A
Call Intelligence
Sumit Kunjal with Sri Lakshmi — Feb 19, 2026 15:28
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
4.5/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
8:50 (530s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
1142 / 138
Rep Longest Monologue
112s
Customer Longest Monologue
5s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Target Audience
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lead Generation Source
Usmein lead generation kaisa hoga, mera khud ka hoga ya aapke kaisa hoga?
|
process | Customer | Yes | transparency | Good |
|
Lack of HNI Network
Nahin, not possible. [regarding HNI clients]
|
target audience | Customer | No | acceptance | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health 101 (biomarkers) | Rep | 9000.00 | Neutral | Basic health testing package covering 101 biomarkers. |
| epigenetic test | Rep | -- | Neutral | Test to determine biological age vs chronological age. |
| dexa scan | Rep | -- | Neutral | Bone density and visceral fat detection. |
Key Moments
400:39
Product Inquiry
Customer asks 'What is the product?', triggering the main pitch.
02:46
Lead Gen Question
Customer asks who provides the leads, showing he is thinking about the effort required.
05:03
Founder Story
Agent uses the Aircel owner's story to build credibility for longevity testing.
08:11
The Hard 'No'
Customer explicitly rejects the feasibility of the partnership for his network.
Discovery Questions
3
Q1
Would you be interested to take it forward sir?
Q2
Do you have any idea about it sir?
Q3
Aapka HNI client toh hoga na?
Trust Signals
1
Asks about lead generation ownership
Resistance Signals
2
Direct 'No' when asked about network suitability
States 'Not possible' regarding HNI clients
Confusion Signals
1
Asks 'Which firm?' at the start
Topics Discussed
Business Partnership
Longevity
Biomarkers
Epigenetics
DEXA Scan
Visceral Fat
Commission Structure
HNI Clients
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about who is calling. |
| Discovery | 2 | neutral | Asks about lead generation and product. |
| Pitch | 3 | neutral | Listens to long technical monologues with minimal verbal cues. |
| Closing | 4 | negative | States clearly that his network is not suitable for these services. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello.
Speaker 0
4.51s
Hello
Speaker 1
5.81s
Hello.
Speaker 0
6.75s
Ya hai ek.
Speaker 1
8.75s
Phone kela tha.
Speaker 0
10.17s
Karein.
Speaker 1
11.99s
Phone kiya tha aapne is number mujhe abhi.
Speaker 0
13.89s
Aapka naam kya hai ji
Speaker 1
15.81s
Tumhi
Speaker 0
17.09s
Sorry.
Speaker 0
18.71s
Haanji haanji Sumit Kunjal right.
Speaker 1
18.75s
Haan ji
Speaker 1
20.99s
Yes yes yes.
Speaker 0
21.65s
Right right. So this is Lakshmi I am calling from I U Wellness.
Speaker 1
25.35s
Bhaiya
Speaker 1
26.69s
Okay.
Speaker 0
27.41s
Ya so I believe you had enquired aur you had filled a form with regards to a business partnership am I right?
Speaker 1
33.99s
But which firm you?
Speaker 0
36.11s
I O Wellness.
Speaker 1
38.51s
Okay, what is the product?
Speaker 0
39.99s
Ya ya so this is not a product sir basically. I will tell you what is this IU is all about okay. It is a India's first longevity and health optimization company. So basically kya hai na ki apne you know like we need to have a good life then we need to have our internal body and external bodies to be good right. Like it should be good. So for that we we as IU we give equal importance to both internal and external organs okay. So here we have health testing packages wellness programs.
Speaker 0
69.99s
Grams, therapies, supplements, everything under one roof.
Speaker 1
43.17s
Yes.
Speaker 1
49.47s
Okay.
Speaker 0
73.71s
Toh aapka yahan pe kya kaam hoga ki idhar na partnership ka dhoondh rahe hain, hum partnership team se call kar rahe hain, toh partnership ka dhoondh rahe hain, toh aap external partner hoge jahan pe aap apne clients ko apne network ko yeh services ke bare mein batayenge aur batane ke baad mein agar un log interested hai, un log testing lenge ya phir scan karenge ya phir therapy lenge ya longevity plan lenge, jo bhi un log karenge unka closure ke hisab se aapko commission mil jayega. So on a monthly basis we are.
Speaker 0
103.71s
giving this so basically we have multiple plans like IO health IO health Keshin live long cart aisa multiple programs hai jismein ek ek mein varieties of things hai matlab abhi IO health liya to usmein ek sau ek sau sau.
Speaker 1
102.63s
Okay.
