A
Call Intelligence
Devdatta with Sri Lakshmi — Feb 17, 2026 16:55
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
trial_close
Call Ending
follow_up_scheduled
Call Structure
Duration
14:51 (891s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
118
Rep Words / Customer Words
1482 / 645
Rep Longest Monologue
62s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Trust/Transparency
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of differentiation
since I am a medical professional, I'm aware that there are quite a lot of companies who are into this testing. so what is the differentiating factor
|
competition | Customer | Yes | value stacking | Good |
|
Lead Transparency/Tracking
Because once I forward the lead to you, then it becomes yours and I don't have any control of that.
|
credibility | Customer | Yes | feature benefit (portal) | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | 181 biomarkers covered in one blood sample. |
| healthcation program | Rep | -- | Neutral | 2-7 day program in Chennai at Leela Palace. |
| live long membership | Rep | -- | Interested | 6-12 month epigenetic and organ reversal program. |
| partnership program | Rep | 200000.00 | Skeptical | 20-35% commission on referrals. |
Key Moments
403:00
Founder Mention
Mentioning the Aircel founder established significant corporate credibility.
05:20
Customer reveals professional background
Customer identifies as a medical professional, raising the bar for technical accuracy.
10:10
Transparency Objection
Critical moment where customer expressed doubt about getting paid for referrals; handled via 'Portal' explanation.
12:10
Franchise Interest
Customer pivots from simple referral partner to wanting a 'Master Franchise' in Mumbai.
Discovery Questions
3
Q1
Have you heard about I U Wellness before?
Q2
Where do you stay?
Q3
Is this only any area specific or pan India I can have clients refer?
Trust Signals
3
Sharing location (Mumbai)
Identifying as a medical professional
Asking about branding/visiting cards
Enthusiasm Signals
2
Asking about Master Franchise model
Confirming Pan-India/Global referral capability
Resistance Signals
2
Questioning the tracking of leads ('how will I come to know')
Challenging the uniqueness of the testing
Confusion Signals
1
Confusion over different partner tiers (Referral vs Channel vs Doctor)
Topics Discussed
Longevity
Epigenetics
DEXA Scan
Visceral Fat
Referral Commission
Partner Portal
Franchise Model
Telemedicine
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but unaware of the brand. |
| Discovery/Pitch | 2 | neutral | Asking sharp questions about differentiation and technical aspects. |
| Partnership Discussion | 3 | neutral | Concerned about lead tracking and transparency. |
| Closing | 4 | positive | Interested in franchise model and branding opportunities. |
Call Transcript
Click to expand
Speaker 1
1.53s
hello.
Speaker 0
1.97s
hello hey hi am i speaking to mister devdatta?
Speaker 1
5.03s
Yes doctor.
Speaker 0
6.25s
Hi Mr. Dr. Devdutt. So this is Lakshmi. I'm calling from IU Wellness.
Speaker 1
9.39s
Hmm.
Speaker 0
12.01s
Uh so you filled a form about a business opportunity. Did I catch you at a good time sir?
Speaker 1
18.11s
Yes.
Speaker 0
18.93s
Okay. So have you heard about I U Wellness before sir? Like haven't got any idea about it or do you want me to explain everything in detail now?
Speaker 1
28.29s
I am not aware of your organization.
Speaker 0
30.23s
I U Wellness. Okay. Okay, sir. So basically I'll tell you what this I U Wellness is all about, what we do, and I'll also explain you what is this opportunity about partnership that we have, you know, published, okay? So basically I U Wellness is India's first longevity and health optimization company. So, um, for example, um, so our body, uh, it it has to be a stable and a healthier life. We need both inner and uh external, I mean external part of our body should be verified, right?
Speaker 0
60.23s
Both internal and external should be really great to have a healthier life, right? So inner body is what I mentioned about the organs that we have and the external body is what the fitness that we do, right? So in IO wellness, we have wellness programs, therapies, supplements, healthier life to have the healthier life, testing packages, everything in one room.
Speaker 1
31.73s
Okay.
Speaker 1
73.05s
I hope
Speaker 0
81.89s
So everything comes under one group. So here first you get treated uh tested and then you get treated and then the supplements will be there and then we also have something called membership.
Speaker 1
82.33s
Hmm.
