A
Call Intelligence
None with Sri Lakshmi — Feb 20, 2026 09:40
Deal Lost
Warm
Call History
14 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Lead/Customer
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:20 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
26 / 31
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Neutral | Rescheduling from 1 PM to 12 PM. |
Key Moments
200:06
Rescheduling Request
Customer requests to move 1 PM slot to 12 PM, showing high commitment to the appointment.
00:11
Follow-up Commitment
Agent sets a clear expectation for a callback within 15 minutes.
Trust Signals
1
Customer proactively called to adjust schedule rather than ghosting.
Topics Discussed
Appointment Rescheduling
Callback Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating the request. |
| Closing | 2 | positive | Satisfied with the promise of a quick callback. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
0.59s
Hello.
Speaker 0
1.85s
aa hi
Speaker 1
2.27s
you know yesterday you know booked the slot at 1 o'clock.
Speaker 0
6.57s
Yeah yeah.
Speaker 1
6.91s
no just just one check can be pre-pulled to twelve.
Speaker 0
11.21s
Okay, I will inform with Lakshmi and let you know. Lakshmi will call you within a 10 to 15 minutes. Yeah.
Speaker 1
16.77s
Yeah, yeah, that's fine, that's fine.
Speaker 0
18.09s
Yeah, sure, thank you.
Speaker 1
19.11s
Yeah, okay.