A
Call Intelligence
Dwarakesh with Sri Lakshmi — Feb 17, 2026 14:51
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Dwarakesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Campaign Source
instagram_ad
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
13:58 (838s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
112
Rep Words / Customer Words
1422 / 648
Rep Longest Monologue
180s
Customer Longest Monologue
90s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Differentiation
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
How is this different from a local lab?
how it is different than the you know local lab. So if someone will ask me that you know the report which your company will provide to us and the …
|
differentiation | Customer | Yes | usp stacking | Good |
|
Too early to commit to a strategy.
this would be you know very much early to me that you know tell you that how I can you know tap the my networks.
|
timeline | Customer | Yes | agreement/pivoting | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Explaining the depth of testing compared to local labs. |
| healthcation program | Rep | 200000.00 | Neutral | Premium 2-7 day rejuvenation program at Leela Palace. |
| partnership program | Rep | Mentioned | Positive | Business opportunity with 20-35% commission. |
Key Moments
401:27
Correction of Industry
Pivoted the conversation from skincare to longevity, setting the stage for a high-value pitch.
05:41
Local Lab Comparison Question
Critical moment where the customer tested the product's USP; agent handled it well.
09:15
Commission Structure Reveal
Quantified the business opportunity (40k-60k per sale), which piqued the customer's professional interest.
11:24
Customer Background Disclosure
Customer revealed he works with HNIs and SMEs, confirming he is a high-quality lead.
Discovery Questions
2
Q1
How you're going to tap into your community?
Q2
Do you have any idea like to which forum that you are supposed to serve it?
Trust Signals
3
Sharing details of his own business (Real Estate/SME consulting)
Asking for testimonials
Explicitly stating he doesn't want to waste time
Enthusiasm Signals
2
Mentioning he already has ideas in mind while talking
Confirming his network matches the HNI target audience
Resistance Signals
2
Questioning the difference between IO and local labs
Stating it is 'very much early' to define a marketing strategy
Confusion Signals
1
Initial confusion about skincare industry
Topics Discussed
Longevity
Biomarkers
Visceral Fat
Epigenetics
Partnership Commission
HNI Networking
Ahmedabad Market
Healthcation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying the nature of the business (skincare vs longevity). |
| Middle | 2 | neutral | Asking deep questions about USPs and lab differences. |
| Closing | 3 | neutral | Setting clear expectations for the next steps and data requirements. |
Call Transcript
Click to expand
Speaker 0
0.29s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.99s
lakshmi from ayu wellness.
Speaker 0
14.27s
Thanks, Lakshmi. Please stay on the line.
Speaker 0
33.39s
Hello.
Speaker 1
34.73s
Ji.
Speaker 0
35.75s
he hai, amma speaking to um mister dwarakesh.
Speaker 1
39.67s
Yeah, we'll see.
Speaker 0
40.45s
haay mr. vaagesh. dis is lakshmi. calling from ayu wellness.
Speaker 1
45.03s
Two years.
Speaker 0
45.85s
Yeah, so I believe that uh you're aware of it and uh I see uh you had just filled a form about a business opportunity.
Speaker 1
55.33s
Yes yes yes. So what happened when your marketing was doing the marketing on Instagram that they have you know made some ad go that they are looking to partner in Ahmedabad right?
Speaker 0
66.91s
Yes, yes, yes, yes.
Speaker 1
68.33s
So on that person there were no anything mentioned on teaching the students.
Speaker 0
74.15s
Yes.
Speaker 1
74.83s
So I fill up the form but you know I somehow I found your website on the that maybe you were from the scheme care industry if I'm not wrong.
Speaker 0
83.47s
Mm-hmm
Speaker 0
87.11s
No no, it's not a skin care industry. I'll tell you what it is actually. Sure sure. Uh yeah, so IU is India's first longevity and health optimization company. So think of it like the premium health grant that helps people to live longer. So for example, uh to stay healthy, to stay fit and fine, uh there are two things that we need to take care of. One is inner body and the outer body, external body, right? So it's the inner body in the sense the organs that we have like pancreas, liver.