Speaker 0
92.61s
So this is a preventive health care. So for example, down the line of five years, if I am getting a heart attack, how will I know today? So we have something called DEXA scan. So using the DEXA scan, we do get to know our bone density and the visceral fat also. So the visceral fat where the muscle fat and all is there. So near to our heart, if we get any visceral fat there, so we do have high chances of getting heart attack, right? So to know
Speaker 0
122.61s
know all this in prior and get it treated, we will be able to have a healthier life in future. And the other thing is biological aging. So we don't know what is going to happen in future. How our you know, biological factor is going to work due to the you know, the lifestyle that we carry now.
Speaker 1
92.91s
Hmm.
Speaker 0
140.89s
So basically our age is about fifty to I mean forty to fifty, but our inner organ age would be sixty and seventy, right? Like it will be more older because of the lifestyle that we are carrying now.
Speaker 0
152.07s
So what we do is we do rejuvenate, we do have some healthification program where you will be able to reverse the organ stage. So once you reverse Like which program?
Speaker 1
152.35s
What we
Speaker 0
163.41s
So we have something called Liblong, um where you will be able to get a epigenetic test and out of which you will get to know what exactly the age of your organs and you will be able to uh you know we have our prescribed doctors and physicians, therapists who will be guiding you in such a way that you will be able to reverse it. So this company is owned by Mr. Shivshankaran who is the owner of Aircell.
Speaker 0
188.23s
oke. so if you put aircel company
Speaker 1
189.23s
is owner of
Speaker 1
193.03s
aircel.
Speaker 0
193.79s
Ya. Mr. Shivashankaran. Ya.
Speaker 1
196.59s
Hmm.
Speaker 0
196.93s
So if you go to YouTube and if you see uh the latest IO uh influencing meet 2025, you will be able to see Mr. Shivaraj Shivshankaran is talking about all these plants very clearly. He himself have this epigenetic test and his age is about 50, but his organic age is something different. So he is much more younger than what we actually see him, right? So these are the epigenetic test and many other tests which is only available in our wellness.
Speaker 0
226.93s
Center
Speaker 0
227.91s
across India. So we have you know, Anil Ambani who is our client again. So we have many plans over here like IO Health, IO Healthcation, IO Livelong. So to come up with you, I'll just tell you what is IO Health. So under IO Health, we have several packages that is IO 100, IO 70, IO 181 and 360. So what does this IO 181 mean? So 181 biomarks will be available in that one package. So as a partner, we are
Speaker 0
257.91s
looking out people like you who can refer this service to your network like your clients maybe where no investment, no stock, no office needed. You will just have to refer to your people and you will be paid for the you will be paid like as a commission basis. So for example if you are referring this IO 181 package to your client where they can take a just a blood sample. So we will be booking everything like we will have our technician coming to your place where they will be taking up the blood sample and they will be giving it.
Speaker 0
287.91s
the test.
Speaker 0
289.25s
Okay, so where 181 parameters will be covered. So in India, covering 181 parameters under one roof, this is the only place where you will get this. What is the difference between us and the local market is this. So local market when you get some symptoms, you go to the local you know, lab lab and you take the test or you will visit our doctor, you will tell your consequences and you will be doing it. But here, everything is preventive, like preventive care is taken here. So IO 181.
Speaker 1
318.15s
since I am a medical professional, I'm aware that there are quite a lot of companies who are into this testing.
Speaker 1
328.51s
so what is the differentiating factor between you and the competitors?
Speaker 0
332.71s
That's what sir. So for example if you're going to a person uh where uh preventive health care under one eighty one uh bio marks nobody is giving sir. Um you know only um uh I O is giving one eighty one markers under one room.
Speaker 0
348.59s
And we we do not have our you know, technicians all the way. So we only focus with HNI clients and NRI clients where they come to our program. So this doesn't stop here. So we test it, we retreat it and we give supplements and membership is also available. So for example, once this 181 test is done and if they want to continue the progress with us, so we also have something called Health Cation, which is two day, five day, seven day program. So they come to Chennai, they stay here in five star hotel, pick up and drop.
Speaker 0
378.59s
is available and from the airport and two days they stay in five star hotel which is Leela Palace. Mr. Shiv Shankaran is available there they will be able to have a good time with him also and you will be treated for the test that you have taken and if there is anything alarming our physicians technicians therapists so many people are there who can guide you in a proper way and from there you can take it forward. You can also be as a live long client where you will be able to get it from three to four six months and we also have a
Speaker 0
408.59s
program of six to twelve months. And we also have something called cart where only supplements are available. So supplements all are like plant based supplements. And we also have something called membership. So where they will be coming once in a while, they take up the supplements or they take up the tests and all, scans and all, they go back to their own country, they come back again, they can take. So the membership is available here.
