A
Call Intelligence
Abinam with Sri Lakshmi — Feb 19, 2026 13:09
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Strong
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
45% into call
Pitch Approach
Process-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:23 (204s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
384 / 168
Rep Longest Monologue
30s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot provide pipeline numbers
currently i can't suggest ki how many are in the pipeline... it's totally new concept over here.
|
information gap | Customer | Yes | empathy and pivot | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Nurturing clients and personal trial for the partner. |
| higher packages | Rep | -- | Other | Upselling to clients if they show interest. |
Key Moments
300:22
Confirmation of Proceeding
Customer explicitly agrees to move forward with the partnership.
01:17
Agreement Proposal
Rep sets the administrative requirement to formalize the deal.
02:12
Pipeline Uncertainty
Customer reveals the market is new, indicating a need for more training/support.
Discovery Questions
5
Q1
What do you think sir? Like can we proceed further?
Q2
How you are planning to take it forward?
Q3
Please tell me the client based variety like are they HNIs or how is it sir?
Q4
Are you going to first give them the nurturing them on 181 tests or anything else?
Q5
Can i get a rough idea like how many people could be on a pipeline?
Trust Signals
3
Saved the rep's phone number
Reviewed sent collaterals
Willingness to sign agreement immediately
Enthusiasm Signals
2
Starting promoting it from today only
I have the client base
Resistance Signals
2
Uncertainty about pipeline volume due to 'new concept'
Hesitation to book personal test immediately ('tell you in a day or so')
Topics Discussed
Partnership agreement
HNI vs Normal client base
181 Tests
Marketing collaterals
Discovery call
Promotion strategy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognized the rep and had the number saved. |
| Discovery | 2 | neutral | Shared details about his client base and promotion strategy. |
| Closing | 3 | neutral | Agreed to the agreement process and next steps. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.59s
Hello.
Speaker 0
2.29s
Ya hai.
Speaker 1
2.81s
okay hi. samarth speaking to miss abinam.
Speaker 0
5.69s
Yes,
Speaker 1
6.21s
Yeah, good afternoon. This is Lakshmi, hope you remember. We had a talk.
Speaker 0
8.25s
Good afternoon.
Speaker 0
10.19s
Ya ya ya I have saved the number.
Speaker 1
12.55s
Oh great, okay. So you also saw the collaterals that I had sent you before?
Speaker 0
16.25s
Yeah yeah I have seen that one through it.
Speaker 1
18.43s
Perfect. So what do you think sir? Like can we proceed further?
Speaker 0
22.33s
Yeah, we can proceed further, yeah.
Speaker 1
23.61s
Great, okay. So I just wanted to understand about your, you know, responsibilities, like how you are planning to take it forward.
Speaker 0
31.33s
hmm basically like I will be starting promoting it from today only.
Speaker 1
36.83s
Hmm.
Speaker 0
38.09s
And like I have the client base.
Speaker 0
41.11s
for that. to basically i will be start promoting the products. hai na? okay.
Speaker 1
45.89s
Okay. So please tell me the client based uh variety like are they HNIs or how is it sir?
Speaker 0
52.71s
ai em chennai-yil olso.
Speaker 0
55.85s
And normal also I have both.
Speaker 1
58.73s
okay so are you going to first uh give them the uh nurturing them on one eighty one tests or anything else?
Speaker 0
58.79s
Okay.
Speaker 0
65.75s
Yeah. So like I will be starting from the bottom then continuously.
Speaker 1
71.27s
oke.
Speaker 0
71.31s
I will be like if someone interested for higher package, I will suggesting the higher package.
Speaker 1
77.65s
Oh perfect, perfect. Okay sir. Okay, uh so what I'll do is initially uh we need to sign up the agreement first to take this forward. Okay. Um so I will get the agreement ready for you and then give you a call back. So we'll get the agreement signed first. A sign will be sent to you. Once you did that, uh you have all the collaterals and extra we have some more collaterals which you can send to your, you know, forum. Um so I'll share that as well. So please have a look if you have any assistance or if you need anything.
Speaker 1
107.65s
any assistance please do call us we will be helping you out. Yes yes. So after this I'll just give you a a discovery call also like whatever the you know the entire programs that we have I'll explain you everything in detail. So one discovery call we will go and then you can start with the process okay?
Speaker 0
85.01s
Okay.
Speaker 0
86.07s
Okay.
Speaker 0
91.29s
Okay.
Speaker 0
95.03s
Okay.
Speaker 0
103.47s
Okay okay.
Speaker 0
109.67s
Yes yes yes. So after this I'm
Speaker 0
119.75s
Discovery call.
Speaker 0
123.91s
Yeah,
Speaker 1
124.37s
so uh can i get a rough idea like how many people could be on a pipeline where they can immediately take up these services?
Speaker 0
124.39s
So
Speaker 0
132.89s
well like currently i can't actually because this is a totally new concept over here for the china is over here.
Speaker 1
139.87s
Hmm.
Speaker 0
141.09s
to like it will take time training and everything.
Speaker 0
147.21s
to currently like i can't suggest ki how many are in the pipeline.
Speaker 1
152.41s
No problem.
Speaker 0
152.89s
Yeah because it's totally new concept over here.
Speaker 1
153.87s
Ya because
Speaker 1
156.21s
Okay, okay, perfect. But uh I'll tell you, I mean like once after this agreement is signed, I'll just give you a discovery where you can first understand and uh you can also book for yourself one one eighty one sir so that you will also understand how the test reports will be so that it will be much more easier for you to make the HNIs understand how this is going to take it forward, yeah?
Speaker 0
178.11s
Okay okay.
Speaker 1
179.03s
aa okay sir. so please tell me when we can book a slot for you sir?
Speaker 0
183.03s
I like I will just be.
Speaker 1
187.33s
sorry.
Speaker 0
188.59s
I am saying I will tell you in a day or so.
Speaker 1
190.73s
oh okay no problem okay. so before that we will start with these process of getting agreement signed and other things and all.
Speaker 0
192.43s
before
Speaker 0
194.87s
Getting agreement final.
Speaker 0
196.93s
Yeah yeah yeah.
Speaker 1
197.77s
Okay, perfect. Have a good day. I'll I'll just get the agreement ready and call you back.
Speaker 0
199.27s
Okay.
Speaker 0
202.01s
shiyar shiyar shiyar.
Speaker 1
202.65s
Thank you so much.