A
Call Intelligence
None with Sri Lakshmi — Feb 13, 2026 15:12
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2b
Conversation Flow
Opening Type
referral_based
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Partnership/Affiliate Model
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
10:23 (624s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
148
Rep Words / Customer Words
1142 / 384
Rep Longest Monologue
30s
Customer Longest Monologue
27s
Silence Gaps (>2s)
4 (max 38.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Partnership Terms
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lead sharing legality
enga side-la irundhu oru lead naanga veliya kudukkurom appadinna enga company-ai poruthavarukku ithu kind of a problem
|
legal/compliance | Customer | Yes | personalization/directness | Average |
|
Commission for leads vs closures
appo neenga lead kudukkuradhukke naan commission kudukka maatten?
|
policy | Customer | Yes | clarification | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Interested | Blood test providing 151 results for preventive health. |
| epigenetic test | Customer | -- | Interested | Determining biological age of organs vs chronological age. |
| live long membership | Customer | -- | Neutral | Multi-day/month packages including accommodation at Leela Palace. |
Key Moments
400:22
Credibility Drop
Mentioning Mr. Sivasankaran immediately lowers the customer's guard.
04:16
Commission Reveal
15-20% commission is the primary hook for the partnership.
06:57
Manager Approval
Rep goes 'off-line' to check with manager (Adheepan) about discounts, creating a 'special favor' feel.
09:37
Commitment to Visit
Customer agrees to visit the office next week, moving the lead to the next stage.
Discovery Questions
3
Q1
IU Wellness appadinnu kelvippattirukkeengala?
Q2
Ungalukku manyaarai clients ellaame theriyum?
Q3
Where do you stay by the way?
Trust Signals
3
Asking about personal/family discounts
Agreeing to visit the physical office
Discussing internal team processes
Enthusiasm Signals
2
Positive reaction to the 15-20% commission
Interest in the 'biological age' test
Resistance Signals
2
Concern about the legality of sharing company leads
Clarifying that she won't do the full 'nurture' herself
Confusion Signals
1
Clarifying the difference between a lead and a closure for commission
Topics Discussed
Partnership Model
Preventive Healthcare
Epigenetics
Commission Structure
Lead Nurturing
HNI/NRI Client Targeting
Personal Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cautious but polite. |
| Discovery/Pitch | 2 | neutral | Engaged with the concept of preventive health and commission. |
| Closing | 3 | neutral | Agreeing to a visit and discussing logistics. |
Call Transcript
Click to expand
Speaker 0
0.43s
Hello Ma'am.
Speaker 1
1.13s
Hello Ma'am
Speaker 1
1.79s
Hi ma'am, so naan edhukku call pannenna ippo naan vandhu actually oru companyla join aayirukken New Leaf, so neenga IU Wellness appadinnu kelvippattirukkeengala T Nagarla MRC Nagarla irukku?
Speaker 0
2.23s
Aamaa sir sollunga Ma'am.
Speaker 0
9.55s
Okay
Speaker 0
14.23s
Enna company Ma'am?
Speaker 1
14.29s
Enna company?
Speaker 1
15.17s
IO Wellness appadinnu sollittu oru company.
Speaker 0
17.33s
Okay Maasi okay
Speaker 1
18.25s
Okay sir okay sir. Mr. Sivasankaran irukkaar illaiyaa?
Speaker 0
22.01s
Aamaam Ma'am.
Speaker 1
22.55s
Avaroda company dhaan idhu, okay okay.
Speaker 0
23.89s
Okay okay okay ma'am great.
Speaker 1
24.77s
So indha company-la naan vandhuttu partner-aa join aayirukken. Naan edhukku ungalukku call pannen-naa ungaloda contacts. So basically ungaloda asset-ai ungaloda contacts-naa? So ungalukku manyaarai clients ellaame theriyum. So idhu vandhu ungalukku extra additional income-kkaaga naan kodukkura andha opportunity-thaan. Okay okay ma'am. Ippa inga paatheengannaa niraiya wellness programs-laam niraiya nadandhirundhadhu. Okay-nga? So idhula niraiya celebrities-laam engalukku theriyum. So adhu moolamaa idhula oru potential irukkunnu engalukku theriya vandhadhu. So adhaan ungalukkum niraiya contacts irukkunnaala I just wanted to update you also indha maadhiri oru process.
