A
Call Intelligence
Vipin (Pappan) with Sri Lakshmi — Feb 16, 2026 12:26
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
referral_based
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Value-based partnership
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
9:04 (545s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
842 / 615
Rep Longest Monologue
30s
Customer Longest Monologue
35s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Relationship Risk
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Relationship Risk
idhu ennoda relationship with clients vandhu adi vaangidum, periya clients kitta naan idhai eduthuttu pona.
|
trust/relationship | Customer | Yes | pivot to retail | Good |
|
Domain Mismatch
idhu naan vandhu panra domain-e vera portfolio management pannumbodhu idha vandhu namma oru service-aa namma kodukka mudiyaadhu
|
product_fit | Customer | Yes | agreement & alternative | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Flagship diagnostic test analyzing 181 biomarkers. |
| epigenetic test | Customer | -- | Neutral | Test to determine biological/organ age vs chronological age. |
| leela palace stay programs | Customer | -- | Neutral | 2, 5, and 7-day wellness programs with stay. |
Key Moments
301:28
Insurance Clarification
Crucial pivot where agent clarifies they are not selling insurance but preventive care.
05:19
The 'Ajith Kumar' Mention
Customer establishes his high-tier status, changing the dynamic of the call to one of high-stakes relationship management.
08:19
Agreement to Brochure
The customer moves from a hard 'no' for HNIs to a 'maybe' for retail clients.
Discovery Questions
3
Q1
Are you comfortable with Tamil or English?
Q2
I hope you are aware of Mr. Deep?
Q3
Is this the right time to talk?
Trust Signals
2
Mentions high-profile clients like Ajith Kumar
Openly discusses his business model and constraints
Enthusiasm Signals
1
Asks for a brochure/one-pager
Resistance Signals
2
Explicitly states he cannot pitch this to HNIs
Worries about 'relationship adi vaangidum' (relationship getting hit)
Confusion Signals
1
Initially asks if it is health insurance
Topics Discussed
Partnership Model
Commission Structure (20-30%)
IU 181 Biomarker Test
Epigenetic Testing
HNI Client Management
Portfolio Management vs Wellness Services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Welcoming due to the referral. |
| Pitch | 2 | neutral | Asks clarifying questions about insurance vs preventive care. |
| Objection | 3 | neutral | Worried about damaging high-stakes client relationships. |
| Closing | 4 | neutral | Agrees to look at the brochure for retail clients. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello, hello.
Speaker 1
0.87s
Hello
Speaker 1
2.29s
Hey hi I am speaking to Mr. Pappan.
Speaker 0
4.83s
S.
Speaker 1
5.31s
Hi Mr. Vipin, this is Lakshmi, I am calling from IU Wellness. I got your number from Mr. Deep and uh I hope you are aware of him.
Speaker 0
13.87s
Lipan ya ya ya yes.
Speaker 1
15.99s
Aa ya so is this the right time to talk to you for two minutes sir?
Speaker 0
19.13s
Ya too much you can speak ya.
Speaker 1
20.53s
Yes sir, so basically I am calling from IU partnership team, so from IU wellness, so sir idhu are you comfortable with Tamil English?
Speaker 0
29.43s
Tamil Tamil Tamil-la pesumbo. Okay Sir Okay Sir.
Speaker 1
30.57s
Okay sir, okay sir, so ippa Ayu Wellness-la vandhuttu niraiya premium long visit and preventive health care destination sir idhu. So we have got different packages with us, like premium packages-nu dhaan vachirukkom. So inga naanga enna pandrom partnership team-la appadinnu paatheenganna partners onboard pandrom sir. So for example ippa neenga vandhuttu oru partner-aa inga join panneenganna what is your benefit appadinna nammakitta niraiya packages irukku illaiya? So Ayu Health, Ayu Healthification, Ayu Live Long appadinnu niraiya package irukku. Neenga HL.
Speaker 1
60.57s
Client handle panreenga correct-aa adhukku appadi illaiyaala so ungalukku client moolama neenga vandhuttu inga onboard panneenga ungalai appadinna ungalukku oru basic commission ungalukku vandhu commission model work out pannirukkom sir.
Speaker 0
37.93s
Okay.
Speaker 0
63.85s
Aamaa
Speaker 1
73.11s
So adhai pathi pesurathukku thaan sir enakku call. So idhu
Speaker 0
76.65s
Ithu I mean ithu regarding what what you are doing in general basically.
Speaker 1
79.73s
Basically IU Health is India's premier long-term and preventive healthcare destination ok-ngala? So in this.
