A
Call Intelligence
Shivamurthy with Sri Lakshmi — Feb 17, 2026 15:19
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Shivamurthy.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Shivamurthy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:52 (112s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
238 / 68
Rep Longest Monologue
48s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint / Busy
no, i am right now i am busy but tell me that about what thing it is.
|
time | Customer | Yes | acknowledge and schedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Business opportunity inquiry follow-up. |
Key Moments
300:27
Brand Clarification
Rep had to spell out 'A-I-W-O' as the customer did not recognize the brand name phonetically.
00:41
Time Objection
Customer signals they are busy, forcing the rep to condense the value proposition.
01:47
Callback Agreement
Customer provides a specific window (5-6 PM), indicating genuine interest despite being busy.
Resistance Signals
2
i am right now i am busy
ma'am right now I I call you later
Confusion Signals
2
vaat? for vaat?
ai kaant lesan kerfuli
Topics Discussed
Longevity
Health Optimization
Internal vs External Body Care
Partnership Opportunity
Preventive Healthcare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer did not initially recognize the brand name 'IO Wellness'. |
| Pitch | 2 | neutral | Customer repeatedly stated they were busy. |
| Closing | 3 | neutral | Agreed to a specific callback time. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
1.01s
he hi, i am speaking to mr shivam.
Speaker 1
3.35s
Yes.
Speaker 0
3.97s
aayi mister shivamurthy. this is lakshmi. aayi am calling from ayyo wellness.
Speaker 1
7.85s
Yes.
Speaker 0
8.75s
Yeah. So I believe you are aware of it like I got an inquiry from your end.
Speaker 1
15.71s
vaat? for vaat?
Speaker 0
16.91s
um with ayu wellness.
Speaker 1
19.73s
aayu
Speaker 0
20.57s
ai o wellness
Speaker 1
22.53s
aar yu
Speaker 0
24.43s
no no i o wellness.
Speaker 1
27.13s
ai kaant lesan kerfuli.
Speaker 0
29.15s
e ai dabalyu
Speaker 1
31.19s
e ai dablu.
Speaker 0
32.35s
Oh.
Speaker 1
33.49s
Oh.
Speaker 0
33.97s
so you had filled a form about a business opportunity.
Speaker 1
37.71s
Yes.
Speaker 0
38.41s
Yeah, so did I catch you with the right time, sir?
Speaker 1
41.57s
no, i am right now i am busy but tell me that about what thing it is.
Speaker 0
46.61s
Yeah, okay. So I got your inquiry about you know, the partnership opportunity that we were talking about. So I'll tell you what is IO is all about, okay? So IO is India's first longevity and health optimization company. So to keep it very simple, it's a premium health brand that helps people to live longer. So basically in our body, we need two things to be very proper to have a very secured life, which is internal and external body. So internal body, I mean the organ system that we have like
Speaker 0
76.61s
pancreas, liver, heart, lungs and all and the external body that we have like muscle bones and things and all, right? So both of this has to have that you know, proper care, only then we will have a longevity, right? So this is a preventive health care where you will get to test.
Speaker 1
89.33s
Okay.
Speaker 1
93.33s
ma'am right now I I call you later okay.
Speaker 0
96.85s
Okay, when can I give you a call back?
Speaker 1
98.93s
okay okay ma'am.
Speaker 0
100.49s
When can I give you a call back?
Speaker 1
102.47s
evening.
Speaker 0
103.99s
aa evening what time that I can give you a call back sir?
Speaker 1
107.19s
evening time five to six
Speaker 0
109.19s
Sure, we'll do that. I'll arrange a call back to you. Yeah. Thank you.
Speaker 1
111.67s
Yeah.