A
Call Intelligence
Seku with Sri Lakshmi — Feb 17, 2026 12:37
Deal Lost
Warm
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Partnership-centric
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
9:24 (565s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
148
Rep Words / Customer Words
1142 / 486
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Sales Difficulty
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
181 test might be hard to sell
Iyo hundred easy-aa varuvaanga aamaa one eighty one aamaa okay konjam push pannanum.
|
sales difficulty | Customer | Yes | value stacking / hook strategy | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 9900.00 | Positive | Cheapest/entry-level blood test package. |
| aiwo 181 blood test | Rep | -- | Interested | Comprehensive diagnostic report. |
| live long membership | Rep | 200000.00 | Other | Multi-month transformation programs (Metabolic, Gut, Cardio). |
| dexa scan | Rep | 2000.00 | Positive | Used as a hook to upsell to larger biomarker packages. |
Key Moments
400:45
Brand Recognition
Customer reveals he knows IU Wellness from Leela Palace, immediately increasing trust.
03:41
Commission Structure Reveal
Agent explains the 20-25% commission, which is the core incentive for the partner.
04:25
Price Anchor Establishment
Establishing the 9900 INR entry point for the IO 100 package.
08:10
DEXA Upsell Strategy
Agent provides a tactical sales method for the doctor to use with his patients.
Discovery Questions
4
Q1
Is it the right time to talk?
Q2
I can see that you are a doctor is it?
Q3
You already heard about it? You have any idea about it?
Q4
Will you be able to make it up some time today or tomorrow sir?
Trust Signals
3
Customer mentions knowing the brand from Leela Palace
Customer asks for specific 'Doctor language' explanations
Agreement to meet in person
Enthusiasm Signals
2
Repeated 'Super' and 'Okay' responses
Proactive questions about referral mechanics
Resistance Signals
1
Minor concern about 'pushing' the 181 biomarker test vs the 100 test
Confusion Signals
1
Clarification needed on the 12-month vs 20-month transformation programs
Topics Discussed
Partnership Model
Biomarkers
DEXA Scan
Commission Rates
Longevity Programs
Marketing Collaterals
In-person Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting and identification. |
| Discovery | 2 | positive | Customer reveals he already knows the brand and is a doctor. |
| Pitch | 3 | neutral | Asks specific questions about pricing and commission slabs. |
| Closing | 4 | positive | Agrees to visit the center and review WhatsApp materials. |
Call Transcript
Click to expand
Speaker 0
1.59s
Hello.
Speaker 1
2.71s
Aa hello
Speaker 0
3.39s
Hello, hi, I am speaking to Mr. Seku.
Speaker 1
6.09s
Sari.
Speaker 0
6.81s
Hi, this is Lakshmi. I am calling from IU Wellness.
Speaker 1
6.95s
Aa
Speaker 0
10.49s
Sir I got your interest with regards to the partnership which we had posted our ad.
Speaker 1
17.33s
S ma'am S S.
Speaker 0
17.51s
Sari sari.
Speaker 0
18.55s
Ya so idhu idhu the right time to talk to you for rendu minutes sir about ya ya okay sir so basically I can see that you are a doctor is it?
Speaker 1
20.77s
About ya.
Speaker 1
27.33s
Hello
Speaker 0
27.89s
Ya I can see that you are a doctor is it?
Speaker 1
30.37s
S maanidhu S S.
Speaker 0
31.09s
Profession. Okay sir. So I'll just let you know what actually IOW I mean IU Wellness do actually. I know you.
Speaker 1
32.55s
Sari.
Speaker 1
39.09s
I know you are telling me.
Speaker 0
41.41s
O you already heard about it? You have any idea about it?
Speaker 1
43.69s
Ya ya ya ya ya.
Speaker 0
45.85s
Yaarukku?
Speaker 1
45.85s
Yaar reason-la idhu Leela Palace in-phone sir meet aagirathu yaar.
Speaker 0
49.31s
Oh great great okay sir neengal vandhirundheengalo?