Speaker 0
86.31s
Health insurance-aa?
Speaker 1
88.07s
Ithu health insurance kidaiyaathu sir, so basic preventive health care. So inga paatheenganna Ayu Health appadinnu solli onnu irukku, athula vandhu one to one test irukku. Ippa namma basically nammaloda udambu endha status-la irukku appadinna oru scan edutho preventive care maathiri. Yes yes preventive care maathiri. So ithula vandhuttu oru scan edutho illa namma vandhu chest edutho namma vandhu kandupidippom, like thyroid level eppadi irukku, gut eppadi irukku, nammaludaiya pancreas eppadi irukku, liver eppadi irukkunnu onnu onnaa namma eduththu kandupidippom correct-ungala? So indha chest our flagship offers vandhuttu.
Speaker 1
118.07s
IU 181 test appadinu onnu irukku. Which analyzes 181 biomarks. Andha 181 test-la vandhu 181 biomarks ungalukku cover aayidum. Which starts from gut, thyroid, athukapuramaa vitamins, pancreas, metabolic markers andha maathiri niraiya irukku sir. Intha 181 markers ungalukku vandhu cover aayidum ithula puriyuthungalaa? So ithu vandhuttu unga client kitta neenga vandhuttu ithu refer panni avanga vandhuttu aamaa ithu naan eduthukkiren appadinu. Ide neenga vandhu health care appadinnaakka two day, five day, seven day program irukku. So avanga vandhuttu
Speaker 1
148.07s
heela palace-la stay panni ayo wellness center-la avanga andha health care package complete pannikkalaam. idhe ayo-la vandhu onnoottru illaama moondru aaru irukku. epigenetic test appadinnu onnu irukku. epigenetic test-naakka unga age ippa for example ippa nammaloda age vandhu muppathu vachukkongalen. so aana ulla irukkira organs vandhuttu namma lifestyle-naalayum namma saappidura food-naalayume romba you know spoil aayirukkum correct-ungala? so organ-oda age enna correct-aana age enna appadindradhu namakku ippa varaikkum theriyaadhu. until and unless you take it.
Speaker 1
178.07s
right? so idhu vandhu oru preventive health care maadhiri. down the line neenga vandhuttu eppadi iruppeenga appadindradhu idha vachu therinjirum. so indha epigenic test-la ungaloda organ-oda health ennannu theriyumbodhu neenga idha reverse pandradhukkum ungalukku inga vandhu consultations, doctors, availability, therapist ellarume irukkaanga. so indha organs-a vandhu seer pandradhukkaaga neenga vandhuttu ippo muppathu age-la irukkira unga vayasu vandhu muppathu age unga organs irukku appadinna adha namma vandhuttu at least try to come muppathu aindhu muppathu andha maadhiri namma decrease panni.
Speaker 1
208.07s
Correctaana idhukku neenga kondu vachukkalaam.
Speaker 0
100.25s
Preventive care maadhiri.
Speaker 0
103.91s
Idhil vandhuttu oru
Speaker 0
108.71s
Mm mm mm.
Speaker 0
115.27s
Mm mm.
Speaker 0
127.75s
Mm
Speaker 0
131.59s
Mm mm
Speaker 0
137.05s
Om
Speaker 0
163.89s
Mm.
Speaker 0
172.39s
Mm
Speaker 1
210.03s
In fact idhu vandhu Earth-la owner Mr. Sivashankaran avaroda speech-e niraiya irukkum sir. Neenga summa IO Wellness appadinnu sollittu irandu aayirathu irandu aayirathu period-aaga influence meet-nu YouTube-la pottu paatheenganna avare niraiya idha pathi pesi irupparu. Avaroda metabolic age enna appadindradha ava nalla reverse panni avaru over the time idhula irundhadhunala avarukku nallave theriyudhu. Okay-ngala? So indha maadhiri niraiya packages idhula irukku. Idhe illama irandu days, aivu days, ezhuvan days health program-laam eduthukkittaanga. HNI client solren.
Speaker 0
210.63s
Mm
Speaker 0
221.45s
Avaroda
Speaker 0
228.79s
So indha maadhiri niraiya.
Speaker 1
236.51s
So avanga eduthirukkaanganna avanga aindhu days-um Leela Palace-laye stay kodukkiradhu food-la irundhu ellame ivanga take care pannippaanga.