Speaker 1
54.77s
Irukku appadinu irukkunnaala.
Speaker 0
29.97s
Okay Madam.
Speaker 0
32.57s
Aamaam Ma'am.
Speaker 0
38.89s
Okay okay ma'am.
Speaker 0
43.43s
Okay Ma'am.
Speaker 0
56.01s
Okay okay
Speaker 1
56.37s
So indha Aryo Wellness-na ennannu mudhalla naan ungalukku solliduren. So idhu paatheenganakka oru health wellness sambandhappatta oru field. Okay. So idhu namma preventive measure appadinna ippo ippave nammalukku vandhuttu enna namma udambula ennenna prachinai irukku appadindradha namma oru scan eduthal dhaan nammalukku theriyum correct-aa? Aamaam. Ithu vandhu preventive health care appadinna nammalukku munkootiye nammalukku enna nadakka pogudhu ippo heart attack varappogudhu nammalukku theriyadhu kandippaa theriyadhu correct-aa? So idhu vandhuttu namma indha oru blood test moolama.
Speaker 1
86.37s
Scan appadinnu sollittu onnu kodukkuraanga.
Speaker 0
56.39s
Aa
Speaker 0
64.45s
Okay.
Speaker 0
74.09s
Aamaam ma'am.
Speaker 0
83.23s
Exactly.
Speaker 1
88.25s
So adhu adhu moolama namakku enna aagum appadinna in future-la namakku idhellam varadhukku vaaippu irukku appadindradhu adhu avanga adhulaye analyze panni oru prediction maadhiri so idhu prediction mattum kidaiyadhu it's a fact.
Speaker 0
88.27s
Adhu.
Speaker 0
95.99s
Oru prediction maathiri.
Speaker 1
100.61s
Ok. Ok-nga. Ithu scan moolamaa ungaloda ungaloda paadila irunthu adakkuthu appadirathu nammalukku easy-aa therinjirum. Ok. Therinjikittu athu namma vandhu purify panrathukkaagaththaan indha oru wellness center. Ok-ngala? So ithu complete-aa paatheenganaakka oru divisions niraiya vachirukkaanga. Because ellaarukkume afford panna mudiyumaa appadinnaa kidaiyaathu. So IO Health, IO Health Care, IO Live Long appadinu sollittu niraiya divisions vachirukkaanga. Ippo IO Health-nnu paatheengana athula vandhu 181, 100, 70 andha maathiri niraiya category. Intha 181-nnaa enna appadinnaa 180
Speaker 1
130.61s
Oru test kidaikkum andha oru oru blood sample vachu noottri aimbaththi oru test results ungalukku theriya varum
Speaker 0
107.31s
Okay.
Speaker 0
111.75s
Okay okay.
Speaker 0
118.57s
Okay okay.
Speaker 0
123.55s
Ayyo health.
Speaker 1
136.31s
So innum test-a vachuttu namma vandhuttu future-la enna aaguradhukku vaaippu irukku appadindradhu free consultation doctor consultation-um koduthuruvanga.
Speaker 0
136.51s
Okay.
Speaker 1
144.25s
Okay anna, scan appadinnu irukku, adhe maadhiri epigenetic test appadinnu onnu irukku. Appadi ennanna epigenetic test-na ippa nammalukku vayasu oru muppathu irukkumaa? Aana namma ulla irukkira organ-ukku enna vayasundradhu nammalukku theriyaadhu. Aenna nammaloda lifestyle appadi irukku. Namma saappadra saappaadu aagattum, namma thoonguradhu aagattum, nammaloda lifestyle appadi irukkuradhunaala maybe adhukku vandhu oru aimbadhu, arupadhu vayasu kooda irukkalaam. Adhanaaladhaan seekkiramaa niraiya problems niraiya perukku varudhu. So, intha epigenetic test ellaame edukkuradhukku idhula idhu idhu Indhiya-la engayume kidaiyaadhu. So, ing
Speaker 1
174.25s
So adhukkaga so idhu yen naan ungakitta solren appadinna ungalukku niraiya NRI clients theriyum plus HNI clients theriyum like high profile individual iruppanga correctungala? So indha maadhiri people-ku idhu neenga propose panneenganna illa neenga atleast engalukku neenga partner-a join aagalaam engakitta.
Speaker 0
144.43s
Okay Ma'am.
