A
Call Intelligence
Sunil with Sri Lakshmi — Feb 19, 2026 14:30
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Sri Lakshmi
Sri Lakshmi scored 3.0/10 on call with Sunil. Review recommended.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Sunil. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Sunil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Brand Sentiment
negative
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
24 / 8
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
General Disinterest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
Not interested.
|
general disinterest | Customer | No | attempted context setting | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| i u wellness services | Rep | -- | Negative | Introduction of company name. |
Key Moments
100:09
Hard Rejection
Customer states 'Not interested' immediately after company name is mentioned, ending the sales opportunity.
Resistance Signals
2
Immediate verbal rejection
Interruption of rep
Topics Discussed
Identity verification
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Introduction | 2 | negative | Immediate rejection upon hearing company name. |
Call Transcript
Click to expand
Speaker 1
1.11s
hello
Speaker 0
1.79s
halo hai i am speaking to mister sunil.
Speaker 1
4.33s
yes yes tell me which is
Speaker 0
5.09s
Hello, this is Lakshmi. I'm calling from I U Wellness, sir.
Speaker 1
9.93s
Not interested.
Speaker 0
10.69s
Yeah. So no, you had enquired about