A
Call Intelligence
Thakur with Sri Lakshmi — Feb 19, 2026 12:07
Deal Lost
Hot
Call History
14 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil & English
Brand Awareness
None
Brand Sentiment
Neutral to Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
12% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
9:11 (551s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
118
Rep Words / Customer Words
1142 / 485
Rep Longest Monologue
150s
Customer Longest Monologue
45s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Interested | Explaining biological age vs chronological age. |
| 100 / iu 151 | Customer | 10000.00 | Positive | Blood tests covering 151 biomarkers. |
| partnership program | Customer | 60000.00 | Positive | Commission-based model for HNI contacts. |
Key Moments
400:30
Customer reveals 25-year finance background.
Sets the stage for the partnership/business-oriented pitch.
01:50
Mention of Sivasankaran (Aircel).
Instant credibility boost and brand recognition.
07:53
Customer mentions Ravi (TVS) was his client.
Strong rapport builder; confirms customer's HNI network.
08:30
Customer discusses recent deaths/cancer in his circle.
Reveals the deep emotional 'Why' behind his interest in health.
Discovery Questions
3
Q1
Ayopathy munnadi kelvippattirukkeengala sir?
Q2
So you are from Chennai?
Q3
So you are comfortable with Tamil English all right?
Trust Signals
3
Shares personal story about career change
Mentions specific past clients (Ravi from TVS)
Agrees to a physical meeting immediately
Enthusiasm Signals
3
"Definitely I will come down"
"Health care is the most required profession"
"Ya ya I know I know" (regarding the location)
Confusion Signals
1
Initial lack of knowledge about 'Ayopathy' or 'IU'
Topics Discussed
Longevity
Epigenetics
Biological Age
Partnership Commission
Leela Palace Wellness Center
DEXA Scan
Visceral Fat
Preventive Healthcare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Professional and polite. |
| Discovery | 2 | neutral | Shares personal career transition and motivation. |
| Pitch | 3 | neutral | Asks clarifying questions about tests and supplements. |
| Closing | 4 | positive | Excited about the visit and the partnership potential. |
Call Transcript
Click to expand
Speaker 0
0.85s
Hello.
Speaker 1
1.43s
Hello, hi, I am speaking to Mr. Thakur.
Speaker 1
5.13s
I'm Sarathu, this is Lakshmi, I'm calling from IU Wellness sir.
Speaker 1
9.63s
We had got your enquiry with regards to the partnership program that we had run.
Speaker 0
14.69s
Ya ya.
Speaker 1
15.49s
Yes sir. So is this the right time to talk to you for two minutes?
Speaker 1
19.33s
Okay sir. So you are from Chennai?
Speaker 0
21.51s
Ya, fun-chunaa, ya.
Speaker 1
22.35s
So you are comfortable with Tamil English all right?
Speaker 0
24.93s
Ya both both side.
Speaker 1
25.57s
Great great okay sir. So Ayopathy munnadi kelvippattirukkeengala sir? Have you heard of it?
Speaker 0
29.45s
I have been completely finance professional for the last 25 years.
Speaker 1
34.95s
Last irandu aaru years.
Speaker 1
36.21s
Om.
Speaker 0
36.55s
So and now very last no indha last six months no. So I thought okay so that's why I quit my job and started.
Speaker 1
36.57s
Mm
Speaker 1
39.91s
Aa aayiduchu.
Speaker 0
43.95s
Ventures on my own. So okay. So that is when I felt no health care is the most
Speaker 1
45.41s
Okay okay.
Speaker 1
49.55s
Required.
Speaker 0
49.55s
So require short short profession as of now that's what I personally feel.
Speaker 0
53.63s
So that's the reason so I haven't heard of this in detail.
Speaker 1
56.97s
Okay sir, naan ungalukku oru brief explanation koduthuren sir. Iona enna namma pannittu irukkom? Ungalaala idhula enna contribute panna mudiyum appadindradhaiyum naan solliduren. Adhukkappadi please let me know if this works okay.
Speaker 0
57.21s
Okay naan ungalukku oru brief sollunga.
Speaker 0
66.79s
Ok.
Speaker 1
67.87s
Ya. Basically IU paatheengannaa it's India's first longevity and health optimization company. So namma udambu paatheengannaakka nalla oru nalla oru life style vachukkanum appadinnaa internal and external body renduume nallaa irukkanum correct-aaga? Internal body appadinnaakka naan organs pathi pesuren like liver, pancreas, heart, lungs, ribs andha maathiri solren. And external body-aavum namma correct-aa vachukkittaathaan namma oru live long panna mudiyum correct-aaga? Ippo namma IU-la enna panrom appadinnaa rendu-thukkume eqvalaana importance koduththu namma vandhu regulate pannittu irukkom. So
Speaker 1
97.87s
Namakku eadhavadhu symptom vandhadhaan namma vandhu poi oru doctor pannuradho illa oru test edukkuradho namma pannuvom correct-ungala? But adhai porutha varaikkum it's a preventive health care.
