A
Customer None
Phone +918939944486
Rep Sri Lakshmi
Team Partnerships
Date 2026-02-13 16:34
Duration 11:04
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time11.1 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 19.47%
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness None
Brand Sentiment Neutral/Curious
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique trial_close
Call Ending natural_end

Call Structure

Duration 11:04 (665s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 148
Rep Words / Customer Words 1242 / 318
Rep Longest Monologue 30s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Business Model

Objections

2
Objection Category Raised By Handled Technique Quality
Is this an MLM?
Okay idhu vandhu MLM maadhiriyaa Ma'am?
business model Customer Yes direct denial + re-framing Good
Do I have to bring patients? I am not a doctor.
Naan enna kekkurenna ippo naan vandhu poyittu patient kitta poy neenga test pannunga andha maadhiri sonnom appadinna Doctoraannu keppaanga correctaa?
role clarity Customer Yes re-framing as preventive health Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
dexa scan Rep Mentioned Interested Explaining body fat and muscle distribution analysis.
aiwo 181 blood test Rep 15300.00 Neutral Standard diagnostic package.
epigenetic test Rep -- Interested Determining organ age and lifestyle reversal.

Key Moments

4
02:52
MLM Query
Critical hurdle; if not handled well, the prospect would have disengaged.
06:14
Epigenetic Test Explanation
Shifted the conversation from 'selling tests' to 'understanding life longevity'.
08:18
Baker Rapport
Solidified trust between the two speakers, moving from agent-client to peer-to-peer.
09:07
Free DEXA Offer
The primary hook to get the prospect to visit the physical location.

Discovery Questions

3
Q1 IU Wellness kelvippattirukkeengala?
Q2 Neenga endha groupla eppadi potturundheenga?
Q3 Neenga ITlayum irukkeenga ingayum irukkeengaanna eppadi rendu idathula work pannuveenga?

Trust Signals

3
Sharing personal occupation (Baker)
Asking clarifying questions about the business model
Agreeing to receive details on WhatsApp

Enthusiasm Signals

2
Reaction to 'Free DEXA scan'
Interest in 'Organ Age' concept

Resistance Signals

2
Questioning if it is an MLM (Multi-Level Marketing) scheme
Concern about being asked to 'bring patients' like a doctor

Confusion Signals

1
Confusion over Rep's dual roles (IT vs IO Wellness)

Topics Discussed

Preventive Healthcare DEXA Scan Epigenetic Testing Partnership Commission Home Baking Sivasankaran/Airtel MRC Nagar Center

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying why the call was made.
Discovery 2 neutral Asking about MLM and business model.
Pitch 3 neutral Listening to technical details of scans.
Closing 4 positive Agrees to review details and potentially visit.

Call Transcript

Click to expand
Source File +918939944486 13-2-2026, 4-34-30pm.mp3
Transcript +918939944486_13-2-2026,_4-34-30pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20122