Speaker 0
237.01s
Mm
Speaker 1
243.77s
Okengala, so idhoda package paatheenganaakka nammalukku vandhuttu product base-um service base-um rendu irukku sir. Ivangakitta product-um irukku, supplements-um nammakitta vachirukkom. So supplements irundhaalum okay illa service-aa eduthukkittaalum okay. So service paatheenganaakka oru lakh-la irundhu pathu lakh neenga vandhuttu unga clients-ku refer panni neenga eduthuttu vareenga, onboard panreenga, avanga closed aayittaanga appadinna ungalukku oru irubathi percent varaikkum idhu irukku. Adhe neenga more than irubathi lakhs idhu pannitteenga appadinnu sonnaal thaan adhu discuss pannanum. Irundhaayirathi irubathi lakhs kitta neenga pannanum.
Speaker 1
273.77s
Ippodhaikku namma thirty percent varaikkum ippodhaikku namma margin work vachirukkom sir. So ungalukku vandhuttu thirty percent varaikkum commission kodukkuradhukku inga vandhuttu namma rates fix pannirukkom. Idhe neenga fifty lakhs mela neenga vandhuttu idhu panreenga appadinna adhai namma discuss panni kooda namma pannalaam sir.
Speaker 1
288.17s
So basically neenga inga vandhu partner-aa onboard aaveenga nammakitta, so ungalukku idhukku thagundha maadhiri visiting card-la irundhu ellame ungalukku koduthuruvom. So neenga vandhu unga clients kitta idha pitch panni avanga idha eduthukkirennu sollittanganna namma adhula irundhu eduthuttu poyiduvom. So avangalukku ennenna pannanum appadindradha namma ella ketti koduthuruvom, like Discovery Call-laye full-aa complete panniduvom. Avanga nootru aindhu onbadhu test mattum eduthukkittaanga appadinna adhukkappuram anga irundhu upskill pandradhu enga velai.
Speaker 1
312.87s
So idhu naanga pannittom appadinna ungalukku closure onnu nadandhuruchu appadinna ungalukku adhukku commission kidaichirum.
Speaker 0
319.79s
Okay idhu see idhula irukka complexity ennanna see these people vandhu romba HNI's I mean ultra HNI clients.
Speaker 1
322.65s
Mm
Speaker 1
326.49s
Correct.
Speaker 0
326.83s
So ivangakitta naan appointment kidaikkiradhu engalukku vandhu rendu months or moonu months once.
Speaker 1
331.65s
Mm.
Speaker 0
331.85s
So appo vandhu enga business-la dhaan naangal first paarppom, so vandhu say for example we handle Ajith Kumara-ye naangal we are handling, so avarkitta ellaam namma poyittu idha pathi discuss panna because he is a very big client.
Speaker 1
340.33s
Avarukku.
Speaker 0
344.63s
Adhu maadhiri we have pathu padhinaindhu clients I mean so idhu namma vera edhaavadhu pannalaamna retail-la yaaraavadhu enakku kettaanganna naan refer pannalaam so retail-aa enakku oru clients varaanganna avangakitta naan refer panna idhu enakku periya problem aagum.
Speaker 1
344.71s
Adhu maathiri.
Speaker 0
356.77s
Because idhu ennoda relationship with clients vandhu adi vaangidum, periya clients kitta naan idhai eduthuttu pona.
Speaker 0
361.39s
Because we are handling only portfolio management thaan panrom. So idhu vandhu out of the box complete-aa idhu.
Speaker 0
367.53s
Vera oru stream of things, so idha naan vandhu avanga kitta eduthuttu ponenna, idha fix panna fix illa, like generally conversation-aa eduthuttu poyittunale client ketka aarambichiruvaanga, sir neenga idhu namma ivvalavu varusham namma idhu pannale appadinnu travel pannale-nu ketturuvaanga.
Speaker 1
369.37s
Sari
Speaker 1
379.43s
Okay okay.
Speaker 0
379.71s
Adhu kettanganna ennoda relationship adivu vaangiruvanga.
Speaker 1
382.81s
Mm hmm.
Speaker 0
383.37s
So vandhu that is the main thing, HNI kitta idhu possibility-ye kidaiyadhu, because idhudhaan naan vandhu full time-aa panrenna I can take it up, but idhu naan vandhu panra domain-e vera portfolio management pannumbodhu idha vandhu namma oru service-aa namma kodukka mudiyaadhu, there is a practical difficulty naan solliduren.
Speaker 1
390.51s
But idhu
Speaker 0
400.49s
Idhu neenga hopes enkitta vachukkaadheenga, but still naan retail-aa enakku yaarunaaga kettaanga appadinna indha aindhu ettu ondru test neenga sonnadhu I can suggest because retail-aavum engakitta vandhu.