Speaker 0
152.43s
Aa
Speaker 0
160.89s
Adhukkira naal.
Speaker 0
167.25s
Mm
Speaker 0
182.45s
Same.
Speaker 0
184.71s
So.
Speaker 1
191.91s
So naan vandhu partners team-la irukken, okayngala? So neenga enga kooda partners-aa join pannunganna idhukku endha oru investment-um kidaiyaadhu, it's just that neenga avangalukku oru high level introduction koduthuruveenga.
Speaker 0
191.97s
Ok.
Speaker 0
193.61s
Okkaalaa?
Speaker 1
202.49s
Avangalukku interested-aa irukkuravangala neenga engakitta anuppuveenga, naanga avangalukku nurture pannuvom, like indha maadhiri dhaan irukku appadinnu sollittu. So idhula avangalukku enna venumo like IO Health aagattum, Health Care-nnu aagattum, Live Long-laam paatheengannaakka moondru months, naangu months package, aaru months package-laam irukku. Adhe maadhiri Health Care-nnu paatheengannaa rendu days, aindhu days, ezhupathu days Leela Palace-laye avanga vandhu thangi.
Speaker 0
202.55s
Avunri.
Speaker 0
217.91s
Adhe maadhiri health.
Speaker 1
222.93s
Avangaloda purification pannikkalaam okayngala okay okay Leela Brotherslayum accommodation kudukkurom
Speaker 0
225.05s
Okay okay okay.
Speaker 1
227.71s
Okay okay maari ungalukku adhukkira contact-a neengal vandhu engalukku
Speaker 0
227.77s
Okay okay.
Speaker 1
231.87s
I know cater pannineenga appadinna ungalukku idhula oru percentage of commission koduthuruvom, so ippa indha one eight one test paatheenganna aayirathi I mean eighteen thousand varudhu okayngala, so aana idha naanga vandhuttu padhinaindhu moondru-kku koduthuttu irukkom partners vandhu.
Speaker 0
237.11s
Okenga.
Speaker 0
241.89s
Ok ok.
Speaker 0
246.79s
Okay.
Speaker 0
247.67s
Okay Ma'am.
Speaker 1
247.67s
Okay ma'am, neenga idhu vandhu irubathi aayirathukkum vikkalaam, okayngala? Adhu neenga vikkiradhu poruthu, ungalukku commission basis-um kidaikkum.
Speaker 0
251.39s
Aa
Speaker 0
255.59s
Karidamaa maathiri.
Speaker 1
256.19s
So 15 to 20% commission irukkum. So in case neenga indha extra income-la interested-aa irukkeenga appadinnaa please let me know. Naan ungala oru naal personally meet panni I will explain you everything in detail. So idha meet pannittu athukapuramaa neenga enga wellness center-kkum varalaam. Ungalukku naan ellaame kaamikiren. Athu irukku Belize-nnu solluvaanga. Inga MRC Nagar-la thaan irukku. Niraiya I mean contacts paatheengaanaakka nammalukku vandhu high profile clients ellaarume varuvaanga. Like Simran athukapuramaa Manimekalai so indha maathiri clients ellaarume cine field-la irunthu irukku.
Speaker 1
286.19s
So ivanga ellam vandhu ungalukku idhu pannalaam, so idhula azhagukkulladhu plus body shaping andha idhu ellame irukku like okay-ngala? So idhu neenga vandhu interested-aa irukkeenga appadinna namma idhu oru meetup naadhiri vachukkonga, office kooda varalaam paakkalaam, ellame neengale feel panni paakkalaam like okay idhellam irukku appadindradhu ungalukku inga oru visibility varum, appuram partnership form onnu irukkum adhai neenga sign pannitteenga appadinna neenga vandhu ungalukku oru visiting card-um koduthuruvom, neenga unga contacts kitta neenga pesi neenga vandhu.
Speaker 1
316.19s
Aanaa on board pannitteengaannaa ungalukku commission basis-la ennenna varudho idhu vandhurum.
Speaker 0
267.75s
Sharma
Speaker 0
272.75s
Adhunootrim irukkum.
Speaker 0
276.33s
Okay.
Speaker 0
285.63s
Ok ok.
Speaker 0
294.19s
Okay okay.
Speaker 0
301.73s
Ok.
Speaker 0
307.15s
Appuram partnership.
