A
Call Intelligence
Aishu with Sri Lakshmi — Feb 20, 2026 16:59
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Aishu.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Aishu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
English/Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
cold_lead
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
direct_proposition
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:48 (49s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
102 / 54
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
authority_need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Purpose of call
No. But why are you calling me?
|
authority_need | Customer | Yes | clarification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Extended partner program for Aiwo Wellness. |
Key Moments
200:21
Customer asks 'Why are you calling me?'
Critical point where the rep had to justify the call's value.
00:40
Customer requests content and promises to get back tomorrow.
The call ends with a deferral, moving the lead to a follow-up state.
Resistance Signals
2
Why are you calling me?
No awareness of brand
Confusion Signals
1
Initial identification of the caller
Topics Discussed
Aiwo Wellness
Partnership Opportunity
T Nagar Location
Content Review
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'kon ye?' and 'why are you calling me?' |
| pitch | 2 | neutral | Customer acknowledges the location (T Nagar) and name mentioned. |
| closing | 3 | neutral | Customer ends the call quickly by asking for content to be sent. |
Call Transcript
Click to expand
Speaker 0
1.85s
hello. hello. koniye? this is lakshmi. i'm calling from i u wellness. the other day i had called you miss aishu.
Speaker 1
2.05s
Hello kon ye?
Speaker 0
8.81s
You asked me to call back. Yeah, is this the right time to talk to you for two minutes?
Speaker 1
9.01s
Ya.
Speaker 1
10.43s
Ya.
Speaker 1
12.27s
Yes, please tell me.
Speaker 0
13.35s
Okay, okay. So Aisha, are you I mean like aware of are you wellness before?
Speaker 1
19.53s
No. But why are you calling me?
Speaker 0
20.41s
But where
Speaker 0
22.53s
Uh okay. So it is with regards to the partnership opportunity that we have brought up. So I just wanted to let you know what IO does and if possible you can join us as a extended partner. So I'm from partnership.
Speaker 1
35.51s
Oh you are calling from T Nagar Mr. Ilangamohan sir is speaking all right okay.
Speaker 0
37.77s
Okay.
Speaker 1
40.77s
yu sher vit mit da kantent ai vil go thru vit an ai vil get bak ti yu tumaro.
Speaker 0
44.11s
Oh, is it? Okay, fine. Sure. I will send it to you. Yeah, yeah, sure.
Speaker 1
45.09s
Sure.
Speaker 1
46.87s
ya ya thank you.