A
Call Intelligence
Abdullah with Sri Lakshmi — Feb 19, 2026 16:06
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
9:41 (581s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
101
Rep Words / Customer Words
1248 / 184
Rep Longest Monologue
180s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | To know biological age and reverse it. |
| aiwo 181 blood test | Rep | -- | Neutral | 181 biomarkers covered under one roof. |
| healthcation program | Rep | -- | Interested | 2-7 day programs at Leela Palace for NRI/High-end clients. |
Key Moments
400:30
Business Validation
Confirming the customer owns 'Turkish Central' establishes him as a high-value partner.
02:24
Epigenetic Explanation
The core value proposition of the health product is established.
07:08
Commission Reveal
Agent mentions 40,000 to 60,000 INR commission, which peaks the customer's business interest.
09:04
Network Confirmation
Customer confirms he has the 'corporate audience' needed for the partnership.
Discovery Questions
4
Q1
Have you heard about IU before?
Q2
Have you heard about epigenetic tests before?
Q3
Will you be able to nurture your clients?
Q4
Do you have such contacts in your database?
Trust Signals
3
Customer confirms he has corporate contacts
Customer asks for specific package details
Customer clarifies the agent's name at the end
Enthusiasm Signals
2
Of course, I have some contacts which I can prefer
I have some corporate audience also
Confusion Signals
1
Customer asks to clarify the agent's name ('You are not Lakshmi, right?')
Topics Discussed
Longevity
Epigenetics
Biological Age
Partnership Agreement
Commission Structure
Health Tourism
Biomarkers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and willing to listen. |
| Pitch | 2 | neutral | Asks for details and acknowledges the USP. |
| Closing | 3 | positive | Confirms he has the right network and wants to proceed with review. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.99s
Hello, hi sir. Am I speaking to Mr. Abdullah?
Speaker 1
4.05s
Ji.
Speaker 0
4.63s
aai aam kriya abdalla. dis is lakshmi. aam kaaling phram ai yu velnes. aa sar aapne ek phorm phil kiya tha vith rigaard to aar bisines oparchuniti?
Speaker 1
13.53s
Yes.
Speaker 0
14.27s
Yeah, so this call is with regards to that, sir. So is this the right time to talk to you for two minutes?
Speaker 1
18.65s
Yeah sure.
Speaker 0
18.85s
Yeah, sure.
Speaker 0
19.65s
Great, okay. So, Mr. Abdullah, I can see that you are living at Hyderabad, Telangana?
Speaker 1
25.93s
Yes, correct.
Speaker 0
26.57s
Okay. So you're owner of Turkish Central?
Speaker 1
31.33s
Yes.
Speaker 0
31.87s
yes sir. so yes sir. so i'll tell you what have you heard about iu before?
Speaker 1
37.41s
No no.
Speaker 0
38.27s
Oh, okay. So I'll tell you what is I U is all about and I will also tell you what is this opportunity going to give you and post which we can decide how we can take it forward, okay?
Speaker 1
48.33s
Okay.
Speaker 0
48.79s
Yeah. So, I U Wellness, um it's a India's first longevity and health optimization company. Um I think for a healthier life, we need both internal and external organs of our body to be safe and secured, right? Like it should be healthy. So, for the same way, so it's a premium health brand that helps people to live longer, healthier lives. So, what we do? So, we have testing packages, we have wellness programs, therapies, supplements, everything under one roof.
Speaker 1
70.67s
What we do,
Speaker 0
76.99s
So this is what IU is all about. To be very precise, IU is something like it's a preventive health care. So, you know, for example, today I'm going to have any kind of you know,
Speaker 1
77.23s
This is one
Speaker 0
90.21s
unusuality happening in my body only then I go to a doctor or take a test and see what is happening in my body if I get some symptom. But here with IO, but we don't have any kind of symptoms though we don't have any kind of pain, we just take a test first and know what our body is doing internally and externally. So this is what is IO. So before having any symptoms to our body, before that itself we'll find what kind of problems we have internally and externally.
