A
Call Intelligence
Vishal with Sri Lakshmi — Feb 13, 2026 15:11
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Vishal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2b
Conversation Flow
Opening Type
referral_based
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
84 / 58
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| referral discounts | Customer | -- | Interested | Customer asks if the call is about the referral discounts previously discussed. |
Key Moments
200:20
Mutual Recognition
Customer confirms he knows who the agent is via B.R. Sir, establishing trust.
00:32
Channel Pivot
Agent identifies the current line as 'official' and requests a 'personal' number for a private opportunity.
Trust Signals
2
Recognition of mutual acquaintances
Willingness to share personal contact info
Enthusiasm Signals
1
Repeated 'sollunga' (tell me) indicating eagerness to hear the purpose.
Confusion Signals
1
Initial identification of the agent's role/connection.
Topics Discussed
Referrals
Discounts
Personal vs Official contact
Business Opportunity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slight confusion initially about who is calling. |
| Recognition | 2 | positive | Recognizes the agent and mentions mutual contacts. |
| Closing | 3 | neutral | Agrees to provide personal number and continue the talk. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello
Speaker 1
1.73s
Hello
Speaker 0
2.49s
Hello.
Speaker 1
3.15s
Hi Mr. Vishal, naan Lakshmi pesuren, ungalukku gnyabagam irukkumnu ninaikkiren, naan vandhirundhen site-ukku, Elinor site-ukku.
Speaker 0
9.95s
Ma'am neenga Veeravel sir ungalukku idhu kondirundhaangale avangathaan ma'am.
Speaker 1
10.33s
Aa
Speaker 1
15.07s
Ennathu?
Speaker 0
18.07s
B.R. sir refer pannirundhaangale avanga thaane ma'am neenga.
Speaker 1
20.59s
Aamaamaamaa veeru.
Speaker 0
21.51s
Aa sollunga sollunga sollunga Ma'am vainga andha referrals pathi ketturundheenga discounts adhaane Ma'am
Speaker 1
26.99s
Aa adhu vera call, actually ippa naan call pannadhukke different purpose irukku.
Speaker 0
31.73s
Aa sollunga sollunga Ma'am.
Speaker 1
32.79s
Okay, so is this your personal number or is it your official?
Speaker 0
35.27s
Ithu my official number ma'am.
Speaker 1
36.67s
So could you please help me with your personal number? I just want to talk to you about some opportunity.
Speaker 0
41.37s
Sure ma'am. Can I call from that number? Adhula irundhu pannavaa? Sure.
Speaker 1
43.67s
Adhil ondru.