A
Call Intelligence
Mahesh with Sri Lakshmi — Feb 19, 2026 14:16
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
19.47%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
other
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
9:12 (552s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
1154 / 182
Rep Longest Monologue
120s
Customer Longest Monologue
18s
Silence Gaps (>2s)
3 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Request
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to see details first
no issues. i will check it out but before that can you share with the details
|
trust/information | Customer | Yes | agreement & immediate action | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Positive | Referral-based business opportunity with 20-35% commission. |
| aiwo 181 blood test | Rep | 15300.00 | Skeptical | Comprehensive test covering 181 biomarkers. |
| dexa scan | Rep | -- | Neutral | Body density and visceral fat analysis. |
Key Moments
303:50
Commission Structure Reveal
The prospect became more engaged once the 20-35% commission and 40k-60k per sale potential was mentioned.
05:38
Rep mentions Prospect's Company
Shows the rep did real-time research, increasing credibility and rapport.
08:00
Price Reveal for IO 181
Rep successfully anchored the price at 19k before offering the 15.3k partner rate.
Discovery Questions
5
Q1
Have you heard about IO Wellness before?
Q2
How will you be able to contribute to us?
Q3
How your network is?
Q4
Which kind of countries that you would focus?
Q5
What kind of people that you have in your bucket list?
Trust Signals
2
Prospect shared details of his professional network (MDs, VPs)
Prospect confirmed his WhatsApp number
Enthusiasm Signals
1
Confirmed he can target high-profile corporate hierarchies
Resistance Signals
1
Hesitation to commit to the test immediately ('I will check it out but before that can you share details')
Confusion Signals
1
Clarification on Pan-India service availability
Topics Discussed
Longevity
Preventive Healthcare
DEXA Scan
Visceral Fat
Biomarkers
Partnership Commission
HNI Networking
Gulf Markets
Aircel Ownership
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Pitch | 2 | neutral | Engaged with the commission structure and target audience discussion. |
| Closing | 3 | neutral | Wants to see documentation before committing to a personal test. |
Call Transcript
Click to expand
Speaker 0
2.27s
Hello.
Speaker 0
5.15s
hello
Speaker 1
7.59s
Hello.
Speaker 0
8.35s
Yeah, hi. Can I talk to Mr. Mahesh? This is Lakshmi. I'm calling from IU Wellness.
Speaker 1
14.11s
Mahesh.
Speaker 0
15.33s
okay. hi mateesh. um i believe you had filled a form with regards to a business opportunity recently.
Speaker 1
23.51s
Yes.
Speaker 0
24.15s
Yeah, so this call is with regards to that call. So is this a good time to talk to you for two minutes?
Speaker 1
29.43s
Yeshu.
Speaker 0
30.19s
okay perfect. so sir i just wanted to know have you heard about i o wellness before?
Speaker 1
36.57s
not in detail.
Speaker 0
37.75s
okay great. No problem. I'll just explain you in this call like what is what IU wellness does and what kind of opportunity that we are bringing up to you, okay?
Speaker 0
46.17s
So basically Ayurveda is India's first longevity and health optimization company. So think our body needs both internal and external care, right? So internal care and meaning about the organ system that we are have and the external body is also equally important.
Speaker 0
61.93s
So here with IO wellness you will be having a preventive health care sir. So basically once we get any kind of symptoms only then we go to hospital or do some tests about it right?
Speaker 0
73.39s
But here with Ayurvedic wellness, we do everything in prevention. So basically, down the line of 5 to 10 years, if you have a risk of cardiac arrest, how will you know today? So this is the concept. So today if you take a test, we will see how your body is functioning internally and externally. So basically, we have many plans and one of such is DEXA scan. So in this DEXA scan, we will get to know how is your body density, bone density, and also the visceral part.
Speaker 0
103.67s
So basically after you know five years or something, we we might have some challenges with our bone as we grow older. So knowing that in prior you will be able to give a proper supplement to that and treat it before and give a good life to your body. And the same way visceral fat. So we don't know where the visceral fat is getting accumulated in our body, right? So for that we have this jigsaw scan where it will identify where
Speaker 0
133.67s
visceral protein is more and if it is more near your you know heart it means you're going to get cardiac arrest soon. So this all kind of prevention can be taken care using this kind of program.
Speaker 0
146.77s
So with IO wellness we have multiple programs. One is IO health, we have a health casion, live long, we have many longevity programs with us.
Speaker 0
157.01s
So if you want to you know, just do a basic test of your body like from top to toe. If you want to know what your body status is, what is your thyroid level, pancreas level, the lipid profile, triglyceride, so all these things, okay? So under one package you will be able to cover 181 biomarkers, which is in India, nowhere you can find this much of biomarker with us.
Speaker 0
183.15s
So we also have some specialized equipments with us, um which can be treated, which can so this is not only with death, we also do retreats and also give supplements. All the supplements are of plant based. So coming to the point why we are reaching out to you is...
Speaker 1
196.79s
So,
Speaker 0
200.71s
So we are looking out for partners, people like you who can refer our services to the people you know. So your community, your circle, friends, so you can get the services to your network. No investment, no stock, no office is needed. So you will just have to connect with people, tell them about the services that we have and make them to you know, close with us. Like they they need to take rest or if they want to come to a long VT program, like two, five days, two, five and seven days.
Speaker 0
230.71s
program is also there. So however that you're closing if each closure is done you will be getting about 20 to 35% of commission sir.