Speaker 0
120.21s
and we'll try to get that sorted. So this particular prevention method is bought by Mr. Shivshankaran who is this company founder. So you know Aircel owner Mr. Shivshankaran, so he is the owner of this company. So he himself had a lot of tests and he's there in this industry about 40 years.
Speaker 1
130.27s
Earth
Speaker 0
139.17s
So, have you heard about epigenetic tests before, sir?
Speaker 1
143.25s
No.
Speaker 0
144.07s
Yeah. So what is epigenetic test? Epigenetic test is something like to know our biological age. So for example, now my age is 30, but I don't know what is my biological age, my organs, how it is working. So maybe it is 40 and 50 also because of the lifestyle that I'm carrying. Maybe I'm sitting for a long time, I'm eating unhealthy food. Maybe I'm going for a very late night sleep. So because of all these things, my biological age would be different than what I am going through. But what we can do is we can reverse our biological age, that is...
Speaker 0
174.07s
will be able to have a better lifestyle with the help of physician, dieticians and nutritionist, also doctor consultation is available here where they will help you to bring your biological age reverse.
Speaker 1
173.53s
We will be able to
Speaker 0
187.61s
So for example, Mr. Shivshankar ages 40, but his biological age is about 30 to 35. So this is something like you can reverse it. Not only him, we have many other clients who are actually dealing with this epigenetic test.
Speaker 1
193.99s
Okay.
Speaker 0
201.61s
Okay, so we also have to do intolerance test. Many other tests are there. So we have many packages especially, IO health, IO health station, live long, cart. So what is cart? It's all about supplements. So what kind of supplements we give? It's all plant based supplements.
Speaker 1
201.97s
To be on
Speaker 1
217.23s
Yes yes. And
Speaker 0
217.95s
Yes yes. And with IO health we have other packages in IO health which is hundred, one eighty one, three sixty. So what is this one eighty one? We have one eighty one biomarkers that is from top to bottom what are the biomarkers that can be covered in this one eighty one parameters we do.
Speaker 0
237.83s
so in india nobody is covering one eighty one parameters under one roof.
Speaker 1
243.19s
Okay.
Speaker 0
243.83s
Okay. So this is what we are our USP is all about, right? So this is how. So next is metabolic reset, weight optimization, insulin sensitivity, food intolerance, digestive health. If you have only one issue that my gut is not proper, so we can also address only that. So it's not that you need to address everything, right? This is also there. Cosmetology is available, IV is available. So many things are there here, sir. So what I'm telling is just 5% of what
Speaker 0
273.83s
we have but we we can go in depth call after once we sign up the agreement. So why we are calling you? It's an opportunity for you people like you who can refer our services to people. So we need some kind of marketing also like we do nobody know like what is preventive health care. Before even me joining to this company I was not aware of something like this like preventive health care, right? So even we must be not aware of. So we need to you know make people aware of what is happening actually. So this is what we
Speaker 0
303.83s
wanted you to do. So you go you go to your nurture your network. Like you will be having set of people at Chennai's um NRI and many other clients of yours. So your friends who are corporate level friends and all. So uh corporate owners. So you will be nurturing them and they they are interested they can take up the test. So test you need not to come to Chennai again. So we are located in Chennai.
Speaker 1
264.65s
This is also
Speaker 1
327.91s
Okay.
Speaker 0
329.57s
But for tests you need not to come to Chennai.
Speaker 1
329.59s
one point
Speaker 0
332.11s
you know we have our services all over India and also abroad. So we uh book the slot for you the technician will come they will take up your blood sample and they will be able to get the test done for you. Okay? And for consultation we have online consultation too.
Speaker 1
340.79s
Sample
Speaker 0
347.33s
But if you want to do something like Dexa scan, uh Vivo 2 Max, so for that you need to come to Chennai. So that is longevity program, which is 2 day, 5 day, 7 day health vacation is there. Uh live long is there, which is 2, 3 to 4 months and 6 to 12 months live long program is also there.