Speaker 0
313.15s
Okay ma'am.
Speaker 0
316.53s
Aa undu.
Speaker 1
320.25s
Adhu recurring commission-um eduthukkalaam.
Speaker 0
322.45s
Okay Ma'am got it puriyudhu Ma'am, so idhukku ippa naangal vandhu enga side-la irundhu suppose enga NRI customers andha maadhiri irundhaalum andha contact share panra maadhiri irukkum, at same times we can kooda access that andha maadhiriyum.
Speaker 1
333.81s
Sorry.
Speaker 0
334.97s
Illa ippa enga side-la irundhu oda expect-ndradhu neenga vandhu expect pandradhu indha contacts ungaloda leads maadhiri eduthukkira maadhiri adhaavadhu naan ungaloda leads-ai access pandra maadhiri irukkum neenga enga side-la irundhu generate pandra maadhiri irukkum correct-ungala.
Speaker 1
340.41s
Adhavadhu
Speaker 1
344.69s
Correct-aaga? Yes yes yes.
Speaker 0
345.87s
Exactly at same time ippo naan ippo naanume ippo in case of any treatments edhavadhu onnu naan ennoda suggestions kettukkanumnaalum naanum kettukkalaam.
Speaker 1
352.07s
Kettukkalaam.
Speaker 0
353.13s
So certain discountsndra maadhiri neenga just conveying it am I right now?
Speaker 1
357.13s
Mm, so adhu naan kettu solren, in the sense like ungaloda personal things kekkureenga correct-aa? Personally ungalukku eadhavadhu help.
Speaker 0
359.27s
Okay okay.
Speaker 0
362.99s
Illa like I'm friends like I'm referring something if my family people are want to
Speaker 0
367.75s
Check somethingna kooda irukkumnu irukkeenga correctungala andha.
Speaker 1
369.47s
Irukkumnu irukkeenga.
Speaker 1
370.65s
Ya adhu naan oru vaatti verify mattum pannikkiren irukku enakku therinju irukku oru nimisham appadiye line-la irunga naan check pannittu solren.
Speaker 0
374.41s
Okay.
Speaker 1
377.89s
Adheepan.
Speaker 1
417.57s
Aa sir actually naan pesinen manager kitta, so avar enna sollanumna concession kandippa irukkum adhai pannikkalaam appadindra maadhiri solraaru.
Speaker 0
418.51s
Athe
Speaker 0
420.65s
Okay.
Speaker 0
424.41s
Enna enna I I have to check with my team also.
Speaker 1
427.83s
So how we
Speaker 0
427.91s
So how it process yenna enga side-la irundhu to be very frank, so enga side-la irundhu oru lead naanga veliya kudukkurom appadinna enga company-ai poruthavarukku ithu kind of a problem, but indha maadhiri welfare-la irundhu vareenga so indha maadhiri kekkuraangannu podhu have to check with the team, but legal adhu panraanga, enga team-la irundhu oru side-la irundhu pannittu irukkaanga, so adhu eppadi process panradhu? Ippa naan leads-a naan ippa enna neram yenna adhai naan filter pannuvaanga, ethanaiyaar customers irukkaanga appadindradhu, so we should naan filter panra andha options-ume enakku idhu eppo confirm pannalaamnu solla mudiyuma?
Speaker 1
440.19s
League
Speaker 1
442.83s
So adhu
Speaker 1
447.41s
Ethanaiyum.
Speaker 1
449.51s
Mm.
Speaker 1
453.47s
Aa
Speaker 1
454.85s
So basically idhu neenga unga team throova dhaan poreenga appadinna, ungaloda point vandhu oru level varaikkum dhaan mudiyum. Neenga vandhuttu enakku vandhuttu contacts mattum dhaan koduppeenga correct-aa?
Speaker 0
463.95s
Exactly.
Speaker 1
464.17s
Exactly ya so naanga adhukkappuram adhai nurture panni avanga okay aagi avanga vandhu closure kodutha dhaan ungalukku commission.
Speaker 0
471.97s
Mm okay, appo neenga lead.
Speaker 1
472.75s
So neenga lead kudukkuradhukke naan commission kudukka maatten, andha lead vandhu closure aanaadhaan commission, so idhu naan personally thaane adhukku thaane naan ungalukku vandhuttu official number-la call pannala puriyudhuchu?
