A
Call Intelligence
Jayakul with Sri Lakshmi — Feb 19, 2026 09:34
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Jayakul.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Jayakul. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
0:56 (57s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
21
Rep Words / Customer Words
84 / 78
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot come today
enakku vara mudiyaadhu ma'am sorry naalaikku paathukkalaam ma'am
|
logistics/timing | Customer | Yes | rescheduling | Good |
Key Moments
200:04
Immediate Objection
Customer immediately states they cannot attend, setting the tone for a rescheduling call.
00:25
New Time Commitment
Customer commits to 11 AM tomorrow, maintaining lead warmth.
Trust Signals
2
Customer provides a specific reason (duty) for absence
Customer proactively suggests a new time
Resistance Signals
1
Refusal to come today evening
Topics Discussed
Appointment Rescheduling
Work Schedule (Duty)
Follow-up Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer immediately apologizes for not being able to come. |
| Middle | 2 | neutral | Customer suggests a specific time for tomorrow (11 AM). |
| Closing | 3 | neutral | Agreement to talk tomorrow. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello.
Speaker 0
1.19s
Aa so Mr. Jayakul, this is Lakshmi calling from IU Wellness.
Speaker 1
4.65s
Aa yaa ma'am yaa actually hi ma'am enakku vara mudiyaadhu ma'am sorry naalaikku paathukkalaam ma'am.
Speaker 0
9.03s
Mm.
Speaker 0
12.21s
So any problem because I have already scheduled the slot.
Speaker 1
15.57s
Adhaan duty irukku so aamaa.
Speaker 0
19.19s
Mm.
Speaker 0
20.51s
So what time that you can accommodate at least because?
Speaker 1
23.59s
Mallavan Ma'am
Speaker 0
23.81s
Aa
Speaker 0
25.33s
Sorry.
Speaker 1
25.43s
Sorry. Tomorrow eleven ma'am, eleven AM.
Speaker 0
28.39s
Aa sir pakkava schedule pannidalaamaa? Because already nammalukku vandhuttu.
Speaker 1
31.17s
Aamaa ma'am, naan call pannittu neenga call panreengalaa ma'am? Naalaikku naane ungalukku call panren ma'am.
Speaker 0
38.23s
Aa eppa call pannanum Ma'am?
Speaker 1
40.29s
Naan morning edhaavadhu call pannuren ma'am, tonight or morning?
Speaker 0
42.59s
Okay today evening any time possible sir like for you to come?
Speaker 1
45.47s
So not possible ma'am actually.
Speaker 0
47.21s
Appadingala?
Speaker 1
48.37s
Okay okay.
Speaker 0
49.93s
Okay sir okay sir so tomorrow-la naan call pannuren.
Speaker 1
50.23s
Okay sir
Speaker 1
52.61s
Naan call pannuren naan call pannuren naan call pannikiren aamaa
Speaker 0
55.29s
Okay okay sir thank you.