A
Call Intelligence
None with Sri Lakshmi — Feb 16, 2026 13:02
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Mixed/Critical
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
5% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:16 (257s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
482 / 514
Rep Longest Monologue
20s
Customer Longest Monologue
20s
Silence Gaps (>2s)
2 (max 9.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Slot timing/Availability
Neenga kudukkura appointment varaikkumlaam yaarum poruthirukka maattanga (No one will wait for the appointment you give).
|
logistics | Customer | Yes | empathy and alternative scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Negative | Scheduling a slot for sample collection. |
Key Moments
301:03
Heart Surgery Analogy
The customer expresses extreme frustration with the lack of flexibility in scheduling, emphasizing that health cannot wait.
02:25
Travel Confirmation
Customer confirms he is out of station until the 26th, shifting the scheduling window.
03:33
Consumerism/Feedback Warning
Customer warns about the importance of conveying messages to management and the impact of poor service on feedback.
Discovery Questions
2
Q1
Adhu okayngala?
Q2
Neenga eppo back when you are returning back?
Trust Signals
1
Customer shares detailed personal views on consumerism and health urgency.
Resistance Signals
1
Strong pushback on the suggested 8:00 AM slot due to travel and health priority.
Confusion Signals
1
Brief confusion during a call hold/drop moment at 03:53.
Topics Discussed
Thyrocare slot availability
Health urgency
Out of station travel
Customer service/Consumerism
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to availability check. |
| Middle | 2 | negative | Customer uses a heart surgery analogy to express frustration over slot delays. |
| Closing | 3 | neutral | Agrees to a follow-up after his travel dates. |
Call Transcript
Click to expand
Speaker 1
0.39s
Aa.
Speaker 1
0.95s
Aa sir naan ippodhaan check pannen sir availability check pannen. So neenga direct-aa poi edukkureenganna actually anga thylocate-laam avanga edukka maattaanga. Yen appadinna oru naalaikku padhinanju booking irubadhu booking appadidhaan eduppaanga. So adhu already slot book aanadhunaala kandippaa edukka maattaanga. So ippo irubathi ondraam thedhi irukku sir. Adhu vandhu ezhuvadhu muppadhikku dhaan earliest slot irukku.
Speaker 0
3.23s
Availability check pannen.
Speaker 0
4.79s
Neenga direct-aa poi eduthukkoodaam.
Speaker 0
9.15s
Appadinnaa.
Speaker 0
15.37s
So ippo
Speaker 0
19.11s
Vettikkuthaan.
Speaker 1
21.23s
Adhu okayngala?
Speaker 0
21.27s
Adhu out of station naan vandhu out of station.
Speaker 1
23.99s
Appana naalaiku oru naal mattum konjam adjust panna mudiyuma sir ettu mani varaikkum?
Speaker 0
27.97s
Appadi health issue-nnu oru issue irukkumbodhu, neenga adhai eppadi neenga compare pannunga enakku theriyala. Naan enna solren? Suppose enna maybe avanga illanna vera yaarunna kodukka sollunga. Ivvalavu periya issue nadakkumbodhu paatheenganna, neenga idhellam saadharana vishayam illainga. Aayovoda appuram feedback-la paatheenganna vachukkonga, idhellam romba vandhu ezhudhittennu vachukkonga, romba periya feedback-la poyidum.
Speaker 1
47.61s
Mm.
Speaker 0
47.85s
Appa Sivathirai sir neengadhaan neenga ellame solluvaanga complaint kuduppaanga ungalukku.
Speaker 1
52.99s
Puriyudhu sir, puriyudhu, puriyudhu, ungalukku health issue irukku illaiya? Okay sir, okay.
Speaker 0
54.41s
Aamaa.
Speaker 0
56.37s
Okay ennaalaam avanaalaam wait panna mudiyaadhu naan ennaikku vandhu ennodda health thaan mukkiyamnu
Speaker 1
59.87s
Innaikku vandhu.
Speaker 1
62.25s
Correct correct correct okay.
Speaker 0
63.51s
Naan edukkaadha test-laam kidaiyave kidaiyaadhu, but aanaa irundhaalum idhukku panrom podhu namakku namakku ennoda enna ennaala eppa mudiyumo naan enna solren ettu manikku neenga heart operation panreenganna enna appadhaan kaappaatha mudiyum, neenga padhinonru manikku pannikkonga sir appadinnu vachukkonga.
Speaker 1
78.29s
Illa illa sir appadi kidaiyaadhu actually slot.
Speaker 0
79.43s
Kidaayaadhu actually slot avangalukku solren just example naan solren ungalukku.
Speaker 0
84.95s
Example solren naan, ettu o'clock heart vachaa nallaa irukku ivarukku appadinna, illa doctor avvalavu o'clock thaan varum, appadi appadhaan heart vaikka mudiyumna, adhu varaikkum thangunnu vachukkonga oru vishayam, appa enna pannuvaanga avanga?
Speaker 1
97.83s
Puriyudhu puriyudhu sir.
Speaker 0
100.03s
Endla poruthavaraikkum consumerism must irukku.