Speaker 1
52.09s
Illa naan varalaipettai konjam azhagaa theriyumnga. Enakku theriyumnga ivvalavu pathi almost.
Speaker 0
55.03s
O super sir, super super. So sir ippa actually naan partnership team-la irundhu pesuren sir. So ungalukku IO Wellness pathiye ellame theriyumndradhunala naan adhukkulla pogala. So naanga enna pandrom, naanga enna ungakitta expect pandromndradha first naan explain panniduren. Appuram ungalukku eadhavadhu questions irundha you can put it forward okay. So basically sir naan partnership manager handle pannittu irukken. I am a senior partner over here and we have something called onboarding partners. Like external partners naanga onboard pannittu irukkom. So external partners enna pannuvanga appadinna ippo for example I am a partner.
Speaker 0
85.03s
Naan ennoda leads that is ennoda contacts kitta naan vandhu IU wellness pathi ellaam explain pannuvaanga, like what are longevity programs that we have? Ippo IU health irukku, IU health care, live long appadinnu niraiya category irukku, so IU health-la paatheenganna aindhu onbadhu irukku, aindhu irukku, appuram seventy irukku, so so many things are here.
Speaker 1
63.79s
Naanga enna panrom?
Speaker 1
67.87s
Okay.
Speaker 1
79.29s
Okay.
Speaker 1
87.05s
Ok.
Speaker 1
98.05s
Ayurveda Club
Speaker 1
102.71s
Test thana blood test blood test thana sollunga.
Speaker 0
104.15s
blood test, blood test, aama, okay, okay, okay. so innum blood test ellame edukkalam. sitting back at home itself. so idhe health case-la irukkunna rendu days, aindhu days, ezhupathi days program irukkum. where they stay in leela palace with us and they take the rejuvenation thing and they can get back to home. so rendu days, aindhu days, ezhupathi days program. aama, aama, paarkkalaam, paarkkalaam. adhukkappuram live long.
Speaker 1
105.39s
Aamaa aamaa okay okay okay.
Speaker 1
109.93s
Ok.
Speaker 1
113.09s
Okay.
Speaker 1
118.19s
Aa
Speaker 1
119.67s
Aamaa aamaa paarkkalaam paarkkalaam athukkappuram live long
Speaker 0
124.07s
Exactly, so Live Long appadindra oru program paatheenganna, adhu vandhu moondru irandu naangu months oru program irukku, sustain appadinu, adhukkappurama innonnu vandhuttu aaru irandu naangu months-kkum irukku, okay-ngala? So idhu enna price?
Speaker 1
133.73s
Adhu enna price varudhu 12 months-ku?
Speaker 0
135.67s
Sorry sir.
Speaker 1
137.15s
Ippadi month live long-nu sonneengala, evvalavu enna price?
Speaker 0
140.09s
Enna price-nu kekkureengala? Aamaa aamaa okay paar oru rendu nimisham ithai pattirunga.
Speaker 1
141.41s
Aamaa aamaa
Speaker 1
145.65s
Ennenna included adhula twelve months program-la?
Speaker 0
148.01s
So lip long-la paatheenga appadinna.
Speaker 0
152.53s
Ya so adhula vandhu metabolic reset adhu naalu month-la varudhu, gut restore irukku moondru months, adhukkappuram cardio health naalu months, hormone balance vandhu naalu months, skin renew appadingaradhu vandhu moondru months, sustain appadinnu solli oru package koduthirukkaanga, optimize and sustain, so idhellam aaru months irukku, so total transformation paatheenganakka irubadhu months.
Speaker 1
161.99s
Okay.
Speaker 1
167.95s
Manassiruthu.
Speaker 1
172.19s
Okay okay okay.