Speaker 0
432.33s
oke. so all these things are available.
Speaker 1
432.69s
Okay.
Speaker 1
434.03s
So what what do you expect from us?
Speaker 0
436.67s
Yes sir. So we are looking for partners. So I'm from a partnership team. I'm a senior partner over here. And um I um uh what is this opportunity? So as we are IO partners, we also have extended IO partners. That is you. So you can refer this IO uh you know plans everything to your clients, your um you know contacts and you will just have to bring them to our table. So you you explain what...
Speaker 1
462.43s
what yesterday I could I happened to see your ad there were quite a number of other partner channels also available with you. So I want to understand what are the other options as well.
Speaker 0
475.43s
um other partner sir this is the only partnership program that we are taking care of.
Speaker 1
480.93s
no there was a referral partner there was a channel partner there was something else listed.
Speaker 0
486.49s
Yes sir, yes, yes, yes. So there are few other partners. So I'll just assign it to the designated team where they can also explain you because I am from IO partner team. So I will be explaining only this and if you want to know about the doctor partner and referral partner and all, I can also send it to those uh teams, okay? So I'll just ask them to call you and give you the brief explanation about it. Yeah, so I will
Speaker 1
507.39s
ya so aay vud bi in a betar pozishin tu andarstaind vich partnarship program should aay.
Speaker 0
509.81s
and which
Speaker 1
513.09s
venture into, you know.
Speaker 0
514.53s
So this is something very simple sir where you will just have to explain these. Sir under partner only all other partners will come up.
Speaker 1
515.29s
Very
Speaker 1
520.51s
If at all I would like to have a center of yours then what kind of partnership I want to get?
Speaker 0
528.89s
Yes sir that's what I'm telling. So we are from partnership team which is like the main. We see there are partners for women welfare. We also have partnership for doctors and all these. But everything come under us because we are the partnership team.
Speaker 1
541.27s
So I being a medical professional doctor, so what what would you suggest like what kind of partnership programs are available for us?
Speaker 0
549.43s
Yes sir, so this is the program that I'm talking about, right? Like you will be referring these things to your client and your client will come up uh with a test with us. So you get about commission twenty to thirty five percent for every closure. So for example, uh if someone buys just one of our wellness program of two lakh rupees, worth of two lakh rupees, in that particular month you will be getting forty to sixty thousand rupees for one closure.
Speaker 1
575.47s
is it recurring or one time?
Speaker 0
577.59s
It's a one time sir and again next month if you're going to do one other closure, again you will be getting the same.
Speaker 1
582.89s
No, no, what I mean to say is that person
Speaker 1
586.43s
hi hyas a phyamili aaph 4 pipal ar 5 pipal.
Speaker 0
589.73s
Okay.
Speaker 1
591.01s
I refer him and then his wife joins or his kid joins.
Speaker 1
595.31s
So you would be only giving for him not for the entire family right?
Speaker 0
599.31s
no no no it's not like that so it's the entire family you will be getting.
Speaker 1
603.87s
But how how will I come to know whether they have joined or not?
Speaker 0
607.55s
Everything is very transparent. The person is okay.
Speaker 1
608.31s
The person
Speaker 1
609.29s
Because once I forward the lead to you, then it becomes yours and I don't have any control of that.
Speaker 0
616.55s
No sir, if it's the first itself you will be having one idea that he is going to join with his along with his family or not. If not also you will also have a portal access.
Speaker 1
616.83s
Sorry.
Speaker 1
624.37s
So it's not like that whether the family members will join in that same. No no you will have a
Speaker 0
629.01s
No no you will have a portal access also. You will also have a portal access where everything is very transparent over here. So every closure you will get a commission basis only.
Speaker 1
640.97s
nahi everybody says the same thing means I am not having any this thing against anybody.
Speaker 1
647.17s
But going ahead it becomes difficult to trace the
Speaker 0
652.03s
No sir, here everything is very transparent and you get to a portal access as well where you can also access and see to it. and see what is happening with us and also the person will be in touch with you. No because what will happen
Speaker 1
662.83s
No because what will happen you know you will have a program of referral for the patients who are enrolling they will also have a program where they will refer to their friends and their family.
Speaker 1
671.79s
So they they will be tagged under that person and they will get the benefit for that particular referral, right?
Speaker 0
681.43s
so as a partner as of now we have a partner who is referring their friends okay.
Speaker 0
686.09s
But for every friend he is getting the commission.