Speaker 1
104.61s
Mm.
Speaker 0
104.71s
Neenga kudukkura appointment varaikkumlaam yaarum poruthirukka maattanga, yenna avanoda yerkanave namma ella test-aiyum onnu eduthuttom, scan ellame eduthu kuduthuthaan pannittu irukkom, appo andha test-ukku yetha maathiri andha health-ukku yetha maathiri ellaam compile pannidhu thaane pannanum namma.
Speaker 1
117.81s
Aamam sir puriyudhu sir, but actually Thyrocare-la oru maadhikku ivlo class namma last moment-la book pandradhunala already book pannittaanga sir, aaru muppathi slot-laam book pannittaanga adhudhaan.
Speaker 0
119.19s
Actually Thyrocare oru maadhikku ivvalavu loss panninaanga.
Speaker 0
126.83s
Right okay ma'am, naan last time-la irundhu naan kettuttu irukken, naan poyittu vandhu kettuttu irukken. Maybe naan enna solrennu vachukkonga, ippo kooda enakku problem kidaiyaadhu. Maybe naan enna solrennu vachukkonga, neenga ennaikku irubathi vandhu irubathi vandhu out of station, adhukkappuram enna date pannirukkonga sollunga.
Speaker 1
140.49s
Mm saringa sir neenga eppo back when you are returning back.
Speaker 0
141.95s
Aa enna avar?
Speaker 0
145.11s
Ippadi aaru vandhurum.
Speaker 1
146.41s
Twenty sixth so twenty sixthukku appuram try pannalaamaa?
Speaker 0
147.99s
Aamaam.
Speaker 0
149.91s
Ithu compulsory.
Speaker 1
151.25s
Okay sir oru nimisham naan twenty.
Speaker 0
151.27s
Okay.
Speaker 0
152.65s
Appadi solliduvaa aanaa timing mattum mention pannidunga ungalukku sir.
Speaker 1
156.47s
Mm hmm hmm puriyudhu sir puriyudhu puriyudhu okay naan irubathi aaru mela check panren sir ore nimisham onbadhu idunga.
Speaker 0
159.09s
Okay naan irubathi aaru mela check pannungalen.
Speaker 0
162.57s
Mm, appadi ponaalum ponaalum, ippadi ponaalum, Jai Shri Ramalingam-na rendavathu talking, Thermal-la poyirundhu poneenganna.
Speaker 0
168.95s
Appo appadiye thaan poga.
Speaker 1
169.95s
Ippadi aaru-kku mela check pannunga.
Speaker 0
171.59s
Nerae poga.
Speaker 0
174.05s
First oru first oru left cut aagum, adhu cut aagum illainga, adhu pakkame oru pandhu right cut aagum.
Speaker 0
181.93s
Aa konjam oru method ithu paarunga sir rendu otti vidunga okay sir naan ithu
Speaker 1
185.41s
Okay sir, naan idhu irubathi aaru mela check pannittu ungalukku naan update panniduren innaikku eveningkulla okayngala.
Speaker 0
189.41s
Okkaalaa?
Speaker 1
190.05s
Okay sir thank you thank you so much.
Speaker 0
190.41s
Okay sir thank you.
Speaker 0
192.19s
Neenga sollunga adhai konjam explain panneenganna ungalukku correct-aa irukkum adhu. Vithiyaasam vandhu paatheenganna avanga illa neenga avangalukku explain pannunga.
Speaker 1
195.45s
Enna sir?
Speaker 1
198.75s
Aamaa sir, okay sir, okay okay sure.
Speaker 0
200.05s
Aama nee explain pannunga mattum dhaan correct-aa irukkum, yenna actually paatheenganna idhu idhu ennoda okay ennoda oru issue mattum kidaiyaadhu, but aanaa nammala enna maadhiri niraiya per irukkaanga illaiya avangala maadhiri sandharpa soozhnilai-nnu onnu irukkum.
Speaker 1
210.39s
Avangalukku
Speaker 1
212.95s
Mm.
Speaker 0
213.15s
LGC irukkum edhunna irukkum adhai neenga vandhu convey pannunga andha message vandhu convey panradhe illainga.
Speaker 1
218.71s
Sir illa sir, actually anga oru sila bookings-laam edukkuradhunaala avanga vandhuttu ippo full-aa book aayiduchu sir, adhanaladhaan illanna ungalukku kandippaa kidaichirukkum slot.
Speaker 1
229.77s
Six seven zero naan.
Speaker 1
233.23s
Hello.
Speaker 1
242.21s
Six three six seven zero one. Hello sir.
Speaker 0
244.95s
Aa sollunga.
Speaker 1
246.39s
Aa sorry sir, hold-la poyiduchu call, naan kandippa check panren sir, irubathi aaru-kku mela kandippa check panren.
Speaker 0
248.57s
O
Speaker 1
251.51s
Check pannittu naan ungalukku update panren okayngala.
Speaker 0
251.55s
Aa check panni
Speaker 0
254.41s
Kaanikku mandaathu?
Speaker 1
255.55s
Sure sir, thank you so much.