Speaker 0
117.11s
uh heart. So all these walls and all. So we need to take care of those things as well and as an external body we need to take care of that as well like fitness um and our uh you know the body structure and all right? So these two things that we need to take care of to have a healthier life. So we have testing packages, wellness programs, therapies, supplements, everything under one roof. So this is the IO is all about. So it is a preventive health care. So for example down the line of
Speaker 0
147.11s
five years or ten years if you have a much of visceral fat for example, okay, in your body. We don't know what is there inside, right? As a layman, we don't have that kind of insights like what is happening inside our body. So if the visceral fat is around your heart, so there is a high risk of having heart attack. So this is why like people in the smaller age itself, they are cause they they get to have these heart attack without knowing the inner body strength, right? So for example, our age is about thirty to thirty five.
Speaker 0
177.11s
but our inner body organs age would be much more different due to the lifestyle that we are in. So the fast moving lifestyle that we are accommodating with, the organs have already spoiled. So the organs might be of 40 to 50 age. So to reverse that, to have a healthier lifestyle, so we have epigenetic tests. So like this we have many other you know, therapies and programs, wellness program. So biological you know, floss,
Speaker 0
207.11s
in your ancestral, you don't know what exactly they have went through, right? Like that time we don't have this much of insights or something. So, by knowing your biological scan, so we will be able to deduct like what kind of, you know,
Speaker 1
90.11s
Okay.
Speaker 1
92.75s
So
Speaker 1
97.35s
Okay.
Speaker 1
111.91s
So if we
Speaker 1
138.65s
Supplements
Speaker 1
143.61s
It is a preventive.
Speaker 0
222.71s
causes would happen in your body later in future itself. So knowing that everything in prior and preventing it to happen is what IO is all about. So we are looking out for partners, people like you who can refer our service to your network. So here there is no investment, no stock, no office needed, but you will just have to connect with the people you know and you need to just cater them what we tell. So we will send you all the details like
Speaker 0
252.71s
collateral and what other things like you need to visiting card if you onboard as a partner we also print visiting card for you so that you will be able to give it to your people and just make them to take the test. So we have many packages over here like IO health IO health casion IO live long cart enterprise intervention like that we have many other categories. So for example if I just go with IO health IO health carries about three or four categories like IO 100
Speaker 0
282.71s
IO 70, IO 181, IO 1 360. So each of these have their own biomarks. For example, IO 181, it takes about 181 biomass of your body. So it it also includes gut health, it includes pancreas test, liver test, thyroid test, diabetic test. So all these things and 181 test reports you will get with this 181 you know, IO 181. So for example, how can
Speaker 0
312.71s
Can I take this? Like, am I supposed to come to your place? It's not needed. So for these tests, we have our technician who will come to your location and they will take up your blood sample and we will send it to our lab and we will get the results done for you. So knowing this, am I supposed to come to your doctor's? No, it is not required again. Even if you want to, we will be giving the support. We we have our own in-house therapists, physicians, doctors, consultants, everybody.
Speaker 1
222.73s
Hmm.
Speaker 1
233.99s
Okay.
Speaker 1
264.97s
the test. So we have many
Speaker 1
271.91s
Enterprise.
Speaker 1
275.69s
So for example
Speaker 1
328.81s
Okay.
Speaker 1
339.57s
Okay.
Speaker 1
341.51s
So how how it is different than the you know local lab. So if someone will ask me that you know the report which your company will provide to us and the local company how both are different.
Speaker 0
354.87s
So how both are different. Yeah, I'll come to that point. So for basically if you go to a local market and you get a scan done. So for you know, in India especially, so only we have the biomarkers of 181 under one. So master health checkup. So we go to see until and unless we get any symptoms in our body, we will never go to a hospital or a clinic to have the test done, right? So so if you go to a clinic and if you say that I want to have a thyroid test,
Speaker 0
384.87s
they will only do thyroid test for 1000 rupees and all right? So in this biomarker you will have get covered with 181 biomarkers. So this is what? So we have a lot of things included in one roof.
Speaker 1
388.07s
So in this
Speaker 1
390.43s
have get
Speaker 1
393.11s
bio markers. So this is what
Speaker 1
399.13s
okay.