Speaker 0
172.93s
Io eliton irukkaa athuvume 12 months kitta varuthu sir. Ithu ellaam paatheenganakka ungalukku 2 lakhs, 1 lakh, 3 lakh andha maathiri different slab-la irukku. So intha details ellaame naan ungalukku anuppuren. Ethu endha slab-la irukku appadinu sollittu. Okkalenga? So ithu neenga vandhuttu ungaloda contacts-la neenga vandhu pitch in panni tap panni neenga vandhu leads kondu vandhu closure koduthutteenga appadinu neenga lead kondu vandhaa maathiri podhum. We will be able to give it give the catering to them. So neenga initial level of catering neenga mudichiruveenga. So second level of catering avangala upscale pannurathukko illa avangala vandhuttu aduttha
Speaker 0
202.93s
Edavadhu edukka vaikkiradhukko appadi edavadhu irundhadhunna naanga paarthuppom adhai. So every closure-kkume.
Speaker 1
176.01s
O
Speaker 1
184.91s
So
Speaker 1
199.43s
Aa
Speaker 1
206.41s
Athu
Speaker 1
208.43s
Aa sollunga sollunga.
Speaker 0
209.03s
Every closure-ku ungalukku vandhuttu oru idhu irukkum sir percentage slab vachirukkom, so idhe product product and service rendume irukka sir?
Speaker 1
213.79s
Oru idhu
Speaker 1
217.65s
Achchhaa.
Speaker 1
220.43s
Hello?
Speaker 0
221.83s
So product-la paatheenga, aa sir kekkudhungala? So product-la paatheenga appadinnaakka oru lakh ippa oru maasathukku just oru irandu aindhu lakhs panreenganna irubathi aindhu percentage kitta commission rates irukku. Ide neenga services poreenganna per month-kku oru lakh irubathi aindhu lakh varaikkum neenga panreenganna irubathi percent, oru lakh pannale irubathi percent of commission ungalukku kidaichirum. Okay-ngala? So indha oru aindhu enbadhu analysis, biomark, neenga adhu mattum oru moonu panniteenga oru maasathukku appadinnaale ungalukku andha you know like you will be able to reach about oru lakh I feel.
Speaker 1
222.09s
Hello
Speaker 1
224.01s
Sollunga sollunga sollunga sollunga.
Speaker 1
232.97s
Neengal services.
Speaker 1
241.31s
So in the
Speaker 1
251.03s
Evvalavu hundred evvalavu varum?
Speaker 0
253.85s
Aiyo hundred aa sir oru.
Speaker 1
255.61s
Price aamaa.
Speaker 0
256.79s
Ya so I will send you all the details.
Speaker 1
258.51s
Aamaa ungalukkitta keeper's package enna irukku actually?
Speaker 0
261.57s
Solluva?
Speaker 1
261.69s
Cheapest blood test, cheapest konjam affordable low budget-la blood test enna irukku?
Speaker 0
265.13s
Yes yes so idhu IO hundred vachirukkom sir adhudhaan irukkaradhulaye lowest adhu illaama seventy kooda irukku so IO hundred paatheenganna kittathatta nine thousand rupees nine thousand nine hundred sir.
Speaker 1
268.29s
Adhu illaama seventy kooda irukkum.
Speaker 1
270.55s
Aiyo 100%
Speaker 1
275.01s
Okay okay whole body checkup-la.
Speaker 0
276.65s
Yes yes, adhula nooru parameters biomarkers ungalukku vandhurum. Idhu onnooru enbadhu-nna onnooru enbadhu onnooru biomarkers irukku, and we also have something called moonu aaru. Adhu moonu aaru-m ungalukku vandhurum. Idhu illaama epigenetic test, cosmetology, IV therapy, so many things are there sir. So the entire brochure ungalukku venumna that will take a huge time over a call. So if in case you are available for a in-person meets-na, ungalukku ayyo wellness neenga oru vaatti vandheenganna, you will be able to evidently see things.
Speaker 1
277.83s
Parameters
Speaker 1
280.13s
181
Speaker 0
302.05s
So will you be able to make it up some time today or tomorrow sir?
Speaker 1
302.47s
Aa okay.
Speaker 1
305.67s
Aa innaikku mudiyaadhu naalaikku illa naangu marunaal varen tomorrow tomorrow.
