A
Call Intelligence
Abhinav with Sri Lakshmi — Feb 17, 2026 10:58
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
11:31 (691s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
102
Rep Words / Customer Words
1420 / 185
Rep Longest Monologue
180s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 12.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
maam I am saying I am from Jabalpur from Pradesh... to aage na joine aur like
|
logistics | Customer | Yes | clarification | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 19000.00 | Neutral | Diagnostic test covering 11 pillars of longevity. |
| healthcation program | Customer | -- | Neutral | Residential wellness program at Leela Palace Chennai. |
| supplements | Customer | -- | Neutral | Plant-based supplements for gut health and probiotics. |
Key Moments
501:10
Technical Difficulty
Voice cracking almost derailed the call; agent recovered well.
03:30
Epigenetic Explanation
The concept of 'organ age' vs 'chronological age' seemed to capture interest.
06:15
Commission Model Reveal
Shifted the conversation from a health service to a business opportunity.
08:14
Location Clarification
Prospect reveals he is in Jabalpur, requiring the agent to explain the home-collection model.
10:41
Profession Reveal
Prospect identifies as a Business Consultant, validating the agent's partner pitch.
Discovery Questions
3
Q1
may i know like you have any idea about it in prior or how was it?
Q2
may i know like listening to all this, like do you have any idea how you can take it forward?
Q3
May I know like you're currently working at what?
Trust Signals
2
Prospect shares his location (Jabalpur)
Prospect shares his profession (Business Consultant)
Enthusiasm Signals
1
Asking how to join/take it forward
Resistance Signals
1
Technical issues (voice cracking) caused minor frustration early on
Confusion Signals
1
Confusion over the location of services (Chennai vs Jabalpur)
Topics Discussed
Longevity
Preventive Healthcare
Biomarkers
Epigenetics
Visceral Fat
Partner Commission
Home Blood Collection
Business Consulting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but passive. |
| Pitch | 2 | neutral | Listens to the long explanation of biomarkers and organ age. |
| Closing | 3 | positive | Agrees to review documents and take a follow-up call. |
Call Transcript
Click to expand
Speaker 0
2.19s
Hello.
Speaker 1
3.15s
Hello hi I am speaking to Shabina.
Speaker 0
5.81s
yes.
Speaker 1
6.65s
Hi, I'm Shabnam. This is Lakshmi calling from I U Wellness. I got to see that you had shown interest with regards to our campaign that we had did recently with I U Wellness.
Speaker 0
10.93s
Okay.
Speaker 0
17.81s
Yeah, right.
Speaker 1
18.75s
yes yes. so is this the right time to talk to you for two minutes mister abhinav?
Speaker 0
22.69s
Yeah,
Speaker 1
23.95s
Okay. So Mr. Abhinav, I'll just tell you what is IU wellness is all about first, okay? So just to give you a brief explanation, what is IU wellness, it's a India's screening long-term preventive health care. So, it's a health preventive health destination combining advanced diagnostics.
Speaker 0
37.55s
Okay.
Speaker 1
42.35s
and expert.
Speaker 0
43.21s
consultation on actually hospitality to deliver transformative health experiences. so um you know this uh you know Mr. Shivansh who is air salon.
Speaker 1
48.93s
Okay.
Speaker 0
57.65s
Hello. Hello. Yes ma'am. Yeah yeah so Mr. Shivam Ramchandra he is a leading director of this I V Wellness. So he has many biomarks which I can explain which you can get from him. Ma'am actually your voice is cracking a little bit so I'm not able to hear what you're saying. Oh okay just a moment please.
Speaker 0
89.89s
Hello, can you hear me now Mr. Abhinav?
Speaker 0
93.73s
Hello.
Speaker 0
98.83s
Hello.
Speaker 0
100.89s
En.
Speaker 1
101.87s
ya ya you can hear me now is it?
Speaker 0
104.71s
Yeah.
Speaker 1
105.57s
Yeah. So as I said, IU Wellness is India's premier longevity and preventive healthcare destination. So we have many programs like IU Health, Health Care, Live Long, CART, intervention and enterprise. So, um, I'll explain you everything in detail and this this particular opportunity is very interesting because I'm from partnership team and we are onboarding partners who can bring in people for um, you know, all these programs that we have. So we have many modules like
Speaker 1
135.57s
Io Health Healthcation. So in Io Health we have about 181, 177, 360 which is biomarkers. So as you take the test for 181, you get about 181 biomarkers report. you know, like what kind of 181 report if you ask. So this is just diagnostics across 181 biomarkers. We cover 11 pillars of longevity.
