A
Call Intelligence
None with Sri Lakshmi — Feb 20, 2026 13:40
Deal Lost
Cold
Call History
14 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Sri Lakshmi
Sri Lakshmi scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
unknown
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:11 (11s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
8 / 3
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:07
Agent asks about reception.
Indicates the agent is trying to locate the customer or confirm their arrival at a physical location.
Topics Discussed
Location check
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer responds with a simple 'Yes sir'. |
Call Transcript
Click to expand
Speaker 0
3.39s
Hello.
Speaker 1
6.41s
Hello.
Speaker 0
7.11s
Yes sir.
Speaker 1
7.81s
Aa I am there on the reception alle?