Speaker 1
363.79s
So,
Speaker 0
363.79s
So these are for NRI clients where they come to India only for health tourism.
Speaker 0
368.07s
So for those people they will be able to get this done. So they get five star hotel accommodation where Mr. Shiv Shankar himself is staying. So he's staying in that only you know Leela Palace. So over there itself they'll get the accommodation, they get the food, they get the test done, they get the consultation done, they get all the you know necessary things. So that is also available. No I just wanted to come once in a while just check out my body and go back even that is available membership. So that is also available. Longevity program.
Speaker 0
398.07s
or more sir. So if you have any contacts like that who can really avail this where even the big big businessman they wanted to know about their body. they want to just you know keep their body alive. They want to make their biological age down. So all these things can be useful for them. So it's a preventive health care measure. So you bring them we will give you the commission for whatever you're closing. For example for this month you're bringing you know 2 lakh of services buyed by your customer.
Speaker 0
428.07s
customer they want to avail two lakh of services availed by a customer then you get sixty thousand rupees forty to sixty thousand rupees of commission.
Speaker 1
368.21s
For those people.
Speaker 1
385.61s
Okay.
Speaker 1
418.41s
Supreme
Speaker 1
438.01s
oke.
Speaker 0
438.79s
Yeah. So, if you bring corporate clients, again that will vary. So we will extend our commission percentage. So for each slab, we have our commission percentage also.
Speaker 0
449.97s
So okay.
Speaker 1
450.27s
Okay.
Speaker 0
451.03s
By now you would be understanding what is I O S all about. Maybe about ten percentage you would have got some knowledge about it. So I just wanted to know from you sir like how would you be you know productive in this like will you be able to nurture your clients? Do you have such contacts in your database or how is it sir?
Speaker 1
454.39s
maybe about
Speaker 1
469.47s
Of course, I have some contacts which I can prefer.
Speaker 0
473.97s
Okay.
Speaker 1
474.15s
You send me all the details.
Speaker 0
474.17s
Okay.
Speaker 0
476.31s
Okay.
Speaker 1
476.59s
What are the packages like longevity or preventing?
Speaker 1
480.67s
Whatever you you told me. If you can give me all the details.
Speaker 0
482.97s
Mm-hmm
Speaker 0
485.81s
Hmm.
Speaker 1
486.33s
Then I'll just go through that.
Speaker 1
490.95s
And I will tell you how I can do it.
Speaker 0
492.83s
So first we will send you all the physical I mean collateral soft copy. So you go you can go through that and once after that we will we will call you back for signing the agreement. So first thing we will do is we will sign the agreement with you saying that you are also extended partner of us. So I'm from partnership team. I'm the senior partner over here. We also have extended partners like you. So once you sign the agreement we will print the visiting card on your name and we will send it to you. So you can keep
Speaker 0
522.83s
make use of it and we will also send you some physical laterals also to give it to your network. So once that is done, once you bring in the client, we will give you the portal access also where everything will be very transparent from top to bottom, right? So from there we can take it forward. But I just wanted to understand what kind of audience that you have right now, so like any any
Speaker 1
497.57s
Yeah.
Speaker 1
499.33s
Yes.
Speaker 1
512.73s
to have
Speaker 1
528.75s
One second.
Speaker 1
538.15s
from
Speaker 1
544.39s
I have some corporate audience also.
Speaker 1
553.09s
Let me go through the all the things you guys do. Then I can think that what kind of audience I can meet.
Speaker 0
557.53s
Okay.
Speaker 0
562.05s
Okay sir, sure, sure, definitely. I'll send you all the details right away. Please have a look and if you have any doubts or if you want any assistance, please do call me or drop me a message. I'll give you a call back to discuss further, okay?
Speaker 1
574.29s
Sure, sure. You are not Lakshmi, right?
Speaker 0
575.57s
Lakshmi sir.
Speaker 1
576.89s
Okay.
Speaker 0
577.61s
I will send you all the details. Thank you so much. Have a good day. Yeah, bye.
Speaker 1
579.81s
Ya bye.