Speaker 0
80.83s
Definitely.
Speaker 0
97.81s
Okay.
Speaker 0
104.75s
Exactly.
Speaker 1
107.61s
So varumun kaappom idhudhaan namma paarkkirom, so for example idhu own pandradhu yaarunnu paatheenganna Mr. Sivasankaran who is Aircel owner.
Speaker 0
107.67s
Mm
Speaker 0
109.43s
Exactly.
Speaker 1
115.45s
Ungalukku therinjirukkumnu ninaikkiren.
Speaker 0
115.63s
Ungalukku
Speaker 0
116.87s
Ya ya ya.
Speaker 1
117.65s
Ya avarudhaan idha own pannittu irukkaaru, so idhula vandhu nammalukku epigenetic test appadindra oru vithiyaasamaana oru test irukku, adhu enna appadinna.
Speaker 0
119.43s
Aamaa.
Speaker 1
125.61s
Nammaloda age reversing-um pannalam, for example ippo ennoda biological ennoda age paatheenga appadinnaakka muppadhu muppadhunnu ninaichukkongalen, aana ennoda biological age paatheenga-na oru muppadhu naangu naangu kitta irukkum, yenna nammaloda lifestyle appadi irukku, kandadhaiyum saappiduradhum thoonguradhum kandadhaiyum thoonguradhum andha maadhiri irukkuradhunaala nammaloda biological age rombave ippo mosamaa irukkum for the lifestyle that we are carrying, so ippo idhu eppadi namma sari pandradhu appadinna.
Speaker 0
133.25s
Avlo
Speaker 0
138.49s
Correct.
Speaker 1
150.51s
Epigenetic test edutha moolama nammalukku adhu therinjirum, adhu vandhu sari illa appadinnu nammakitta health care programs niraiya irukku sir. So indha programs moolama nammaloda age reverse pannanum. For example ippo Sivasankaran saare paatheenganna avar nappathu years dhaan, avaroda biological age vandhu irubathi irubathi aindhu years dhaan.
Speaker 1
167.75s
So idhe maadhiri niraiya per pannirukkaanga sir, indha age reversing nammakitta niraiya per andha maadhiri indha longevity program eduthu successfully-aa poykkittu irukku. So adhodha examples ellame kooda naan ungalukku solren adutha column-la. So ippo indha IO Health-la ennenna irukku appadinnu paatheenganna, IO Health, IO Healthcation, IO Liblong appadindra niraiya categorization irukku. So IO Health-la paatheenganna idhu oru blood test mattumdhaan. So IO Health-la blood test mattumdhaana appadinna illa, adhulayum different categories irukku like IO hundred.
Speaker 1
197.75s
IU ondru aindhu ondru aindhu-nna enna? Andha ondru aindhu ondru bio marks namma idhula cover pannuvom. For example gut health-la irundhu pancreas urine adhukku appurama urology-la irundhu ellame irukkum. Indiyalaye endha oru health care-layo namakku vandhu preventive measures-o illa ivlo test ondru under ondru roof-la kandippa kudukkuradhu illa sir. So namma IU health-la dhaan idhu kuduthuttu irukkom. Ondru aindhu ondru parameters cover pandradhu namma IU health-la dhaan.
Speaker 0
180.97s
Poyi poyi
Speaker 0
208.81s
Idea illaiye
Speaker 0
218.11s
Aa thank you.
Speaker 1
223.47s
Indha IO Health-la paatheenganakka ellaa idathulayum irukkaa appadinna illa, andha pincode vachu check panni namma idhu panrom, rombave minimala irukku but rombave effective-aana oru program dhaan indha IO Health okay-ngala.
Speaker 0
233.83s
Ok ok.
Speaker 1
234.85s
So ippo IO Health Care-nu paatheenganna, idhu vandhuttu indha business people iruppaanga illaiya HNI clients avangalukku idhu rombave suitable-aa irukkum. Ippo rendu days, aindhu days, ezhupathi days program Leela Palace-la dhaan namma tie-up vachirukkom. So Leela Palace-la avanga stay panni avanga irukkira ella test-aiyum eduthu avanga retreat panni supplements-um kudukkurom. Supplements-naa eadhavadhu maathirai kudukkureengala appadinna kidaiyaadhu. Idhu ellame plant based supplements.
Speaker 0
240.15s
Mm.
Speaker 0
241.27s
Mm
Speaker 0
246.61s
Okay.