Speaker 1
165.57s
sleep, stress, gut, nutrition, exercise, etcetera, okay? So basically, to have a healthier life, we need both internal and external body stability, am I right?
Speaker 0
134.35s
Okay.
Speaker 0
170.37s
to have a
Speaker 1
176.95s
Yeah. So what IU does is we, you know, cover both inside and external health as well. So if your internal health is really great, your external health is not good, then again, this will be a problem. And while the organs are very nice, very bad and the outside external body is good, again that is a problem because we don't know what is happening inside, right? So the visitor which we have
Speaker 1
206.95s
inside so epigenetic test we have which is like to know what is your organs age. For example, our age is 30 now and maybe the organs inside due to our lifestyle and the modification that we have with the modern life city. So the organs might have spoiled and it would have got you know longer age like 40 or 50, right? due to the you know, life cycle that we carry. So what we can do is we have something called epigenetic
Speaker 1
236.95s
genetic to know what is your exact organ's age. And according to your organ's age, we can also predict how long that you can live. Okay? So we will be able to confront things to know preventively like what is going to happen with the body. For example, visceral fat, we don't know where the visceral fat is. So while looking at the body, we'll get to see like, okay, the body is really good, but inside how the visceral fat is distributed, we doesn't know. So if the visceral fat is near
Speaker 1
266.95s
your heart or something, it's a high risk of having heart attack or heart arrest, right? So to know all these things and to have a preventive health measures, I U is giving a great solution where we have many packages over. So I U health is something like we have 360, 181.
Speaker 0
205.45s
Ji
Speaker 0
246.25s
So we will
Speaker 0
271.13s
right?
Speaker 1
286.33s
100 biomarkers where what you can do in this is you can yourself experience once by taking a test sitting back at home. You will just have to let us know we will book the slot for you. So our technician will come to your place, take a blood sample and give the report in two days, okay? So this is what happens with IO health. So you can have 181 markers biomarkers. So what all we'll cover in that I will also send you all the details in brief, okay? And we have something called the high
Speaker 1
316.33s
to health care which is again two five and seven days program. So we have our wellness center in Chennai. So we will invite them. We have a airport pick up and drop. They stay in the five star Leela Palace Hotel and they have they have you know the opportunity to take all the tests and they can also rejuvenate themselves and we also have doctor consultation. So doctors will give a proper guidance on how they need to take care if they have any
Speaker 1
346.33s
inconvenience over the report. So accordingly we will guide them from there. So it's a two five seven days program. So we also have something called live long. We have cart. Cart is something like we have our supplements here. So everything is plant based supplement, okay? So if you if you want to focus on only one part, that is if you if your gut is not proper and you want to have something like probiotic or something. So we have our cart as well where you can place your orders, okay? So coming back, uh we also have the commission.
Speaker 1
376.33s
model for the partners. So if you once onboard with us as a partner, I'm from partners team, right? So we are onboarding the partners and once you get onboarded, every client that you bring into IO, once they get closed with us, you will get a commission percentage. So for each, for example, IO 181, it cost about 19,000, okay?
Speaker 0
315.31s
something called
Speaker 0
362.47s
Okay.
Speaker 0
394.61s
Okay.
Speaker 0
400.57s
and
Speaker 1
400.57s
And from partner's model, we also give in a offer of 15 percentage. So you MRP you can sell it anyhow, but from cure, you get a commission percentage once it is closed. So our commission percentage starts from 10% to 30%. So in a month, you go about 30 lakhs or 50 lakhs, so the commission percentage vary, okay? More than 10 lakhs if you close, again the commission percentage will go up to 30 lakhs. So in
Speaker 1
430.57s
month if you do two 181 you know biomarkers test if your leads that is you bring in people for 181 two people for this test you get about 5000 in a month itself 5 to 8000 in a month.
Speaker 0
418.63s
Okay.
Speaker 0
445.77s
Okay.
Speaker 1
446.03s
So again it it it depends upon the uh you know package that you bring in for. So if it is one eighty one we also have programs for five lakh package ten lakh package where you can bring in your HNI clients.
Speaker 0
459.75s
Okay.