Speaker 0
309.37s
Okay, so can I call you today evening to know your availability for tomorrow sir?
Speaker 1
313.53s
Tomorrow morning-e call pannunga.
Speaker 0
315.05s
Oh okay, so naalaikku kaalaiyila naan call panren. So whenever you available just let me know, so that you can just come to our wellness and I will take you there. I will explain you everything in detail by showing things and ennalaam irukko ella products-aiyum ungalukku kaamikiren. There is a doctor also where they can talk to you in a doctor, you know the terms that you use. Doctor language-la they will be more suitable to explain everything in detail, how it can accommodate your you know things and all. So you will be having obviously you will be having contacts where you can tap in.
Speaker 0
345.05s
Ippa neenga ungalukku visiting card-um koduthuruvom sir once you are on board so you will be given a visiting card you will be giving all the collaterals everything you will be having it with you.
Speaker 1
324.05s
Pengal
Speaker 1
325.91s
Mm
Speaker 1
327.33s
Doctor
Speaker 1
339.89s
So you will be having
Speaker 1
345.07s
Ungalukku
Speaker 1
347.75s
On board.
Speaker 0
354.07s
Okay okay okay. That you will have to pitch in to people, you need to give them the KT, adhukkappuram neenga onboard pannitteenganakka we will take it from there.
Speaker 1
354.23s
Okay okay.
Speaker 1
361.99s
Oh okay okay okay fine mm mm.
Speaker 0
363.55s
So I will call you tomorrow morning. So I have
Speaker 1
366.89s
And naan refer pannumbodhu eppadi actually oru patient varaanganna naan idhu eppadi refer panrathu avangalukku like avanga yaarukku refer pannunga
Speaker 0
371.45s
Avangalukku neenga sollidalaam sir, see this is what we have, noottru onbadhu test irukku, noottru vandhu test, it's you know preventive health care. So down the line aindhu years-la if you want to know how your body is going to state, so for example visiting.
Speaker 1
375.75s
Okay okay.
Speaker 1
377.91s
Down the line
Speaker 1
382.41s
Neengale forms kuduthuruveengala? Aamaa A-voda forms neengale kuduthuruveengala?
Speaker 0
385.63s
Ithu everything we will give you sir. All the collateral will be sent to you. For example ippa enakku vandhuttu DEXA scan edukkuren appadinnaakka I will be able to get to know how is my bone density right? Bone density adhe maathiri visceral fat inga irukku appadindrathu theriyum. So visceral fat ennoda heart-ku kittiye irukku appadinna heart-a rest-ku niraiya vaaippu irukku. So these things can be diagnosed at the early stage sir. World-la engayume like in India especially engayume nammalukku vandhuttu 181 biomarkers at one single report-la kodukkuradhe kidaiyaadhu. So for example thani labs-la
Speaker 0
415.63s
Irukureenga appadinna maximum they are following at nooru. So nooru ettayirathu the huge thing. So you will get to know all the biomarkers where you will be able to preventively care about it. So we are not going to stop it here itself. So after this you can also you know prevent it by having our doctor consultation therapist irukkaanga. So however that you want to prevent it you can also get it done over here sir.
Speaker 1
388.13s
Ok ok.
Speaker 1
389.39s
Super
Speaker 1
394.43s
Aa.
Speaker 1
395.35s
Aamaa aamaa.
Speaker 1
397.39s
Aa.
Speaker 1
413.91s
Super.
Speaker 1
427.63s
Mm mm.
Speaker 1
437.53s
Okay okay okay.
Speaker 0
438.09s
If you are interested, if your clients are interested, illa naanga ennoda doctor kittayum naanga vachu paathukkurom appadinnaalum okay dhaan, but one eighty one test eduthu closure aanale ungalukku andha commission percentage ungalukku vandhurum.
Speaker 0
448.13s
And here we have a team where they can also pitch in for the upscale.
Speaker 1
452.63s
And even hundred-na adhu ten panra maadhiri irukkumla per month.
