A
Call Intelligence
None with Sri Lakshmi — Feb 20, 2026 11:50
Deal Lost
Hot
Call History
14 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (33s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
58 / 74
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service/Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of callback
they said you will call me in ten minutes... after that no call came in.
|
service/process | Customer | Yes | immediate acceptance & hospitality | Good |
Key Moments
300:11
Customer complaint about missed callback
Highlights a potential friction point in the lead management process.
00:22
Agent switches to local language
Effectively diffuses the customer's slight annoyance and builds rapport.
00:27
Appointment window confirmation
The primary successful outcome of the call.
Trust Signals
2
Customer initiated the call
Customer proactively adjusted his schedule to visit
Enthusiasm Signals
1
Repeated 'Sure sure' at the end
Resistance Signals
1
Complaint about lack of callback
Topics Discussed
Appointment scheduling
Missed communication
Visit timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Mentioned that someone promised a call in 10 minutes but didn't follow through. |
| Middle | 2 | neutral | Agreed to the 12-1 PM window. |
| Closing | 3 | positive | Confirmed the visit with 'Sure sure'. |
Call Transcript
Click to expand
Speaker 1
0.87s
Hello.
Speaker 0
1.53s
hello. no no. just called in the morning to check. no i think.
Speaker 1
1.79s
Hello
Speaker 0
4.81s
drop in by 12.
Speaker 1
5.99s
Yes.
Speaker 1
7.57s
yes sir please no problem.
Speaker 1
9.93s
We are waiting for you.
Speaker 0
9.99s
We are waiting for you.
Speaker 0
11.53s
no no fine. no i'll i'll no no. i called you know. i think somebody picked up the phone. they said you will call me in ten minutes.
Speaker 1
18.13s
oke.
Speaker 0
18.69s
no but after that no call came in. so i thought okay let me come by one. no fine i will make it by one. sir prashna illa sir. any time you.
Speaker 1
22.75s
sar prashnamilla sar. eni time yu ken drop in. vi ar der rait der.
Speaker 0
26.57s
Okay. Okay.
Speaker 1
27.37s
Okay, any time between 12 to 1 you can come, okay?
Speaker 0
29.93s
Yeah yeah sure sure. Yeah sir sure.
Speaker 1
30.69s
Sure. Ya sir sure sure thank you.