A
Call Intelligence
Shivam with Sri Lakshmi — Feb 19, 2026 16:05
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Shivam. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Shivam.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Malayalam
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
88 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving
I am driving currently now.
|
time | Customer | Yes | agreement_and_reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Other | Reference to a form filled by the customer. |
Key Moments
200:26
Customer confusion regarding company name
Indicates low brand recall or multiple enquiries made by the customer.
00:37
Customer mentions driving
The primary reason for the call's termination; necessitates a reschedule.
Resistance Signals
2
confusion about brand name
immediate request to end call
Confusion Signals
3
What?
in which company ma'am?
aar yu wellness maam?
Topics Discussed
Partnership enquiry
Company identification
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Confirms identity but seems distracted. |
| identification | 2 | neutral | Asks 'in which company ma'am?' |
| closing | 3 | neutral | Politely requests a callback while driving. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello
Speaker 0
1.75s
he hi, i am speaking to mr shivam.
Speaker 1
4.61s
hello
Speaker 0
5.29s
haay em aar speaking to mr shivam?
Speaker 1
7.87s
clear?
Speaker 0
8.65s
Hi Mr. Shivam, this is Lakshmi, I'm calling from Ayur Wellness.
Speaker 1
12.53s
yes?
Speaker 0
13.19s
ya we had a call the other day with regards to the partnership that you had enquired about.
Speaker 1
20.89s
What?
Speaker 0
21.67s
so you had filled a form with regards to a partnership opportunity is it?
Speaker 1
26.25s
in which company ma'am?
Speaker 0
27.53s
ai o well-il ninnu.
Speaker 1
29.65s
I
Speaker 0
30.37s
ai o wellness.
Speaker 1
32.19s
aar yu wellness maam? kaan aai switch yu laitar?
Speaker 0
35.03s
When can I give you a call back?
Speaker 1
35.89s
I am driving currently now.
Speaker 0
37.67s
o is it okay? okay no problem. ai will call back maybe tomorrow.
Speaker 1
41.89s
oke oke of course.
Speaker 0
43.41s
ya thank you bye bye.