A
Call Intelligence
Aslam with Sri Lakshmi — Feb 19, 2026 12:17
Deal Lost
Cold
Call History
10 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
6.5/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
Partnership/Affiliate Model
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:16 (197s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
33
Rep Words / Customer Words
384 / 128
Rep Longest Monologue
20s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 14.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Capability
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of network/contacts
Illa Ma'am appuram adhukkum illa... Illa konjam kashtam irundhunu ninaikiren.
|
capability | Customer | Yes | validation and pivot | Good |
|
Not a standard Work-from-home job
Idhu work from home-aa?
|
job fit | Customer | Yes | clarification | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Interested | Onboarding as a partner to bring in clients. |
| diagnostic health tests | Rep | 15000.00 | Price_Sensitive | High-value tests for HNI clients. |
Key Moments
300:47
Lead reveals student status
Crucial moment that changes the qualification of the lead; students rarely have HNI/Corporate networks.
01:41
Price point introduction (10k-15k)
Sets the bar for the type of clients needed, leading to the customer's realization of difficulty.
02:29
Customer admits difficulty
The point where the lead effectively disqualifies himself from the partnership program.
Discovery Questions
3
Q1
What are you doing?
Q2
Corporate company contactslaam ungalukku irukka?
Q3
Ungalala idha panna mudiyuma?
Trust Signals
2
Honesty about being a student
Directness about lack of contacts
Resistance Signals
1
Explicitly stated 'Illa konjam kashtam irundhunu ninaikiren' (I think it will be a bit difficult)
Confusion Signals
1
Initially thought it was a standard work-from-home job
Topics Discussed
Partnership Onboarding
Work from home vs Partnership
HNI and Corporate Clients
Health Test Pricing
Commission Structure
Student Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive. |
| Discovery | 2 | neutral | Looking for work-from-home opportunities. |
| Pitch | 3 | neutral | Realizes the role requires high-level contacts he doesn't have. |
| Closing | 4 | neutral | Agrees to check contacts but sounds doubtful. |
Call Transcript
Click to expand
Speaker 1
1.77s
Maam Aslam theriyala maam.
Speaker 0
5.15s
Aa sollunga.
Speaker 0
8.73s
Aslam ya please tell me Aslam.
Speaker 1
11.07s
Aa detail-nu solradhukku nethu adhaavadhu innaikku call panna sollirukkeenga.
Speaker 0
14.41s
Okay asalam. Just give me one minute. I'll I'll just one second please.
Speaker 1
18.89s
Ok ok.
Speaker 0
32.27s
Okay hey hi Aslam, this is Lakshmi calling from IU Wellness. So namma nethu pesi irundhom correct-ungala? Avangalaala discuss panna mudiyala adha pathi. So innaikku namma adha pathi discuss pannalaam. So Aslam adhukku munnaadi naan therinjukkalaama like what are you doing?
Speaker 1
41.41s
So.
Speaker 1
47.39s
Ma'am naan oru diploma mudicha student.
Speaker 0
49.69s
Mm-hmm.
Speaker 1
50.43s
Adhukku irandu irandu aindhu-la pass out aaganum.
Speaker 0
52.81s
Okay.
Speaker 1
53.87s
Job edhuvum illaama indha unga ad onnu paarthen work pannittu.
Speaker 0
57.15s
Mm mm mm mm
Speaker 1
58.69s
Idhu work from
Speaker 0
58.87s
Idhu work from home-aa? Illai illai work from home kidaiyaadhuppa idhu. So actually idhu oru health care company okay-ngala?
Speaker 0
67.35s
So naanga vandhuttu enna panromna partnership onboard pannittu irukkom, so work from home appadinna idhu neenga partner-aa onboard aaveenga, ungalukku contacts nallaa irukkanum idhukku okayngala? So indha health care company-ndradhunaala nammaloda celebrities adhukkappuram HNI clients that is top top-la iruppaanga paatheengala konjam.
Speaker 1
67.61s
Aa
Speaker 0
87.57s
Well to do-va iruppaangala, so avangala maadhiri aalungaloda contact-to illa corporates.
Speaker 0
93.55s
So namma corporate companieslaam irukkumla, so andha maadhiri corporate company contactslaam ungalukku irukka?
Speaker 1
96.11s
So andha maadhiri.
Speaker 1
99.95s
Illa Ma'am appuram adhukkum illa.
Speaker 0
101.63s
Mm okay, so basically idhu enna appadinna idhu oru health care company illaiya? So idhula niraiya test irukkum, so indha test ellam paatheenganna oru oru test-ume pathayiram roobai, padhinanjayiram roobai appadithaan irukkum, okayngala? So idhu afford panra maadhiri thaan nammalukku vandhu client venum, indha clients-ai neenga pudichittu vara maadhiri thaan irukkum.
Speaker 1
120.91s
Okay maa
Speaker 0
121.61s
Like avangalukku vandhu namma services pathi ellam solli avangala vandhu namma idhula koottittu vandheenganna namma vandhuttu avangalukku test eduthu koduppom, so indha test edukkumbodhu closure aayiduchunna ungalukku oru commission percentage kidaikkum.
Speaker 1
129.15s
So indha touch edukkumbodhu.
Speaker 1
135.23s
Okay.
Speaker 0
136.11s
Okayngala so ungalala idha panna mudiyuma?
Speaker 1
137.43s
Kandippo
Speaker 1
140.67s
Ippo idhukku contact eppadi namma thaan irukkira maathiri
Speaker 0
143.75s
Aamaa aamaa unga contacts moolamaa thaan eduthukkondu varom.
Speaker 1
149.63s
Illa konjam kashtam irundhunu ninaikiren.
Speaker 0
151.57s
Mm puriyudhu, because neenga student-aa irundhadhunaala idhu konjam kashtam dhaan, because ungalukku corporate level-la yaaraavadhu therinjaanga appadinnaakka kandippaa corporate orders edukkalaam neenga.
Speaker 0
162.65s
Like avanga company mothama namma health package maadhiri namma koduppom illaiya? Ippa companies-laam namma poganumna diagnose pannuvomla first initially-aa avanga employees-ku. So andha maadhiri yaaraavadhu ungalukku close relatives andha maadhiri yaaraavadhu irukkaanga appadinna avangaloda contacts neenga koduthu neenga closure kodutheenganna ungalukku commission koduppom.
Speaker 1
180.85s
Okay.
Speaker 1
184.27s
Sari okay maaam appadi edhaavadhu naan contact iruppaana kettu paarkkiren
Speaker 0
187.37s
Yes yes, neengal adhu konjam work out pannunga. Ungalukku contacts irukka appadindradhu neengal paarthuttu enakku call pannunga. Namma kandippa take it forward okay.
Speaker 1
194.75s
Ok ok.
Speaker 0
195.61s
Okay-nga, thank you.