Speaker 1
258.69s
Okengala, so indha supplements irukku, adhudhaan health care program. Live long paatheenganakka idhu oru moondru irandu month, aaru irandu month appadi program. So varuvaanga, ippa HNI clients foreign-la irundhu varaanga appadinna oru oru week health care program-kaaga varuvaanga. So oru oru week stay panni avanga health-a rejuvenate panni thiruppi povaanga avanga oorukku. So indha maadhiri clients-um irukkaanga.
Speaker 0
258.71s
Okay.
Speaker 0
277.09s
Adhu maathiri
Speaker 1
278.61s
So neenga eppadi ungalukku suitable-aa irukkum appadinna ungaloda contacts thaan sir, idhula investment edhuvume kidaiyathu, endha oru you know like stock-o office-o edhuvume thevai kidaiyathu. So unga contacts kitta neenga idha nurture panna poreenga, idhu neenga okay appadinna ungalukku naanga full KT koduthuruvom, like enna pannanum eppadi pannanum yaarukitta enna pesanum appadindra KT ungalukku koduthuttom appadinna neenga poyittu unga contacts kitta idha nurture panni andha contacts-a neenga kondu vandhaale podhum sir, naanga adhukkappuram closer pannittom appadinna ungalukku commission percentage kidaikkum.
Speaker 0
278.63s
So me.
Speaker 0
292.27s
Mm.
Speaker 0
299.89s
Mm.
Speaker 0
305.59s
School-ukku.
Speaker 1
308.71s
So for example ippa vandhuttu neenga oru maasathukku rendu lakh program avanga vaanga vaikkireengannu vachukkongalen adhula naarpadhilirundhu arupadhaayiram roopai ungalukku vandhuttu commission percentagea kidaikkum.
Speaker 0
308.73s
So for example.
Speaker 0
314.95s
Avlo
Speaker 0
319.85s
Okay okay.
Speaker 1
320.49s
So idhula limit-e illa sir, neenga evvalavu vena kondu varalaam. Unga context poruthu dhaan sir. Unga word moolama people are ready to buy appadinaa they can come, they can take test. Ippo IO nootru edukkungale pathaayiram roopaa adhu. So oru maasathukku naalu pathaayiram roopaa mudichinganaalum ungalukku rendu lakhs kitta, I mean pathu lakhs kitta vandhurum, correct-ungala? Pathu mudichingaana pathu latcham vandhurum. So adhula commission basis evvalavundradha paarthu ungalukku naanga adhu koduthuruvom.
Speaker 0
322.31s
Mm
Speaker 0
324.79s
Unga
Speaker 0
331.79s
Mm.
Speaker 0
339.99s
Mm
Speaker 1
343.45s
Okengala, so idhudhaan idhoda program-oda idhula neenga partner-aa onboard aaguren. Ungalukku visiting card koduthuruvom sir, oru portal access-um koduthuruvom. So ellame transparent-aa irukkum. So indha visiting card vachu neenga vandhu niraiya pera contact panni neenga avangala kondu varalaam. Neenga free-aa irundheenga-nnaa sollunga sir, naan ungalai Belize-aa koottittu poren. Belize-aandradhu ungaloda wellness center-thaan TVS Belize-aannu sollittu namma Leela Palace. Sariyaam sariyaam sariyaam.
Speaker 0
343.75s
So idhudhaan.
Speaker 0
350.89s
Okay.
Speaker 0
356.67s
Aa.
Speaker 0
358.57s
Mm
Speaker 0
361.79s
Okay.
Speaker 0
363.71s
Sari enna sari enna sari enna. Ya ya I know I know.
Speaker 1
365.63s
So once you come there you will be able to see how the wellness center is, what are the equipments we have. Very innovative and very exclusive you know equipments that we are handling. And we have our you know physician, doctors, availability ellame irukku. So ungalukku exclusive-aa naan oru naal koottittu poy ellame kaamikiren. Athukkappuram paarthu pesalaam. Pesittu ungalukku oru in-depth idea vandhurum. So idhula paatheengannaa DEXA scan appadinu onnu irukku. DEXA scan paatheenganakka nammaloda bone density. Ippo konjam vayasaanathukku appuramaa nammalukku bones ellaam ariyikka aarambichirum, kotta aarambichirum.
Speaker 1
395.63s
Vachiduvom andha maadhiri ellaam niraiya varudhu. Adhu naan anju varusham pathu varusham munnaadiye enakku therinjiruchu. En future-la ippadi aaga pogudhuna naan ippodhula irundhe adhukku supplement saappittu en bones-a naan nallaa paathukkuren correct-ungala? Correct-aana workout pannuven.
Speaker 0
370.95s
Illaiyo?
Speaker 0
375.05s
Aa
Speaker 0
380.01s
Ok.
Speaker 0
387.77s
Ya
Speaker 0
392.13s
Konjam
Speaker 0
396.35s
Correct.
Speaker 0
397.67s
Aa
Speaker 0
405.19s
Workout pannunga.
