A
Call Intelligence
Jaikol with Sri Lakshmi — Feb 18, 2026 09:35
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Jaikol. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Cooperative
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:27 (27s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
52 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot meet today
Yeah ma'am, can I come tomorrow ma'am?
|
scheduling | Customer | Yes | flexibility/alternative suggestion | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Other | Arranging a meeting for the customer. |
Key Moments
200:06
Customer requests reschedule
Indicates high intent as the customer is proposing a specific alternative time rather than dismissing the call.
00:19
Confirmation of 11:00 AM
Solidifies the next step in the sales funnel.
Trust Signals
1
Customer proactively suggested a specific time (11:00 AM)
Resistance Signals
1
Time conflict for the current day
Topics Discussed
Scheduling
Meeting Confirmation
Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and recognition. |
| Scheduling | 2 | neutral | Proactively suggesting a new time. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.97s
Hello.
Speaker 1
2.11s
hello
Speaker 0
2.57s
hey hi mr. jaikol this is lakshmi. i'm calling from i o wellness. yesterday we had a work.
Speaker 1
6.39s
Yeah ma'am, can I come tomorrow ma'am?
Speaker 0
10.21s
tomorrow is it? okay. so is it possible because i've already arranged a meeting for you.
Speaker 1
11.71s
Ya okay. So
Speaker 0
17.03s
so is it possible today sam time?
Speaker 1
19.39s
now ma'am tomorrow 11:00 a.m. ma'am.
Speaker 0
21.39s
eleven a.m. is it?
Speaker 1
22.75s
oh ma'am oh ma'am.
Speaker 0
23.01s
Oh,
Speaker 0
24.27s
oke sar oke oke. shuar shuar. oke thank you.
Speaker 1
26.57s
Okay thank you.