A
Call Intelligence
Ramesh Kumar with Sri Lakshmi — Feb 16, 2026 12:54
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
5:15 (315s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
482 / 418
Rep Longest Monologue
15s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Fasting Constraint
10 o'clock-naa maathiri avvalavu varaikkum naan saappidaama irundhuvom... 8 o'clock varaikkum... wait panna mudiyaadhu ennaala.
|
logistics | Customer | Yes | alternative choice / callback | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Scheduling a technician visit for fasting blood work. |
Key Moments
400:30
Identity Confirmation
Customer confirms name as Ramesh Kumar, establishing the lead's identity.
03:14
Fasting Objection
Customer explains he cannot wait until 10 AM to eat, which is the primary barrier to booking.
03:47
Competitor Mention
Customer suggests going to Thyrocare himself, indicating he is solution-aware but timing-sensitive.
05:09
Callback Agreement
Agent ends the call with a promise to find a 6 AM/7 AM slot, keeping the lead alive.
Discovery Questions
6
Q1
Ungaloda full name sir?
Q2
Sir unga pincode solla mudiyuma?
Q3
Unga height ennannu therinjukkalaama?
Q4
Unga age?
Q5
Unga date of birth?
Q6
Unga weight enna sir?
Trust Signals
3
Sharing full home address
Sharing personal Gmail ID
Sharing DOB and physical metrics
Resistance Signals
2
Refusal of 8 AM/10 AM slots
Suggestion to go to a competitor (Thyrocare) instead
Confusion Signals
2
Email dictation confusion
Address clarification
Topics Discussed
Booking Slot
Personal Details (Age, Height, Weight, DOB)
Address and Pincode
Fasting Requirements
Technician Visit Logistics
Thyrocare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Provides name and pincode readily. |
| Data Collection | 2 | neutral | Provides height, weight, and DOB. |
| Scheduling | 3 | negative | Becomes annoyed with the 10 AM and 8 AM slots because he cannot fast that long. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
1.63s
Hello.
Speaker 0
3.61s
Hello
Speaker 1
4.75s
Good afternoon sollunga.
Speaker 0
5.61s
Good afternoon sir, sir naan Lakshmi pesuren Ayyo Wellness-la irundhu, I was trying to reach you a couple of times.
Speaker 1
9.59s
I will reach you couple of times. Ae ma'am tomorrow morning ma'am.
Speaker 0
14.03s
Naalaiku morning book pannidalaama sir slot ungalukku?
Speaker 1
16.43s
Ya.
Speaker 0
17.73s
Okay sir slot mattum check pannikkiren, adhukku munnadi ungaloda details ellam konjam venum, so adhu irundhadhan ennala book panna mudiyum, sir ungaloda details mattum konjam share panna mudiyuma? Ungaloda full name sir.
Speaker 1
23.53s
Mm
Speaker 1
30.45s
Ramesh Kumar.
Speaker 0
32.53s
Ore nimisham sir, I will just make a note of all these.
Speaker 1
36.43s
Kallodu venumo?
Speaker 1
38.43s
Ippo onnu pottu aduthu kuduthuralama?
Speaker 0
40.13s
Aa
Speaker 1
44.19s
Ethirunumo naan avan kodalaam.
Speaker 1
47.07s
Aanaa date enna maathiri thanni thaan pannanum.
Speaker 0
49.93s
Sir unga pincode solla mudiyuma?
Speaker 1
52.11s
Six three six seven zero one.
Speaker 0
53.43s
Six three six.
Speaker 1
55.61s
Seven zero one.
Speaker 0
56.91s
Seven zero one.
Speaker 1
58.27s
Aamaa.
Speaker 0
58.37s
Okay sir oru nimisham check pannikkiren sir slot irukkaannaa.
Speaker 1
61.45s
Aa
Speaker 1
65.27s
Aa.
Speaker 1
67.35s
Idhaan idhaan double irukka.
Speaker 0
68.65s
Sari, unga height ennannu therinjukkalaama?
Speaker 1
70.69s
One seventy three centimeter.
Speaker 0
73.09s
Okay sir unga age.
Speaker 1
75.45s
36.
Speaker 0
77.85s
Thirty six.
Speaker 1
77.87s
Thirty six.
Speaker 1
78.73s
Okay.
Speaker 0
79.03s
Okay sir unga date of birth?
Speaker 1
81.53s
Ippadi aaru aindhu onbadhu onbadhu ettu.
Speaker 0
84.49s
One second sir irandu aaru.
Speaker 1
87.99s
Five
Speaker 0
88.25s
Bye.
Speaker 0
89.03s
Ya.
Speaker 1
89.29s
1989
Speaker 0
91.41s
Ek maathiri.
Speaker 0
95.03s
Sir pathu o'clock book pannikkalaama naalaiku kaalaiyila?
Speaker 1
98.01s
Ya of course.
Speaker 0
99.07s
Okay sir, pathu o'clock book pannikkiren, unga weight enna sir?
Speaker 1
102.99s
Kamudi rendu.
Speaker 0
104.73s
Seventy two and unga Gmail ID kodukka mudiyuma?
Speaker 1
109.05s
Ramesh Kumar dot.
Speaker 0
110.27s
R A M E S H K U N A R.
Speaker 1
112.87s
Ya ya ya
Speaker 0
115.83s
dot
Speaker 1
116.99s
S.
Speaker 0
118.13s
Sir
Speaker 1
119.11s
S E R.
Speaker 0
121.21s
Ee.
Speaker 1
122.81s
No no yes.