Speaker 0
475.45s
Okay.
Speaker 0
481.39s
Illa illa fine fine I understood sir ippo naan first ippo naan vandhu ippo
Speaker 1
482.31s
So ippo naan vandhu ippo naan vandhu eduthukkitteenga appadinna you will have to give the first level of nurture and from which ungalukkunnu oru visiting card appa appadhaan koduppen naan. Neenga verum lead kodukkuradhukku naan neenga appa nowhere part of idhu neenga lead maathiri illa illa puriyudhu understood. Okayngala so neenga idha eduthukkitteenga naan neenga first level of introduction neenga idha pathi koduthutteenga appadinna anga indha I will take it through.
Speaker 0
485.81s
Aa
Speaker 0
488.15s
Okay.
Speaker 0
492.63s
Okay.
Speaker 0
496.11s
Illa illa puriyudhu andha story.
Speaker 0
498.23s
Avlo
Speaker 0
502.59s
Okay
Speaker 1
504.13s
So I will let them know in depth, ippa naan avangala vandhu health-ukku neenga vandhuttu ore oru vishayathukku dhaan kodukkanum. See indha health appadindra oru IO health-ukku mattum neenga koduthutteenga appadinna, ange irundhu naan upscale pannikiren. So in case enna right client-na avanga health casion edukkuradhukkum avanga ready-aa iruppaanga, because it's going to be nothing for them. Like rendu days irundhu naan ennoda health-a rejuvenate pannittu poren, enakku prachanaiye illa, pathu aayiram should not be a big problem to them, okay-aa? So in that case I will upscale it.
Speaker 0
504.17s
Five
Speaker 0
513.73s
Appo.
Speaker 0
515.59s
Okay.
Speaker 1
530.51s
Okengala, so andha velaiyai naan paarthen. So first level of nurture mattum neenga pannittu, avanga discovery call-ukku at least they should be little ready. Appa neenga enkitta andha lead-a kuduttheenganna, from there I will take it forward.
Speaker 0
541.57s
So once again naan oru person-aa interest-aa neenga idha paathuttu enakku sonneenganna kooda I can easily understand it.
Speaker 1
546.93s
Mm
Speaker 0
547.53s
Mm mm.
Speaker 1
547.83s
Mm, why don't you step in? Like whenever you are available ungalukku moonru days off illaiya.
Speaker 0
552.55s
Okay.
Speaker 1
554.23s
So Monday or Tuesday just try to step into your I mean our office. Okay. Where do you stay by the way?
Speaker 0
554.29s
Aa
Speaker 0
560.29s
Main look up.
Speaker 1
561.73s
Mylapore and Teenagar is little nearby right?
Speaker 0
564.35s
Aa neeya poy vandhu.
Speaker 1
564.91s
So why don't you step in sometime when you're free Monday?
Speaker 0
567.83s
Sure whenever ennoda next week-la ennoda week off varum, so engalukku mostly week off indha week days-la dhaan irukkume not at the weekend, so I will try to visit once, yes yes appadhaan I will get a clear vision.
Speaker 1
573.17s
Not at the weekend.
Speaker 1
575.89s
Yes yes appathaan clear vishayam neenga naalaiku vareenga appadinnuttu enakku before day-ve oru information
Speaker 0
580.53s
Sure sure fine I will surely let you know.
Speaker 1
582.07s
I will arrange everything to you and we will explain everything in detail okay-aa? So enakku brochures-o illa handy materials edhavadhu venumnaano we will provide it to you and from there you can take it forward and you can also inform your team and just gather the information and come before you come so that in case neenga andha vazhiya kondu poreenga personally naan kondu pola-nna even then we will get to have some idea about each thing.
Speaker 0
586.07s
Yaar
Speaker 0
603.59s
Ya ya that's what I am just initiating like work and personally enakku irundhadhaan clarity I will be getting it yenna ippa naan team kondu poromnaalum oru alavukku doing individual play appadindradhu naan periya work.
Speaker 1
613.37s
Yes yes yes okay, so let me know before day Monday or Tuesday try to step in so that we will discuss further about it.
Speaker 0
614.49s
Okay.
Speaker 0
619.81s
Ya sure sure. Ya okay okay thank you. Thank you.
Speaker 1
620.69s
Ya okay okay thank you thank you please.