A
Call Intelligence
None with Sri Lakshmi — Feb 12, 2026 14:30
Deal Lost
Warm
Call History
8 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:04 (65s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
19
Rep Words / Customer Words
142 / 48
Rep Longest Monologue
30s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am being called into a meeting
Enakku konjam oru meeting kooppiduraanga
|
time | Customer | Yes | agreement and follow-up | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| personalized wellness plan | Rep | -- | Neutral | Mentioned as part of a 4-package offering involving biometrics and doctor consultation. |
Key Moments
200:23
Product Pitch Start
Agent attempts to explain the value proposition of the 4-package plan.
00:53
Meeting Interruption
Customer cuts the pitch short due to a professional commitment, shifting the call to a follow-up state.
Resistance Signals
1
Time constraint (meeting)
Topics Discussed
Wellness Packages
Biometrics
Doctor Consultation
Preventive Healthcare
Lifestyle Change
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer apologizes for the previous call being cut. |
| Pitch | 2 | neutral | Customer is being called into a meeting. |
| Closing | 3 | neutral | Customer promises to confirm later. |
Call Transcript
Click to expand
Speaker 0
0.01s
Your name and reason for calling I'll see if this person is available.
Speaker 0
4.97s
Lakshmi from Ayur Wellness.
Speaker 0
11.29s
Thanks Lakshmi, please stay on the line.
Speaker 1
15.93s
Hello
Speaker 0
16.61s
Aa sorry ma'am call cut aayiduchu.
Speaker 1
18.37s
Aa yes ma'am aa enakku konjam time kudungappa evening ungalukku confirm panrenma
Speaker 0
19.65s
Aa
Speaker 1
23.41s
Conforma maam no problem. Maam idhula paatheengannaa oru naalu package irukkuradhunaala first ungaloda health pathi avanga therinjippaanga. Namma kittaye vandhuttu avanga vandhuttu idhu therinjikitta udane avangalukku ellaa oru biometrics-um avangalukku therinjirum. Adhukkappuram avanga doctors-aiyum ingaye consult pannalaam. Idhu illaama control personalized wellness plan-um irukku. So idhu vandhuttu rombave useful-aa irukkum. Plus nalla oru you know progressive-la irukku. Because preventive health care illaiyaa? So ungalukku vandhu munnaadiye enna nadakka pogudhu appadinu nammalukku therinjomnaa enga ethai namma kammi pannanum? Eppadi namma lifestyle change pannanum appadinu therinjirukkum
Speaker 1
53.41s
Enakku konjam oru meeting kooppiduraanga, sure sure ma'am, I have your number naan call pandrenpa, sure ma'am, and we will tie up this okay, definitely ma'am, definitely, thank you so much ma'am, ya take care.
Speaker 0
24.37s
Problems.
Speaker 0
29.97s
Namma kittaye vandhu.
Speaker 0
35.19s
Adhukkappuram
Speaker 0
37.73s
Ithu illaama
Speaker 0
47.01s
Aa ungalukku vandhu
Speaker 0
52.63s
Sir Sir enakku
Speaker 0
55.57s
Sure sure Ma'am.
Speaker 0
59.35s
Sharp maam yaar.
Speaker 0
61.95s
Definitely Ma'am.
Speaker 0
63.21s
Thank you so much ma'am.