Speaker 0
399.87s
Yeah. So in local market if you go they will take everything even if you go to a master health checkup it will not cover as much as what we do. So there is about 360 biomarkers as well. So we have a package of Dexa scan also. So Dexa scan where you will also have the bone density knowing the bone density you know what in recent times I get to hear that even old people now they have a bone breakage a lot of bone is getting breakage. So these things they're not
Speaker 0
429.87s
aware of in the early stage. So once the stage is crossed only then only knowing the symptom only they get to see okay this is something happening very bad. So uh by taking this test even prior to what is uh your symptom is even prior that you will get to know okay this is what it's going to happen in future so let me just get cured now itself.
Speaker 1
413.29s
Okay.
Speaker 1
414.09s
So take the
Speaker 1
419.05s
you know what,
Speaker 1
440.79s
Even prior to what
Speaker 1
448.09s
So let me just get cured now.
Speaker 0
450.63s
So everything will be marked in orange, red, and green. So whatever is in green, like you are fine with it, and whatever is in orange, it is saying that there is something that you need to look into, and whatever is in red, you need to take an immediate action to it.
Speaker 1
458.73s
it is saying that
Speaker 0
466.63s
Only then you will be able to have a healthier life. So this is how. So the local market will not cover as much as scans or tests that we do in one room, sir.
Speaker 1
468.01s
So this
Speaker 1
471.83s
scans or tests that we do in one room, sir.
Speaker 0
475.91s
So this is one USP that you can tell and we are not available everywhere. So we have limited you know, and test report center. So knowing your pin code, we will check if our technician is available in that pin code. Only then we will be able to book it for you. So everything is very premium over here and we don't have any kind of second thought. We give you this straight away. We have our own in-house lab where it goes to Bangalore, it gets cured all the South Indian part I'm telling. North India we have
Speaker 0
505.91s
in Mumbai. So everything will go to one center and it will get treated, it will get you know, checked and then only it will be sent to you.
Speaker 1
479.05s
available everywhere.
Speaker 1
481.39s
you know,
Speaker 1
494.65s
Don't have any kind of
Speaker 1
500.63s
the
Speaker 1
502.05s
it gets cured
Speaker 1
505.21s
North India we have it in Mumbai. So,
Speaker 0
514.67s
The report.
Speaker 1
515.71s
Got it. So yeah.
Speaker 0
519.03s
So why you called us like we are looking out for partners people like you for joining us as a partner extended partners. So what you get from us you get about 20 to 35% of commission on each closure. So for example in a month if you take up 181 IO 181 is there right the test that we have. So if you at least give give us a three or four 181 you will be easily able to you know come to target.
Speaker 0
549.03s
one lakh to five lakh. so you get about twenty to thirty percent of commission.
Speaker 1
529.73s
Okay.
Speaker 1
535.79s
If you take up
Speaker 1
537.75s
I you
Speaker 1
541.31s
if you at least give a give a
Speaker 1
550.93s
about 20 to 30% of commission.
Speaker 0
555.85s
So, make it real to give you an idea if someone buys just one of our wellness program at 2 lakh rupees, your commission alone will be about 40,000 to 60,000 rupees from one.
Speaker 1
559.55s
give you an idea.
Speaker 1
570.89s
Okay.
Speaker 0
571.01s
Okay.
Speaker 0
571.75s
and we also have products. So if you all the products are of plant based only.
Speaker 1
572.23s
we also
Speaker 1
574.87s
All the products
Speaker 1
578.59s
okay so is it possible you can you know send me the email of your toner and everything so that will be quite
Speaker 0
583.17s
so that will be quite yeah yeah yeah. so i'll send you all the details right away just have a look and i'll just give you a call back tomorrow. just come up with some idea where you can also tell us like how you're going to tap into your community like uh where you can tap you have any idea like to which um you know forum that you are supposed to serve it to the people cater it to the people and how far
Speaker 1
586.81s
Kalsan
Speaker 1
608.03s
how far see this would be you know very much early to me that you know tell you that how I can you know tap the my networks. So first of all I just need to understand everything about your product that is in today and the ticket size see. You know the in the marketing that you know while tapping any target market that requires certain...