Speaker 0
240.49s
So for example, in a month, you you just um crack a deal of two lakh of wellness program, so your commission percentage only will be about forty thousand to sixty thousand rupees for one sale.
Speaker 0
255.67s
Okay.
Speaker 0
256.31s
Yeah, so this is the commission percentage. So in detail we will be explaining you everything in detail. So on a high level I have told you like IO health, health casion, live long program, supplements, all these things are there. So just wanted to understand from you sir, like how will you be able to contribute to us? Like you have see our target audience are like you know the HNI clients, NRI clients, or the corporates. So all these people are of our targeted clients.
Speaker 0
286.27s
So I just wanted to know like how your circle is, like how your network is. Will you be able to target these people, sir?
Speaker 1
293.93s
yesho.
Speaker 0
294.95s
Okay. So, um I'll send you all the collaterals first for your reference. So please have a look of all the details that I'm sending to you. I'll call you back in another day or so so that um you know, once this is done, uh you will be able to sign up the agreement with us.
Speaker 0
312.03s
vans di agriment is saind yu vil bi ekstenḍad paartnar aaf ai yu.
Speaker 0
317.29s
so this ayu is owned by mister shivshankaran who is aircel owner. okay? i hope you are aware of him.
Speaker 0
325.77s
Yeah, yeah. So we have many other, you know, biometrics like epigenetic test, Vivo to Max. So so many things are there with us. So I can see that you are occupied with Gulf International BIS.
Speaker 0
338.73s
ya so I just wanted to know like how will you be able to get this into your network sir?
Speaker 1
348.25s
yes sir but i am working in india.
Speaker 0
351.43s
Sorry sir.
Speaker 1
353.09s
aayam working working in india.
Speaker 0
355.83s
yuar vorking far india, rait?
Speaker 1
358.69s
ya from india i will work for the belgum country.
Speaker 0
362.23s
o gulf countries is it?
Speaker 0
364.55s
Oh that is great sir. So Gulf countries percentage of commission will vary sir. You will get more than what is happening in India itself. So I just wanted to know like how will you be able to get this? So which kind of countries that you would focus sir?
Speaker 1
373.21s
Okay.
Speaker 1
380.79s
gulf countries naat the seven states. I will be catch out.
Speaker 0
385.35s
aal dis seven states is it?
Speaker 1
386.83s
Yes yes.
Speaker 0
387.51s
okay okay. um so what kind of people that you have in your bucket list sir like uh the are the h n i?
Speaker 1
395.79s
Yes, uh it's on high profiles means you know that corporate levels of uh uh hierarchy that's MD, uh high profile that's VPs, that also the MDs and um senior managers, also the corporate level business business owners.
Speaker 0
416.01s
Okay sir. So I hope this is your WhatsApp number. So I'll send you all the collaterals first. I'll give you a call back tomorrow if possible the same time so that we will discuss further on this. If if you once you see the collaterals if everything is good we will proceed further with the agreement first. So the partnership agreement will be signed first with us and once after that we will also send you the visiting card where you will be able to share it to your network and also a portal access will be given to you.
Speaker 0
446.01s
uh to to update everything on that and we will be a very transparent to make you understand like what is happening here also. So the KT will be given to you because you should know first what is happening. So before that I would also suggest you like you yourself can take one test with us maybe um you know IO 181 where it covers 181 biomarks. So once you take it by yourself you will be able to understand what kind of uh you know consultations and what kind of parameters that we are covering.
Speaker 0
476.01s
So would you be interested to do so?
Speaker 1
445.81s
to
Speaker 1
478.85s
How much did how much so basically the market
Speaker 0
480.39s
so basically the market price is nainteen thousand sir but for partners we are giving about pifteen thousand three hundred.
Speaker 0
488.27s
So you need not to come over Chennai, you will just have to sit back at your place. We will book uh the uh you know technician to you. So he will come to your place, take a blood sample and he will give you the complete history of your body sir.
Speaker 1
488.65s
need not to
Speaker 1
502.37s
okay. uh no issues. i will check it out but uh before that can you share with the details that you have to definitely.
Speaker 0
507.45s
Definitely, I'm sending it right away to you and um uh post that you can just give me a call back or maybe a message, drop me a message. I will I will just update you further what to do, sir. Is it okay?
Speaker 1
519.25s
yes shur. and this is a oral india that's your service provider.
Speaker 0
523.01s
Sorry sir.
Speaker 1
524.53s
whole of the india means pan india you have provide the services.
Speaker 0
527.53s
yes yes pan india yes yes we do have pan india we are also serving abroad countries not a problem.
Speaker 1
533.27s
Okay okay.
Speaker 0
534.43s
Yeah.
Speaker 1
534.81s
Okay. So I'll send you all the details with the website. Yeah, yeah, sure.
Speaker 0
535.09s
So I'll send you all the details with the website. Yeah yeah sure sir. So I hope this is your WhatsApp number. I'm sending you all the details right away. Please have a look.
Speaker 1
540.67s
Sure.
Speaker 0
542.65s
and just drop me a message once you are okay with it. if you need any assistance please do call me back. i will take you. ya. okay sir. thank you so much. have a good day.
Speaker 1
542.71s
And just drop me a message once you're done.
Speaker 1
546.55s
Sure.
Speaker 1
548.31s
Okay sir thank you so much have a good day.