A
Call Intelligence
None with Sri Lakshmi — Feb 18, 2026 14:23
Deal Lost
Cold
Call History
10 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:27 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
32 / 28
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
Sari cut pannittu kooppidureengala?
|
time | Customer | Yes | agreement | Good |
Key Moments
100:24
Customer asks to end the call and call back.
Determines the outcome of the call as a non-productive scheduling attempt.
Resistance Signals
2
Request to call back later
Short responses
Confusion Signals
1
Reference to Flipkart/Google seems to cause a moment of checking
Topics Discussed
Callback scheduling
Google/Flipkart reference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Customer seems to be checking something or busy. |
| Closing | 3 | neutral | Agrees to a callback. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello.
Speaker 0
1.37s
Hello, aa Ma'am.
Speaker 1
3.21s
Ungalukku evening call pannunga.
Speaker 0
5.97s
Avanga peru sir?
Speaker 1
7.23s
Assalamu alaikum.
Speaker 0
8.45s
Atalaam okay okay one second sir.
Speaker 1
11.19s
Sari aayidu andhukkooda andhukkooda.
Speaker 1
17.55s
Ungalukku Google-la kooda ippo Flipkart call me-ngu koduthirukkonga.
Speaker 0
20.51s
Appadingala okay okay ore nimisham sir naan paathuttu varen ore nimisham sir.
Speaker 1
24.85s
Sari cut pannittu kooppidureengala?
Speaker 0
26.27s
Aa naan call panren sir. Aa okay anna. Okay.
Speaker 1
27.13s
Aa ok enna.