Speaker 0
119.35s
Toh yeh ek sau ek kya hota hai ki biomarkers ek sau ek biomarkers usmein cover ho jayega.
Speaker 0
124.67s
Okay, so for example gut therapy se I mean gut kaisa hai aapka? Pancreas, liver test, metabolic test, toh sab kuch usmein cover ho jayega, theek hai? Toh ismein kya hua hai na ji, matlab are you hundred, are you ek sau ek, are you age, are you teen sau chhah, aisa bahut kuch hai.
Speaker 1
124.99s
Okay.
Speaker 0
140.57s
So hundred biomarkers, basic consultation aur physician report yeh sab mil jayega aapko. So yeh apne network mein jitna ho sakta hai utna aap service ke bare mein batayenge aur unko hamare paas leke aayenge aur un log convert ho jayenge ki un log le lenge apni service, toh tabhi aapko commission mil jayega. So this is what the partnership program is all about. So would you be interested to take it forward sir?
Speaker 1
166.97s
Usmein lead generation kaisa hoga, mera khud ka hoga ya aapke kaisa hoga?
Speaker 0
171.11s
Kya kya ji?
Speaker 1
172.19s
Lead company.
Speaker 0
173.63s
Lead generation ji, yeh khud ke generation kyonki kya hai na ji matlab abhi aapko mere bare mein kuch nahi pata hai right? So if I tell you can you come and take a test of so and so service, will you be able to take it? No because you need that basic reference, either that person should have that trust in you that hey ya this person is going to give us some good service, aisa kuch hona chahiye ya phir hamara known person hona chahiye. Hamare networker bina aap randomly aap jaoge aur puchhoge ji lead generate karoge tab yeh theek se nahi ho payega.
Speaker 0
203.63s
Agar un log khud hamare bare mein dhoondh ke aayenge tabhi lead inbound ho sakta hai, outbound toh kabhi nahi ho sakta.
Speaker 1
180.31s
Aur
Speaker 1
185.87s
No
Speaker 1
210.77s
Barobar
Speaker 0
211.59s
Kyonki hamara yeh jo hai na plans yeh premium customers ke liye hai, toh for example abhi hamara ek sau ek hai jo nauveen hazaar rupayees ka hai, partners ke hisaab se hum log panchveen hazaar teen hazaar de rahe hain, agar aap sales team pe jaoge toh woh nauveen hazaar ka MRP hoga.
Speaker 0
228.09s
Theek hai, toh abhi hazaar is saath teen sau de rahe hain, toh agar koi aisa pay karke aayenge toh obviously un log ke I mean aapke baare mein thoda toh pata hona chahiye na unko, tabhi toh aayenge hazaar is saath dene ke liye, koi nahi aayenge na.
Speaker 1
228.39s
Okay okay.
Speaker 1
240.33s
Barabar.
Speaker 0
241.05s
Toh aapke contacts na matlab thoda HNI client hona chahiye ya phir high professional client hona chahiye ya phir you know companies like corporate companies hona chahiye, toh aisa aapka contacts bahut achha hai toh aap aisi easily kar sakte ho. Agar for example ek mahine mein do lakh ka ek service aap bechoge toh just your commission will be chaar sau toh chhati hazaar rupees per month.
Speaker 1
265.55s
Okay.
Speaker 0
266.45s
Okay, so this is what the process is all about. Agar aap theek hai bole toh aapko poore collaterals mein bhejungi pehle. Aap ek baar run through karo, matlab aap dekho usmein ki kya hai karke cheez kya kya services de raha hai karke. Main sirf paanch percent boli hoon abhi aur bhi zyada hai ismein services. Toh longevity plan sab kaise hai na ki agar NRI client hai un log agar India aa raha hai toh do din, paanch din, chhah din ke liye ruk ke un log sab kuch retrieve karke jayenge, matlab poora reprocess karke jayenge.
Speaker 0
296.45s
Toh yeh company ka owner kya hai na ji matlab hamara Aircel owner Mr. Shivashankaran hai na.
Speaker 0
303.03s
Wahi hamara I mean yeh company owner hai, toh woh khud epigenetic test liya hai. Epigenetic test kya hota hai na ki hamara hamara age hota hai 30 aur hamara biological age kya hai karke humein nahi pata, kyunki andar ka organs hamare lifestyle ki wajah se bahut kharab ho chuka hoga, toh obviously hamara organs ka age hoga 40-50.
Speaker 1
306.47s
Okay.