Speaker 0
616.01s
So
Speaker 0
620.61s
And the
Speaker 1
628.15s
parameters that what is the ticket price? What are the my networks available right now? Is it compatible for your product or not? See, I would be your partner in future, but if I would not work, then unnecessary, you know, I'll get your call.
Speaker 1
643.41s
core or partnership core.
Speaker 0
643.57s
Coral.
Speaker 1
645.25s
So if I'll get your partnership work that that means definitely I'll you know work for you that is for sure. . So I am being very clear I don't want to waste your time and my time also. Very clear. So before we going ahead I just require certain detail from your side that is across the knowledge of the product or ticket size and what are the any you know testimonials and you might be aware that you know feedbacks from the client that how it is beneficial.
Speaker 1
675.25s
issue to them. . So once I'll understand, I'll definitely revert to you. In fact, while talking to you, I have some idea in my mind.
Speaker 0
645.43s
So
Speaker 0
649.85s
That is for sure.
Speaker 0
654.85s
Very true.
Speaker 0
661.11s
that
Speaker 0
676.47s
So one
Speaker 1
684.05s
That you know basically what we are doing right now we are into the real estate consulting company.
Speaker 1
689.83s
So we do uh basically our main work is to bring the building users permission to the builders or to the developers. So we do have that kind of category with us. In fact, I'm from my side, my experience is that I was working in the one of the consulting company.
Speaker 0
697.81s
to the
Speaker 0
701.93s
In fact
Speaker 1
709.03s
uh where we we were tapping the SMEs MSME who has a turnover of the do crore to do hajar crore.
Speaker 0
716.07s
And the main topic of audience cure is HNI's and that's what I
Speaker 1
716.97s
Main target
Speaker 1
721.77s
That's what I when you were talking to me then you know share with me the price of the product that is 1 lakh product so I understand but
Speaker 0
730.57s
You know,
Speaker 1
730.77s
You know, I what I want to understand that how the products is actually work in Ahmedabad market.
Speaker 0
737.77s
Okay, okay, I get it. So the products are, see, um, so there are two categories. So one is product and the other one is service. The product is something like the supplements that I'm talking about, okay? So the services that we have, that is IO Health, IO Healthcation. So Healthcation is something like two, five, seven days program. So where the clients would be interested to rejuvenate themselves, to know about their body in depth, right? So they can come down to Chennai. We also have one other center opening soon in Mumbai.
Speaker 0
767.77s
But now we have it only in Chennai. So the HNI that you are contacting if they really want to have it. So we have a five star hotel called Leela Palace over here. They will get the accommodation, pick up and drop from the airport and from there they get accommodated in the five star hotel and from there we take the test reports, whatever consultations, doctor's prescription. So all these things will happen in this 257 days program. So whichever is suitable for them, they can opt for that. And how about Live Long? Live Long is something like
Speaker 0
797.77s
three to four months program one is there and another one is six to 12 months. So we also have that category and apart from this we also have membership program. So they can anytime come online taking also is available. It's not that they need to come down to Chennai do everything and go. It's just like online is also available, okay? So I'll send you all the details for your knowledge first just go through it and if you have any doubts please do call me anytime I can just explain you everything in detail. So anyways I'll send you all the details with the you know pricing and things.
Speaker 0
827.77s
things to you so that you will get a clear picture. Apart from that if you need any assistance, please call me anytime, okay?
Speaker 1
746.29s
Okay.
Speaker 1
749.75s
Okay.
Speaker 1
763.65s
Mm-hmm.
Speaker 1
789.15s
Hmm.
Speaker 1
806.57s
Hmm.
Speaker 1
817.19s
Please don't.
Speaker 1
824.11s
Anyway
Speaker 1
828.63s
Okay.
Speaker 1
833.57s
For sure ma'am, I'll do that.
Speaker 0
834.33s
Thank you thank you thank you have a good day bye bye.
Speaker 1
835.23s
Thank you. Thank you. Have a good day.
Speaker 1
837.37s
Yeah, thank you, bye.