Speaker 0
455.75s
Aamaam sir, per month evlo sir?
Speaker 1
458.27s
Ten ten panra maadhiri irukkumla, even hundred pannomna, one lakh slab read pannomna, reach pannomna.
Speaker 0
462.87s
Aama sir, aama sir, right right.
Speaker 1
464.45s
Okay okay okay mm mm.
Speaker 0
465.55s
Mm
Speaker 1
466.73s
Iyo hundred easy-aa varuvaanga aamaa one eighty one aamaa okay konjam push pannanum.
Speaker 0
470.97s
Aama sir, so idhu actually sema easy dhaan sir. Namakku collaterals ellame ungalukku kuduthuttom appadinna, oru vaatti summa neenga important client romba avanga for sure-aa avanga vandhu idhu panniduvaanganna, namma DEXA scan kooda avangalukku push pannalaam. Like adhu namma oru vaatti eduthe kaamichidalaam. Neengale oru vaatti vaanga sir. Neenga eduthunneengaanna, oru vaatti DEXA scan eduthu paathanganna, avanga automatically-aa onnu ettu onnu poyiduvaanga sir.
Speaker 1
472.43s
Mm
Speaker 1
476.17s
Summaa neenga irundheenga.
Speaker 1
480.87s
Pongannaa namma
Speaker 1
483.69s
Namma oru vaatti eduththu kaamichchukkalaam.
Speaker 1
485.23s
Oru vaatti vaanga sir.
Speaker 1
487.09s
Okay.
Speaker 0
491.03s
Okay okay okay so ungalukku for sure-aa avanga tap in aayiduvaanga appadindradhu ungalukku oru instinct irukkumla? So avangala neenga pannittu vandhu DEXA panna vachchingaannaa, DEXA panna vachchingaannaa avanga nootru ettaiyum for sure-aa poyiduvaanga to know how they stand. Because DEXA-laye namakku niraiya vishayangal theriya vandhurum. So adhai paartha udane kandippaa appadithaan sir naalu client pona vaatti onboard aanaanga. So you know they just came for DEXA and DEXA enna about irandu aayiram something avvalavuthaan. So when they take DEXA itself they will get to know okay namma nootru ettaiyum eduthu paathuralaam that is the best thing appadindra maadhiri namma tap in pannidalaam.
Speaker 0
521.03s
Aa team over there to appeal. So you need not to worry about it.
Speaker 1
491.43s
So ungalukku for sure-aa ungalukkitta
Speaker 1
495.73s
Aamaa aamaa.
Speaker 1
498.41s
Panna vishayangalaa.
Speaker 1
504.93s
Athu paartha udane
Speaker 1
508.35s
Okay okay.
Speaker 1
513.53s
Aamaa aamaa.
Speaker 1
521.05s
Okay okay
Speaker 1
524.31s
Ok ok ok fine.
Speaker 0
525.23s
Ya. So you just bring in the people, we will take it from there, not a problem.
Speaker 1
529.07s
Mm okay okay mm mm sari.
Speaker 0
531.05s
So I will send you all the collaterals for now, tomorrow morning I will just give you a call back, maybe around nine o'clock I will come to office, I will call you back and then give me your availability. Neenga vandhuttu andha idhu wellness center neenga direct-aa vandhutteenga appadinna, so I will be able to show showcase everything over there, we have our team.
Speaker 1
534.89s
Aa okay.
Speaker 0
547.35s
Ya.
Speaker 1
547.85s
Mm okay okay sir
Speaker 0
548.29s
Okay sir okay sir tomorrow morning I will call you so hope this is your WhatsApp number is it?
Speaker 1
553.23s
Aamaa aamaa aamaa.
Speaker 0
553.85s
Ya I'll send you all the collaterals and details to you over this message so just have a look um tomorrow morning we'll talk about it ya.
Speaker 1
561.01s
Achchha achchha.
Speaker 0
561.81s
Okay sir, thank you, thank you so much for your time. Have a good day, bye.
Speaker 1
563.57s
Aa oru good day bye.