A
Call Intelligence
Aslam with Sri Lakshmi — Feb 17, 2026 15:31
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Aslam. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Aslam.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Reference to inbound lead
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
0:42 (43s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
19
Rep Words / Customer Words
78 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Inconvenient time
Hospital vazhi vandhirukken. Nammakku oru six thirty call pannanum madam.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| business opportunity | Rep | -- | Other | Reference to a form filled by the prospect. |
Key Moments
200:16
Lead Source Confirmation
Prospect confirms filling the business opportunity form, validating lead quality.
00:32
Contextual Objection
Prospect mentions being at a hospital, explaining the need for a callback.
Trust Signals
2
Confirmation of filling the form
Specific callback time provided
Resistance Signals
1
Immediate request to postpone the call
Topics Discussed
Business Opportunity
Form Submission
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Discovery | 2 | neutral | Confirms filling the form. |
| Closing | 3 | neutral | Requests callback due to being at a hospital. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello, hi, I am speaking to Mr. Aslam.
Speaker 0
4.25s
Hi Mr. Aslam, this is Lakshmi calling from IU Wellness.
Speaker 1
8.09s
Tamil maavu.
Speaker 0
10.07s
Aa saringa sir, sir neenga vandhuttu enquiry pannirundheenga paatheengala IU Wellnessku.
Speaker 1
15.51s
Gmail log.
Speaker 0
16.99s
Aama aama, neenga oru business opportunity form fill pannirundheenga.
Speaker 1
21.27s
Aamaa adhaan work amount pathi quote neenga.
Speaker 0
23.71s
Aama sir, aama sir, ippa pesalaama sir adhai pathi?
Speaker 1
26.95s
Nammakku oru six thirty call pannanum madam.
Speaker 0
30.25s
Appadingala sari okay okay sir sure.
Speaker 1
32.85s
Hospital vazhi vandhirukken.
Speaker 0
34.39s
Appadingala, okay okay okay sir.
Speaker 1
35.29s
Okay Sir.
Speaker 1
36.21s
Six thirty-kku indha number-la call pannuvaangal.
Speaker 0
38.13s
Sure sure sir yes.
Speaker 1
39.41s
Aa okay okay sir.
Speaker 0
39.99s
Okay sir.
Speaker 0
41.51s
Okay sir, okay okay, thank you.
Speaker 1
42.25s
Okay okay thank you.