A
Call Intelligence
None with Sri Lakshmi — Feb 13, 2026 10:56
Deal Lost
Cold
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:13 (14s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
21 / 20
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
can you call me after half an hour ma'am and then try it please?
|
time | Customer | Yes | compliance | Excellent |
Key Moments
100:06
Customer callback request
Ends the current sales opportunity but establishes a specific follow-up window.
Resistance Signals
1
Request to call back later
Topics Discussed
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite greeting. |
| closing | 2 | neutral | Polite request for callback. |
Call Transcript
Click to expand
Speaker 0
0.53s
Hello
Speaker 1
1.09s
Aa hello hi ma'am this is Lakshmi very good morning.
Speaker 0
5.01s
Aa
Speaker 0
6.43s
Aa good morning ma'am, can you call me after half an hour ma'am and then try it please?
Speaker 1
9.97s
After half an hour.
Speaker 0
11.29s
Ya ya sure.
Speaker 1
11.71s
Sure okay thank you.
Speaker 0
12.81s
Aa okay ma'am.