Speaker 1
686.29s
But
Speaker 0
689.09s
okay? so this is how it works for you also. so for every referral, for every referral that you do, you get a commission for it. even if it is a family referral, you get a commission for it.
Speaker 1
701.27s
Okay. And is there any opportunity in terms of having your center and having your nutraceutical or supplementation whatever you prescribe?
Speaker 0
710.97s
Yes.
Speaker 1
711.03s
Yes.
Speaker 0
712.21s
yes yes. so you want to have a look about it? you can i mean where do you stay samay? i know where do you stay?
Speaker 1
718.67s
aai aam besed in mumbai.
Speaker 0
720.29s
Mumbai, is it? Okay, so we are out of Chennai and soon we are going to have one other wellness center opened in Mumbai down the line. It's in Pipeline already.
Speaker 1
728.45s
So what I'm interested is if you have a master franchise or franchise kind of a business model.
Speaker 0
733.59s
business model
Speaker 0
734.83s
aa
Speaker 1
735.11s
I would be interested for that also.
Speaker 0
737.35s
o okay great okay sir.
Speaker 1
739.19s
Okay.
Speaker 0
739.67s
okay. so i will just check with my.
Speaker 1
741.45s
So I'm not I'm not saying that I I don't like this program, this is good.
Speaker 0
744.99s
Good.
Speaker 1
745.95s
But if there is any other opportunity also, you kindly let me know about it. Definitely, definitely.
Speaker 0
749.19s
definitely definitely sure sure. I will send you all the details initially sir. just go through everything like all the details I'll send you and once you onboard whatever partnership
Speaker 1
758.59s
whatever partnership programs you have na you send that also.
Speaker 0
760.73s
I will send that also. Yeah, yeah, yeah. I'll send you that also and once you onboard as a partner, you be getting the visiting card and you are a authorized IO partner. So you will be able to send it to your, I mean once you will be able to do your...
Speaker 1
771.61s
Will be able to do your branding.
Speaker 0
773.89s
yes obviously.
Speaker 0
776.17s
Yes, yes, you will be able to do it.
Speaker 1
777.49s
the reason being people should be aware that what we are offering and what kind of facilities we are providing.
Speaker 0
782.29s
kind of facilities. Absolutely. Absolutely. Yes, yes. You will be able to keep any kind of branding that you have.
Speaker 0
788.83s
That should not be a problem. So prior that I'll send you all the details first have a look all other partnership programs also.
Speaker 1
795.33s
We also have telemedicine under us or how it is.
Speaker 0
798.85s
Sorry.
Speaker 1
800.43s
We have a telemedicine this thing teleconsultation available with
Speaker 0
805.03s
Yes yes we have online consultation yes.
Speaker 1
809.17s
Okay okay.
Speaker 0
810.39s
Yeah.
Speaker 1
811.17s
So share the details. Let me go through that.
Speaker 0
812.61s
Oho
Speaker 0
814.43s
okay sir definitely.
Speaker 1
815.47s
Then definitely we will get in touch and then we can take it forward.
Speaker 0
818.67s
Yeah, sure, sure. So I'll I'll I'll send you all the details today and maybe after two days I'll just give you a call back. Before that if you have got some time and you have gone through everything, you can just message me. I'll call you back for a discovery call where my manager also will join and we will be able to talk about the commission percentage and if you want to, you know, explore anything else where you want to talk about, you can do that. And after that we will have the agreement signed first and post that we will take it forward, sir. So every lead that you come up
Speaker 0
848.67s
Good, we will be able to get. Okay,
Speaker 1
839.99s
talk about
Speaker 1
849.71s
Okay, one more thing what I wanted to ask you.
Speaker 1
852.47s
Is this only any area specific or pan India I can have clients refer? Pan India is not
Speaker 0
857.05s
Pan India, not only India, out of India also we are taking it through. So not at all a problem anywhere in the world. So again,
Speaker 1
865.75s
Because I have my network spread across. Yes yes absolutely.
Speaker 0
868.19s
yes yes absolutely yes sir yes sir. you can go with any kind of people like nri's hni's any any anywhere in the world not a problem.
Speaker 1
877.65s
Okay okay.
Speaker 0
878.57s
Yeah. Okay, so I'll send you all the details initially. Please have a look. I'll call you back tomorrow or maybe day after so that we can discuss further about it, yeah?
Speaker 1
886.73s
Okay okay.
Speaker 0
887.43s
okay sir nice talking to you thank you so much.
Speaker 1
889.25s
Thank you.