A
Call Intelligence
None with Sri Lakshmi — Feb 19, 2026 16:22
Deal Lost
Cold
Call History
5 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Sri Lakshmi
Sri Lakshmi scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (15s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
14 / 13
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Agent apology
Agent identifies the call as a mistake, ending any potential for a sales interaction.
Confusion Signals
1
what happened sir?
Topics Discussed
Accidental dial apology
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'what happened sir?' |
| closing | 2 | neutral | Customer accepts apology with 'no problem'. |
Call Transcript
Click to expand
Speaker 1
0.99s
Hello.
Speaker 0
1.77s
Yeah?
Speaker 1
3.03s
Hello.
Speaker 0
3.67s
yes yes hello
Speaker 1
6.11s
oh sorry ma'am I have called you.
Speaker 0
9.01s
what happened sir?
Speaker 1
10.93s
By mistakely I have
Speaker 0
13.33s
oke sir no problem no problem.