A
Call Intelligence
None with Sri Lakshmi — Feb 17, 2026 10:25
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Relationship-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:20 (81s)
Primary Language
English
Code Switching
None
Total Speaker Turns
15
Rep Words / Customer Words
108 / 32
Rep Longest Monologue
16s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 23.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Commuting
Actually I'm on the way to office. Can you call me after one hour?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Follow up on details sent previously regarding a partnership. |
Key Moments
200:54
Clarification of Partnership
Agent clarifies that this is about a partnership, not a one-off event, which helps the customer remember the context.
01:08
Callback Request
Customer requests a call in one hour, indicating genuine interest but current unavailability.
Trust Signals
2
Agreement to a follow-up call
Acknowledgment of previous details sent
Resistance Signals
1
Time constraint (on the way to office)
Confusion Signals
1
Customer asked 'When is it happening?' implying confusion about the nature of the program.
Topics Discussed
Wellness Program
Partnership
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused about the call purpose initially. |
| Middle | 2 | neutral | Recognizes the agent and the topic of partnership. |
| Closing | 3 | positive | Agrees to a specific callback time. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available. Lakshmi, from Ayur Wellness.
Speaker 1
13.53s
Thanks. Please stay on the line.
Speaker 0
38.53s
Hello. Hello, hi ma'am, very good morning. Good morning. Yeah, this is Lakshmi from I U Wellness ma'am. I had called you the other day. regarding ma'am, sorry. it's regarding the wellness program that I was talking about to you. Okay. Yeah. When is it happening?
Speaker 1
51.51s
Okay.
Speaker 1
52.89s
ven is hapning?
Speaker 0
54.93s
No, no, it's not happening, ma'am. So I was just talking to you with regards to this. I also sent you all the details. Okay. The other day we had a word like regarding the partnership.
Speaker 1
56.81s
Okay.
Speaker 1
60.35s
Okay.
Speaker 0
64.97s
Okay okay. Do you want to explain once again ma'am?
Speaker 1
66.65s
Ah
Speaker 0
68.59s
Actually I'm on the way to office. Can you call me after one hour? I'll reach office. Sure definitely. So 11:30 I'll call.
Speaker 1
70.63s
Okay.
Speaker 0
76.37s
Yes, yes, sure, we'll do that. Thank you so much.
Speaker 1
77.07s
Sure.
Speaker 1
77.93s
thank you so much.
Speaker 0
80.01s
Thank you.