Speaker 0
124.55s
es e aar.
Speaker 1
125.75s
Aamaam.
Speaker 1
127.79s
Adhime nadathu.
Speaker 0
129.73s
Okay Ramesh Kumar dot F A R at the rate of Gmail dot com correct-aa?
Speaker 1
134.27s
Ya.
Speaker 0
135.81s
Okay sir, ungaloda address kudukkureengala?
Speaker 1
139.03s
Kooda?
Speaker 0
140.03s
Full address.
Speaker 1
142.01s
Aa.
Speaker 1
143.71s
Mm.
Speaker 0
144.37s
Sir address sollunga Sir.
Speaker 1
146.25s
Aa salaamu alaikum.
Speaker 1
148.47s
47/49
Speaker 0
150.17s
Ippadi ezhupathi baar naangu.
Speaker 1
152.05s
Aa KV.
Speaker 0
153.99s
KV.
Speaker 1
155.27s
Rathinam Street.
Speaker 0
156.61s
R E T H N A M Rathinam Street.
Speaker 1
160.71s
Ya then Kamakshi Amman Street.
Speaker 0
165.77s
Pamarchi Raman Street.
Speaker 1
166.97s
Aa company-la
Speaker 1
169.09s
Dharmapuri.
Speaker 0
170.59s
Dharmapuri okay sir, pin code vandhu aaru moonu aaru ezhu ondru correct-aa? Ore nimisham sir, naan confirm panniduren slot mattum.
Speaker 1
171.93s
Saa
Speaker 1
173.43s
636701 correctaa?
Speaker 1
177.41s
Slot mattum. Okay Ma'am.
Speaker 1
181.31s
Mm
Speaker 1
183.37s
Appa adhu poy naanga adhu billaiye namma poganumnaa pickle aayidurom.
Speaker 1
188.51s
Okay sir naalaiku technician vandhuttu oru pathu o'clock unga place-ku reach aayidum.
Speaker 0
189.51s
Okay sir naalaiku technician vandhuttu oru pathu o'clock unga place-ku reach aayiduvanga blood sample collect pandradhukku sir.
Speaker 1
194.61s
Aa naan actually paatheenganna left hand-la oru aaru o clock eduthathaan correct-aa irundhuvom, enno o clock-naa maathiri avvalavu varaikkum naan saappidaama irundhuvom.
Speaker 0
201.49s
Original saappidamaa idhu food saappiduradhukku munnaadi nammalukku edukkanum sir before food.
Speaker 1
207.53s
Sari okay, nee pathu mani varaikkum eppadi saappidaama iruppa?
Speaker 0
211.21s
Actually slot appadhan available-aa irukku, sari next day paakkuren sir, early morning irukkaannu paakkuren.
Speaker 1
215.89s
Appadi innum paarunga date change pannunga oru ezhu o clock ezhu o clock aaru o clock kelunga.
Speaker 0
217.95s
Oru minute oru minute.
Speaker 0
222.03s
Ok sir ore nimisham.
Speaker 1
223.27s
Illa naane poi koodi kuduthuttu vandhuren paperla.
Speaker 0
227.03s
Aa Thyrocarela neengale poy koduthudureengala?
Speaker 1
229.23s
Aama naan kuduthuren onnum problem illa.
Speaker 0
229.85s
Naan check panniduren sir ore nimisham.
Speaker 1
232.33s
Mm.
Speaker 1
237.63s
Naama kooda neram therinju kodukkalaam, yaarukku solli kaaviriyaa irukkattum, kettiyaa irukkattum, namma.
Speaker 1
247.95s
Aa aa aa.
Speaker 1
250.69s
Aa, daadaa.
Speaker 1
254.89s
Ippa enna avanga thaan pesidalaam, kaalaiyil konjam nethu oru phone pannalaam.
Speaker 0
259.15s
Sir padhinettam thethi slot irukku ettu manikku adhu book pannidalaama?
Speaker 1
261.47s
Athu book pannidalaama? Enakku onnum puriyala. Ettu mani endradhu kooda neenga solradhu romba difficult. Naan enna solluvennu vachukkonga, avanga situation-la ketta kooda naane naan avanga vara thevaiyilla. Naan solradhu avanga appointment kekkadheenga. Ennoda appointment naan kuduthuren. Naane unga spot-la ippa kuduthuren.
Speaker 0
268.73s
Fix out-la ketta kooda
Speaker 0
277.37s
Aa sir adhu panna mudiyumaannu theriyala oru nimidam.
Speaker 1
280.35s
Adhu keezhunga mudhalla, yenna 8 o'clock varaikkum oru vishayam vandhu naan oru saappidaamaiyum oru vishayathukku wait panna mudiyaadhu ennaala.
Speaker 1
290.73s
Adhukkagathaan idhuvaraikkum ivvalavu naal thalli pottu ponadhu enna?
Speaker 1
294.53s
Timings panchavadhi master.
Speaker 1
298.51s
Adhu mattum kettunga, six oaks irukkaan thaalai okay, indha seven oaks irukkaan thaalai okay.
Speaker 0
303.47s
Okay sir naan adhu mattum ungalukku confirm panniduren sir oru rendu minute.
Speaker 1
306.19s
Aama, but aana enakku before ezhu o'clock kulla kudunga.
Speaker 0
309.35s
Okay sir okay sir naan adhu oru vaatti confirm panni ungalukku call panren sir ippo.
Speaker 1
311.15s
Confirm panniyavanga.
Speaker 1
313.73s
Right okay thank you.
Speaker 0
314.35s
Okay sir thank you.