A
Call Intelligence
Vishal with Sri Lakshmi — Feb 19, 2026 09:37
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Vishal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
existing_lead
Brand Sentiment
neutral
Readiness to Buy
Warm
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
42 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling on a bike
Bike travel irukken Ma'am, oru aindhu minutesla call pannuva
|
time | Customer | Yes | agreement and flexibility | Excellent |
Key Moments
200:27
Customer identifies as being on a bike
Determines the call must be cut short for safety and convenience.
00:31
Callback commitment
Customer promises to call back in 10 minutes, maintaining lead warmth.
Trust Signals
2
Customer uses 'Ma'am' as a sign of respect
Proactive commitment to call back
Confusion Signals
1
Audio connectivity issues at the start
Topics Discussed
Connectivity
Travel status
Callback timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Struggling with audio connection. |
| closing | 2 | neutral | Politely requests to reschedule for 10 minutes later. |
Call Transcript
Click to expand
Speaker 1
2.57s
Hi Vishal, hello, good morning Vishal.
Speaker 1
8.39s
Hello
Speaker 1
11.79s
Hello.
Speaker 1
16.39s
Hello ya ya can you hear me?
Speaker 0
16.43s
Hello
Speaker 0
20.13s
Hello
Speaker 1
20.61s
Aa, kekkudhungala? Hello.
Speaker 0
22.67s
Aa Ma'am kekkudhungala?
Speaker 1
23.79s
Aa yaa kekkudhu kekkudhu enga travel pannittu irukkeengala
Speaker 0
27.25s
Bike travel irukken Ma'am, oru aindhu minutesla call pannuva, oru pathu minutesla reach aayiduva, reach aayidu call pannuva.
Speaker 1
31.69s
Sure sure okay.