Speaker 1
460.49s
so just to understand mister, may i know like you have any idea about it in prior or how was it?
Speaker 0
469.05s
I will take off from the only place for you.
Speaker 1
472.61s
So you're very new to this, right?
Speaker 0
474.81s
Yeah, right.
Speaker 1
475.63s
okay. so may i know like listening to all this, like do you have any idea how you can take it forward?
Speaker 0
483.23s
Yeah yeah.
Speaker 0
484.85s
Maharashtra.
Speaker 1
488.79s
Sorry sir, your voice is really feeble. I'm not able to hear you. Could you please speak louder?
Speaker 0
494.41s
maam I am saying I am from Jabalpur from Pradesh.
Speaker 1
498.07s
Okay.
Speaker 0
499.77s
to aage na joine aur like ya ya that should not be a problem.
Speaker 1
502.45s
Yeah, yeah, that should not be a problem. See, it's end of the day you need to have good contacts where you can build the network and from there you can give all the collaterals that I'm going to share with you. I'll send you all the details. So you will just have to send it to your contacts and you need to just ask them to book for 181 or any other packages that they will do.
Speaker 0
507.95s
can build the
Speaker 1
524.13s
So from there we will take it forward. So these tests, the only scan we have something called Dexa scan to know your visceral fat and all, right? So those kind of scans you need to come back I mean come down to Chennai. But other than that we have these tests which is called 181, 100, 360 and all, right? So these things can be done at your place itself. So we'll just have to look at the pin code and with the help of pin code we'll be able to find the nearest technician.
Speaker 1
554.13s
where they will come to your place, take the blood sample and we will be able to produce the reports.
Speaker 0
524.61s
there we will
Speaker 0
533.17s
kind of
Speaker 0
559.81s
Okay okay.
Speaker 1
561.11s
Yeah.
Speaker 0
561.51s
to you can send me the details over on WhatsApp or mail.
Speaker 0
565.03s
So I will take it and get back to you then.
Speaker 1
567.19s
Yeah, so we have both product and service, okay? So product which is I call which which I told you earlier, that is IO cart where we have all the supplements, right? So if you sell in a month 1 lakh to 5 lakh, you get about 25% of commission. Whereas if you go to the service, we also have 10 lakh service to 25 lakh service, more than 50 lakh also we have, right? So so in a month if you just close 1 lakh to 10 lakh, you get about 20% of commission. So every
Speaker 1
597.19s
month you will be getting your commissions right there.
Speaker 0
570.53s
Okay.
Speaker 0
576.39s
Supplement.
Speaker 0
600.25s
Okay.
Speaker 1
601.07s
Okay. So I'll send you all these details to your WhatsApp number first. You just have a look and um if in case you need any um assistance, please let me know. I'll just call you back in uh you know next day, maybe tomorrow to just know if you have any ideas to work out something, like if you have any contacts, just try to work out something and um when we talk tomorrow, um if you have any doubts, you can let me know. I will just assist you further, okay?
Speaker 0
614.83s
Yeah.
Speaker 0
627.63s
yes yes yes.
Speaker 1
628.45s
so for any assistance you can call back to the same number anytime so that I will be helping you with all the details.
Speaker 0
635.09s
yes yes
Speaker 1
635.97s
Yeah, thank you, thank you so much. May I know like you're currently working at what?
Speaker 0
641.47s
ai aam working aas e business consultant.
Speaker 1
643.91s
business consultant okay.
Speaker 1
646.81s
Okay. So maybe you will be having a lot of contact of business people, amma, right?
Speaker 0
651.51s
Yeah,
Speaker 1
652.43s
Yeah, so maybe you can pitch in there, you can let them know something about like this, like you came across and you yourself can take a test for once and see how it actually works.
Speaker 1
666.75s
Okay. So if you just spend now, maybe within two or three referrals, you'll be able to take up your you know, profit as well.
Speaker 0
678.27s
ya.
Speaker 1
678.65s
Okay.
Speaker 1
679.27s
so ya, i will send you all the details and i will get back to you tomorrow. we will talk about it later, okay?
Speaker 0
685.99s
Okay okay.
Speaker 1
686.67s
okey mr. abhinam. nais toking tu. haav e gud de.
Speaker 0
689.29s
Same way, same way.
Speaker 1
690.39s
Yeah, thank you.