A
Call Intelligence
None with Sri Lakshmi — Feb 20, 2026 12:59
Deal Lost
Hot
Call History
14 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
32 / 31
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Customer location update
Confirms the customer is in the immediate vicinity (Nungambakkam) and attending the appointment.
00:11
Parking instructions
Rep ensures a smooth arrival experience by providing specific instructions for the security/parking staff.
Trust Signals
2
Following directions
Physical arrival
Enthusiasm Signals
1
Prompt arrival update
Topics Discussed
Arrival time
Parking logistics
Office location (5th floor)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Reporting location. |
| Middle | 2 | positive | Confirming parking instructions. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
1.31s
hello?
Speaker 0
1.95s
Okay?
Speaker 1
2.95s
Ya ya ya just just crossing Nungambakkam.
Speaker 0
5.87s
Okay sir no problem. Please come please come.
Speaker 1
6.45s
Slow down.
Speaker 1
7.93s
Parking enna idhu close panna okay dhaane?
Speaker 0
11.91s
Fifth floor aamaa sir fifth floor sollidunga. IO-kku vandhirukkumnu sollidunga. They will give you the parking.
Speaker 1
16.89s
Okay.
Speaker 0
17.51s
Okay okay.
Speaker 1
18.55s
15 minutes maximum 15 20. Sure.
Speaker 0
20.05s
Sure. Sure, no problem. Yeah. Thank you.