Speaker 1
406.31s
So correct-aana workouts panna mattume nammalaala adhu correct-aa kaappaathikka mudiyum, live long panna mudiyum, adhukkaagathaan idhu. So idhu mattum thaan theriyumaana kidaiyaadhu? Vigil fat-nu onnu irukku sir, adhu eppadi appadinna nammaloda body-la vandhu muscle-la kozhuppu sathu irukkum, so andha kozhuppu sathu namma heart-ukku pakkathula irukku appadinna cardiac arrest varadhukku romba niraiya vaaippu irukku.
Speaker 1
423.79s
So ungalukku neenga ippave kandupidichirukkeengannakka.
Speaker 0
423.89s
Sundi.
Speaker 1
426.55s
Neenga ippodhula irundhe adha vandhu treat pannanum vachiralaam, treat panna poyi hospital-la medicine paarkkiraam, adhu mattum kidaiyaadhu life style maathuradhu dhaan vera edhuvume kidaiyaadhu, complete shape indha maadhiri dhaan irukkanum.
Speaker 0
434.49s
Correct sir.
Speaker 0
437.71s
Kandippaa.
Speaker 1
438.47s
O idhula vandhu niraiya programs irukku ellaam features-ku unga time dhaan venum engalukku so when are you free to come for.
Speaker 0
443.45s
Ok
Speaker 0
444.59s
Tomorrow actually oru eleven thirty-kku I will be naalaikku Mount Road-la oru chinna meeting irukku avvalavuthaan.
Speaker 1
451.21s
Okay sir.
Speaker 0
451.91s
So that will be a one hour meeting.
Speaker 1
453.45s
Naalaikku appuram one two four.
Speaker 0
453.49s
Naalaikku appuram one two four neenga any time sonnanum I will I will.
Speaker 1
457.85s
Definitely sir, definitely sir, so naan vandhu one o'clock book panren, neenga vaanga, vandhu namma pesuvom, neenga eppa vareengalo vaanga, okayngala.
Speaker 0
457.89s
I can come down.
Speaker 0
466.75s
Aa onnu o'clock book pannunga.
Speaker 0
469.11s
Sure sure delishia I think I have been there already andha rendu moonu.
Speaker 1
471.69s
Savunanga rendu
Speaker 0
473.37s
Anga TVS sir vandhu Ravi sir was our client actually-la munnadi ennoda client avaru.
Speaker 1
473.47s
Anga.
Speaker 1
478.25s
Okay.
Speaker 0
479.25s
Aama, he was adhavadhu naan insurance-la irukkumbodhu he was my client.
Speaker 1
483.39s
O great.
Speaker 0
483.73s
For a very long time very long time.
Speaker 1
485.69s
Adhukkappuram
Speaker 0
485.89s
Adhukkappuram adhukkappuram after that naan I mean adhukkappuram avar vandhu vera idhula move pannittaaru.
Speaker 1
490.49s
Ok ok.
Speaker 0
490.81s
So it was when I was with MetLife, so plus adhuvum illama anga Jones-laam pesalaam office vera irundhadhu.
Speaker 1
495.63s
Absolutely okay aamaa.
Speaker 0
496.59s
Aama, so angayum en friend dhaan, adhanala andha idathukku naan been there quite a lot of times, so definitely I will come down because in fact.
Speaker 1
500.95s
Okay.
Speaker 0
503.47s
Why I was looking for this is ennanna oru last oru.
Speaker 0
506.23s
Oru last oru rendu years-la vandhu oru oru pathinai irandu deaths and oru naangu aindhu diagnosis of cancer vandhu shock-tu me actually. So that is the reason for me if you come out of this financial services, like how much ever money you got, end of the day if your health is not good.
Speaker 1
521.47s
Perfect.
Speaker 0
522.03s
So you are gone you are gone avvalavuthaan.
Speaker 1
523.89s
Sally.
Speaker 0
524.15s
So that is the reason for me getting into this. So anyway naalaikku I will just WhatsApp me.
Speaker 1
529.01s
Just WhatsApp pannuren sir WhatsApp details share pannunga.
Speaker 0
530.33s
Aamaa enakku WhatsApp details maathiram share pannunga. I will definitely drop down. I will also
Speaker 1
534.13s
I will also have my, so I am calling from partnership senior partner over here. Partnership senior-nu call panren. Ennoda partner head-um varuvaaru. So in-depth-aa maangu pesi then we can sign up the agreement for the further process is ever.
Speaker 0
539.29s
Okay.
Speaker 0
541.09s
Ettu varum.
Speaker 0
542.53s
Mm
Speaker 0
546.83s
Sure sure sure.
Speaker 1
547.63s
Thank you so much dear sir. Have a good day. Bye bye.
Speaker 0
548.53s
Thank you.
Speaker 0
550.57s
Aa, bye bye.