A
Call Intelligence
Ganapathy with Sri Lakshmi — Feb 13, 2026 12:48
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
17% into call
Pitch Approach
Value-based (Partnership/Commission)
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
0:46 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
108 / 24
Rep Longest Monologue
25s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.8s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Positive | Earning commission by bringing in clients for preventive healthcare. |
| preventive health care & longevity solutions | Rep | -- | Neutral | The core service offering of the company. |
Key Moments
300:08
Reference to previous request
Establishes legitimacy and reason for the call.
00:28
Mention of commission and longevity solutions
Core value proposition for the partnership.
00:43
Agreement on 4 PM callback
Successful outcome for a follow-up call; maintains lead momentum.
Trust Signals
2
Acknowledging previous request for details
Setting a specific time for follow-up
Topics Discussed
Partnership
Commission
Preventive Health Care
Longevity Solutions
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgment of the call. |
| Pitch | 2 | neutral | Listening to the partnership details. |
| Closing | 3 | positive | Willingly provides a callback time. |
Call Transcript
Click to expand
Speaker 1
1.31s
Hello.
Speaker 0
2.07s
Hello Ganapathy sir, good afternoon sir, naan U Wellness-la irundhu pesuren Lakshmi.
Speaker 1
7.27s
Aa haa
Speaker 0
8.09s
Aa sir naama pesiyirundhom illaiya munnaadi indha partnershipkaaga neengal kooda detailslaam anuppa solliyirundheenga.
Speaker 1
11.97s
Detailslaam anuppa sollirundhu.
Speaker 0
13.67s
So ella details-um ungalukku anupichirukken sir paarunga. Anupichirukken. Ungalukku eadhavadhu doubt irundha kandippa call pannunga sir. Naan ungalukku explain panren. Because neenga ovvoru client kondu varachiyum ungalukku vandhuttu adhula commission kidaikkum. Plus idhu vandhuttu oru preventive health care longevity solutions-naala kandippa niraiya peru romba interested-aa iruppaanga sir. Neenga check panni paarunga. Ungalukku purinjadhunna okay illanaakka sollunga. Naan ungalukku oru discovery call maadhiri edukkuren sir.
Speaker 1
16.21s
Aa saringa aa saringa.
Speaker 1
21.27s
Mm.
Speaker 1
25.65s
Aa
Speaker 1
39.31s
Saringa Madam saringa okay paaththukkalaam. Okayngala okay Sir eppo call pannirunthu?
Speaker 0
40.25s
Okayngala okay sir eppo call pannattum sir ungalukku thiruppi.
Speaker 1
43.25s
Naalu manikku mela kooppidunga.
Speaker 0
44.49s
Aa saringa sir, okay sir, thank you.