A
Call Intelligence
Aslam Jamia with Sri Lakshmi — Feb 18, 2026 14:26
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Aslam Jamia. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:50 (51s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
23
Rep Words / Customer Words
84 / 76
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint/Work schedule
Sir actually naan vandhu ezhu five o'clock enakku work mudinjirum adhanaladhaan maybe unga call eduthirukka maatten
|
logistics | Customer | Yes | alternative choice/agreement | Excellent |
Key Moments
300:05
Location Verification
Builds immediate rapport by mentioning 'Tambaram'.
00:29
Work Schedule Disclosure
Prospect explains why previous calls were missed, indicating he is not avoiding the agent but is genuinely busy.
00:43
Specific Time Commitment
Agreement on 9:15 AM (Nine padhinaindhu) ensures a higher probability of the next call connecting.
Trust Signals
2
Prospect explains his work schedule
Prospect promises to answer the next call
Topics Discussed
Scheduling
Work hours
Location confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Scheduling | 2 | neutral | Explains why he missed calls and suggests a new time. |
| Closing | 3 | positive | Confirms he will definitely pick up the call tomorrow. |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello hello Ma'am.
Speaker 1
2.79s
Sir Aslam Jamia idhana sir?
Speaker 0
4.85s
Aamaam Ma'am.
Speaker 1
5.59s
Aama sir okay sir, nethu neenga call pannirundheenga Tambaramla irundhu thaane sir?
Speaker 0
9.65s
Aamaa neenga call panni enakku correct correct.
Speaker 1
11.41s
Correct correct.
Speaker 0
12.55s
Naan unakku evening ezhu manikku call pannen.
Speaker 1
15.13s
Okay okay okay.
Speaker 0
16.61s
Okay okay so innaikkum oru ezhuvum o'clock call pannalaam ma'am sorry ma'am
Speaker 1
17.79s
Okay.
Speaker 1
22.23s
Appadingala?
Speaker 0
23.41s
Aa
Speaker 1
24.11s
Okay okay sir okay sir.
Speaker 0
25.59s
Okay sir ungalukku Gmail-la naan message pottu naan call pannuvaanga ungalukku eppadi ma'am pannanum
Speaker 1
29.77s
Sir actually naan vandhu ezhu five o'clock enakku work mudinjirum adhanaladhaan maybe unga call eduthirukka maatten naalaikku kaalaiyila pesalaama.
Speaker 0
37.17s
Naalaikku kaalaila eththana vandhunga naalaikku naalaikku eththana vandhunga irukkanum
Speaker 1
38.61s
Aa.
Speaker 1
41.19s
Nine o clock.
Speaker 0
42.51s
Aa okay
Speaker 1
43.47s
Nine nine padhinaindhu-kku pannunga sir naan kandippa eduppaen.
Speaker 0
45.01s
Sir naan kandippa eduppaen saringa.
Speaker 1
46.91s
Okenga thank you.
Speaker 0
47.69s
Okay okay thank you.