Marketing Collaterals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the program. |
| Discovery/Pitch | 2 | positive | Engaged when discussing wellness expertise. |
| Closing | 3 | positive | Ready to receive documents and start. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello.
Speaker 0
1.39s
Hello hi I am speaking to Mr. Mukesh.
Speaker 1
4.23s
aa yes
Speaker 0
4.95s
Hi, I'm Mukesh. This is Lakshmi. I'm calling from IO Wellness.
Speaker 1
9.51s
oke.
Speaker 0
10.19s
ya, ai see that yu had enquired about this partnership program that vi ver giving out sir.
Speaker 1
17.95s
partnership program.
Speaker 0
19.15s
ya you had filled a form about a business opportunity.
Speaker 1
23.43s
yes, are you have in uh can you just give me more detail about your partnership program?
Speaker 0
29.25s
Yes, yes, obviously that is the reason I called you today.
Speaker 1
32.15s
Okay.
Speaker 0
34.59s
Yeah, so so have you heard about IO before?
Speaker 1
38.45s
no.
Speaker 0
39.61s
Oh, okay. So, sir, I was first India's longevity and health optimization company. So for example, to have a healthier life, we need both internal and external stability of the body, right? So body should be very stable internally and externally. So this IO, IO's main focus is to have a longevity, like live long.
Speaker 1
52.87s
Very short
Speaker 0
61.99s
Healthier life.
Speaker 1
62.99s
Okay Wellness brand.
Speaker 0
65.71s
exactly sir. so basically we have we are a preventive health care center. so
Speaker 1
67.57s
Bihar
Speaker 1
71.33s
Okay.
Speaker 0
71.85s
you know, before we get some symptoms like in our body, we do read this discuss. We need to check and see what kind of abnormalities that we have in our body.
Speaker 0
84.37s
and we treat them and then we retreat them. So this is the process that we carry, okay? So we have testing packages, we have wellness programs, therapies, supplements, everything under one roof.
Speaker 0
96.39s
So this is you, okay? So preventive health care. So what what we are expecting from you is, so we are looking out for partners, people like you who can refer our services to your network. So you will have your own clients, you will have your own people where you can you know, give this you know, service details to them with no investment, no stock, no office needed, you will just have to cater your people and you will get a commission out of it. So this is the main agenda of this program.
Speaker 0
126.39s
So I'll tell you like what all things that we cover actually. So we have something called IO health, we have IO health station, we have live long, we have cart. So so many things that we have, okay, as a program. So what we do in IO health is we have IO 100, IO 181, IO 360 like that. So each under each you know, divisions, we have for example, IO 181. So which mean which means 181 biomarkers.
Speaker 0
156.39s
So sixteen minute physician consultation personalized protocol. So all these things will be included with this IO one eighty one. So what kind of one eighty one?
Speaker 0
166.19s
you know like a package that we have like gut micro home and you will be knowing all your internal organ status like your pancreas, liver, so so everything from top to bottom will be covered. So in India we don't have any other you know healthcare company which keeps 181 biomarkers under one roof.
Speaker 1
187.75s
Okay.
Speaker 0
188.31s
Apart from this we also have IOM metabolic reset like you know it's a four months program, weight optimization, insulin sensitivity, metabolic health, Vivo 2 Max, we have epigenetic test. So for example, now currently my age is 30 but I don't know what is my metabolic age, right? Like my metabolic age would be 50 and 60 because of the lifestyle that we carry. So for that reason we have something called reversing of age. So by the medications and by the guidance of doctors here,
Speaker 0
218.31s
taking this epigenetic test we will get to know what is our metabolic age and by then we will start to reverse our age. So this company is owned by Mr. Shivashankaran who is the you know founder of Aircel company. I hope you are aware of that.
Speaker 1
234.49s
Aircel company and
Speaker 0
236.73s
Airtel company. Shivshankaran. Yes.
Speaker 1
237.23s
company.
Speaker 1
240.79s
Understood.
Speaker 0
240.83s
Yeah. So he is the owner of the company. So he himself has tried out this epigenetic test on himself and now he is you know his age is 40 but his biometrical age is about 25. So this is like this many other people have taken it. So if you go to our website and see also you will get to have all the details over there.
Speaker 0
261.85s
So apart from this we also have cosmetology, sorry sir.
Speaker 1
262.17s
Apart from this,
Speaker 1
266.25s
ai hev seen yor websait.
Speaker 0
267.89s
Oh great.
Speaker 1
268.17s
I I student in wellness came from last six years.
Speaker 0
272.25s
Oh, okay.
Speaker 1
273.21s
many wellness brands.
Speaker 1
277.97s
I have basic knowledge of supplements, exercising, about what exercise and what muscle groups to target for what type of physical exercise you need.
Speaker 0
288.27s
perfect.
Speaker 1
288.81s
aai help koorat micro nutrition.
Speaker 0
291.55s
Perfect, perfect. So you have good amount of knowledge about this wellness and all, right? Like health wellness and all. So you're the perfect match, sir. So you will be able to have a
Speaker 1
299.73s
I want to know that what support I will get from your company.
Speaker 0
303.51s
from our company, yes. So we will give you all the collaterals first. We will have one portal ready for you so that you will be able to get all the details. Once you nurture your clients and bring them to the table.
Speaker 1
316.13s
I mean I need two things for either I'm expecting two things from your company. One should be an authorization letter that you have authorized me your as a partner so that I can get access to all the health care centers and everything.
Speaker 1
331.05s
Second I want visiting cards from your side so that I can show them to.
Speaker 1
336.93s
see today people as you know that there are many other brands available in the market and people are getting confused.
Speaker 0
344.47s
No, so that's what. So I was about
Speaker 0
346.59s
do the same thing. So we have the agreement. So we will first work on the agreement. So once the agreement is signed, we will also send you the visiting card over the courier. and you will have the visiting card, you will have a portal in future so that you will be able to update all the things there. You will have a transparency also with us.
Speaker 0
366.67s
So this is this company is not something like, you know, just started. It's been there over the industry for many years and Mr. Shivshankar is there in this industry over 40 years. So obviously we have, you know, like we have a good background about it, so you need not to worry about that. So physical collaterals also will be sent to you.
Speaker 1
386.63s
I'm just to
Speaker 0
387.63s
Yeah. So, may I know like can we just work on the agreement part first? So before that I will send you all the collaterals, the soft copy. Just look into it, you will go you will be able to analyze what exactly that we are doing. And then later on I once you are okay with it just drop me a message. I will send you the agreement paper. So it's a e-sign. So you will just have to do the e-signing. Once that is done, I will have the print done for your visit.
Speaker 0
417.63s
card and send it to you and then you can start with your process. So once your client comes to us as a closure, you get the commission over.
Speaker 1
398.09s
Thank you.
Speaker 1
399.33s
looking
Speaker 1
404.75s
And then
Speaker 0
427.87s
Yeah. So shall I share all the details to you, sir?
Speaker 1
429.27s
Share
Speaker 1
431.09s
Aja share mila gita.
Speaker 0
432.67s
Yeah, absolutely, fine sir. So I'll send you all the details right away. Please have a look and if you have any doubts, please do call me or just drop me a message. I'll give you a call back, yeah.
Speaker 1
441.21s
Okay, no problem.
Speaker 0
442.25s
Thank you so much. Have a good day.
Speaker 1
444.79s
Okay.