Speaker 0
322.49s
But hamara Shivshankaran sir ek khud apni body mein test kiya hai, matlab testing matlab yeh kuch inject karne ka cheez nahi hai, matlab yeh lifestyle thoda modification karne ka, food style thoda modify karne ka, aisa karne ka, toh yeh karne se kya hoga na aapka poora aur supplements jo doctors aur physicians guide kar rahe hain uske hisab se jaane ke baad mein woh abhi forty years ka hai par uska biological age hai.
Speaker 0
345.41s
Twenty five to thirty.
Speaker 1
348.87s
Okay.
Speaker 0
349.33s
So he will be for a live long, matlab uska longevity of life is very much. So aisa bahut zyada clients hain hamare, hamare paas jo epigenetic disorder hai aur hamare paas DEXA scan hai. DEXA scan kya hota hai na ji, apne bone density ke bare mein batane ke liye. To apna bone pura you know ek age aane ke baad mein se tear ho gaya, to hamare age age ke wajah se woh bone ka bahut zyada problems hota hai, walking ka bahut zyada problems hota hai na. To abhi ke abhi ye preventive healthcare hai matlab.
Speaker 0
379.33s
Aaj main agar test leke matlab hamare symptoms kuch nahi rehta hai, agar hamare body mein kuch symptoms hai tabhi hum jaake kuch test lenge ya doctor ke paas jayenge, par yahan pe kya hai na ki yeh preventive health care hai, toh aaj main apna bone density dekhoon toh sixty years ko mera koi problem nahi hota, matlab abhi se main usko thoda theek karwaungi.
Speaker 1
379.89s
Hum
Speaker 0
399.11s
Toh yahi hota hai preventive health care, toh aaj hi mere ko pata chalega ki kya ho raha hai aur iske hisab se visceral fat karke kuch hai, toh woh kya hota hai na apne body mein kahan hai karke humein nahi pata, par dekhne mein bahut fit and fine lagta hai, but andar se kya ho raha hai samajh mein nahi aata hai, par suddenly heart attack aa raha hai, kyon aa raha hai pata nahi hai, matlab kyon na yeh visceral fat jo hota hai woh heart ke aas paas agar bahut zyada ho gaya toh.
Speaker 1
401.73s
hum
Speaker 1
410.79s
Bahut fit
Speaker 1
416.75s
Pata nahi hai.
Speaker 0
423.83s
Suddenly heart arrest ho jata hai aur you know mrityu ho jata hai toh yahi hota hai ki heart arrest so yeh heart arrest bahut easily detect kar sakte hain yeh jo dixascan karne ke baad mein humein pata hi salega ki wahan pe visceral fat zyada hai.
Speaker 0
438.79s
Aur uski vajah se humein heart attack aane ka bahut chances hai down the line of paanch years, toh abhi main us fat ko thoda you know stimulate karungi, thoda dilute karungi aur thoda walking karungi, wo exercise jo bol rahe ho wo karungi, lifestyle thoda modify karungi, yeh sab na abhi kiya toh mere ko is year mein woh heart attack aane ka chances hi nahi rahi.
Speaker 1
438.89s
Aur uske
Speaker 0
458.67s
Toh yahi hota hai preventive health care, okay? Toh aapka contact aap dekh lo, matlab aap aapse I mean is this possible for your contacts to understand? Matlab aap aapke contact ke hisaab se isko sell kar sakte ho.
Speaker 1
459.01s
Hai ho.
Speaker 1
460.85s
Toh aap
Speaker 1
472.35s
Barabar
Speaker 0
474.91s
Toh abhi aap boliye ji matlab isko kaise leke jaoge? Matlab aapko thoda to understanding hua hoga matlab 10% toh just let me know like if you will be able to get this to your network your contact people how they will react to do you have any idea about it sir?
Speaker 1
479.75s
10%
Speaker 1
491.75s
Nau.
Speaker 0
493.97s
Okay, uh so no means kya how can I take this? Matlab aap aapke contacts aise nahi hai karke bol rahe ho.
Speaker 1
501.49s
Yes sir.
Speaker 0
502.69s
Okay okay okay, no problem, so I see you are a businessman, is it?
Speaker 1
508.33s
Barabar
Speaker 0
509.37s
Toh aapka HNI client toh hoga na, matlab thoda high profile clients toh hoga na?
Speaker 1
515.03s
Nahin, not possible.
Speaker 0
517.25s
Okay okay okay sir no problem, I will anyways send you all the folate tests, just have a look, agar future mein agar koi poochhe toh aap bol sakte ho theek hai.
Speaker 1
527.11s
Okay okay.
Speaker 0
527.93s
Okay sir thank you so much have a good day.
Speaker 1
529.77s
Welcome.