A
Call Intelligence
Vaseem with Sri Lakshmi — Feb 13, 2026 12:55
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Benefit-driven (Free slot booking)
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:54 (55s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
112 / 98
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
2
Handling Rate
66%
Dominant Category
Timing
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling
I'll be back to Chennai probably by next week.
|
time | Customer | Yes | acknowledge and pivot | Good |
|
Family availability
I want my brother and my dad availability.
|
authority | Customer | No | none | Average |
|
Busy at the moment (Prayer)
right now I'm I'm going to pray here, so let me come back
|
time | Customer | Yes | respectful exit | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | Mentioned | Skeptical | Attempting to book a free slot for the customer and his family. |
Key Moments
300:12
Customer confirms identity and awareness
Validates the lead is warm and remembers the brand.
00:32
Mention of brother and father
Indicates a larger potential deal size (family package).
00:47
Customer mentions going to pray
Hard stop for the conversation; requires immediate respectful termination.
Trust Signals
2
Recognition of previous messages
Sharing personal context (travel/prayer)
Enthusiasm Signals
1
Repeated 'okay' and 'sure' indicating agreement to the follow-up
Resistance Signals
2
Time-based deferral
Need for family consultation
Confusion Signals
1
Initial 'from where?'
Topics Discussed
Travel plans
Chennai return date
Family health/availability
Free slot booking
Prayer/Religious commitment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initially confused about the source but quickly remembers. |
| Middle | 2 | neutral | Explaining travel and prayer commitments. |
| Closing | 3 | positive | Politely ends the call with a promise to reconnect. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello.
Speaker 1
1.87s
Hello.
Speaker 0
2.45s
he hi mr. vaseem. dis is lakshmi from i o wellness.
Speaker 1
5.83s
from where?
Speaker 0
6.59s
Are you wellness? I had messaged you with all the details. You are now successful.
Speaker 1
10.95s
Oh yeah yeah.
Speaker 1
12.13s
Oh ya ya okay okay okay. See I'll be I'll be back to Chennai probably by next week. I'll let you know once I'm back.
Speaker 0
17.81s
Let me know once I'm back.
Speaker 0
19.25s
Yes. Then about this, the call is with regards to the details here. So basically we want your details to at least you know, book this free. I'll I'll
Speaker 1
19.39s
then alla
Speaker 1
28.01s
I'll I'll I'll I'll just share you all the little the thing with my main concern is, you know,
Speaker 1
32.71s
I want my brother and my dad availability. So you all traveling as of now. Next week hopefully we will be back.
Speaker 0
36.53s
Next week hopefully we'll be back. No problem. Just give me all the details alone as of now so that I'll just freeze the slot and keep so that next week when I get to get in touch with you again, I'll be able to get the date and I'll book it accordingly. Sure.
Speaker 1
39.89s
of so that I will just read it.
Speaker 1
45.61s
I'll be able to
Speaker 1
47.87s
Sure, sure, sure. See, right now I'm I'm going to pray here, so let me come back, then I'll do it for you.
Speaker 0
48.79s
Yeah.
Speaker 0
51.33s
Let me come back.
Speaker 0
52.23s
Sure, sure, please. Yeah. Thank you so much. Have a good day.
Speaker 1
54.07s
Yeah, thanks.