Speaker 1
400.73s
Idhu neenga home
Speaker 0
410.01s
Thirty forty lakhs portfolio vachirukka clients-um irukkaanga, okay, so avanga yaaraavadhu kettaanganna I can suggest because idhu HNI-s kitta eduthuttu poyitta idhu ennoda relationship-ku adi vaangidum in general, adhu ennoda business-aiyum adi vaangidum plus company-oda idhulaiyum revenue-layum because.
Speaker 1
412.93s
So avanga
Speaker 0
424.81s
They they have around irandu nootru crores kitta vandhu fund vachirukkaanga engakitta, so avvalavu AVM vachirukka oru clients-ku ellaam namma vandhu.
Speaker 1
429.17s
Okay.
Speaker 0
432.71s
Idhu eduthuttu poga mudiyaadhu, suddenly eduthuttu poga mudiyaadhu. If at all avangala kettanganna, namma like indha maadhiri kandippaa refer pannalaam appadinnu kettaa appadi refer pannalaam. Nammala eduthuttu poy oru pitching-aa kuduthuttomna adhu.
Speaker 1
437.15s
Refer pannanum appadinnu settaal.
Speaker 1
440.39s
Mm.
Speaker 0
444.29s
I mean in general nalla irukkaadhu avangakitta because avanga vandhu appointment-e oru muppadhu minutes irubadhu minutes dhaan tharuvaanga.
Speaker 1
446.47s
Because avanga vandhu
Speaker 1
450.47s
Okay okay okay, so it's very difficult.
Speaker 0
451.01s
So it's very difficult like HNI-s kitta eduthuttu porathu romba difficult in the space of finance sector-la.
Speaker 1
457.15s
Ithu namma full time.
Speaker 0
457.33s
Idhu naan full time-aa panni re-generation panni panromna then that is totally different story yenna idhudhaan ennoda primary job-na.
Speaker 0
464.27s
Idhu naan ennoda irandavadhu i mean retail-aa yaaraavadhu ketta, because retail clients enakku ponaalum prachannai kidaiyaadhu, ithu all relationship, but aanaa ennoda HNI clients relationship poyiduchunnaa business-e adhigaanga, so that is the problem, neenga enna pannunga enakku idhukku oru brochure onnu anuppunga, brochure or something i mean or one pager or whatever it is.
Speaker 0
481.35s
Idhu ennandhadhu enakku adhai anuppitteenganna I can get back yaaravadhu enakku kettaanganna sure-aa.
Speaker 0
488.85s
Hello, kekkudhaa?
Speaker 0
491.89s
Hello.
Speaker 1
492.03s
Hello sir kekkudhungala
Speaker 0
493.43s
Ya ya ya enakku adhu brochure or something vandhu enakku WhatsApp panneenganna naan retail-aa enakku yaaraavadhu kettaalum naan sure-aa refer pannuren kandippaa.
Speaker 1
493.99s
Aa
Speaker 1
495.27s
Sure sure.
Speaker 1
499.49s
Kandippa sir sir idhu vandhuttu actually neenga refer panreenga that is more than happy but HNI-kku poga mudiyaadhu appadindradhu enakku puriyudhu. But idhu neenga retail people kitta kondu poradhukkum naan partnership-nu oru agreement form onnu vachirukkom sir. Neenga naan collaterals ellaame anuppuren ungalukku neenga adhai mudhalla check panni paarunga. Adhukkappuramaa neenga andha agreement onnu sign panna mudinjaadhaan nammalaala vandhuttu neenga pitch-in panna mudiyum. Ungalukku pitch-in pandradhukkume naan vandhuttu ella details-um ungalukku kodukkanum illaiya? Service details ellaame kodukkanum.
Speaker 0
500.81s
Capturing
Speaker 0
517.75s
Mm
Speaker 0
526.45s
Illa illa puriyudhu enakku adhu puriyudhu, but still general enakku generally adhu eppadi work out aagumdradha paakkuradhukku enakku oru write up maadhiri.
Speaker 1
533.15s
Ya ya I will send you all the details first you just see to it adhukku appuramaa naan agreement form anuppuren then we will sign it up together.
Speaker 0
537.29s
Aa
Speaker 0
540.03s
Okay sir ya nice talking to you thank you.
Speaker 1
541.07s
Ya ya okay sir ya nice talking to you thank you so much.
Speaker 0
544.39s
Ya.