A
Call Intelligence
None with Sri Lakshmi — Feb 12, 2026 14:26
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Strong
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Partnership/Affiliate Model
Closing Attempt
Yes
Closing Technique
other
Call Ending
hard_decline
Call Structure
Duration
3:46 (227s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
44
Rep Words / Customer Words
482 / 112
Rep Longest Monologue
30s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 64.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Targeted at celebrities and high-net-worth individuals. |
| dexa scan | Rep | -- | Neutral | Clinical care tests for gut health and thyroid. |
| health | Rep | -- | Neutral | Mentioned as a primary service to pitch to contacts. |
Key Moments
300:17
Rapport Validation
Customer confirms they know the company and the context of the call.
01:39
Partnership Pitch
Rep explains the commission structure and onboarding process.
02:36
Call Hold
The customer puts the call on hold, ending the active sales conversation.
Trust Signals
2
Agreement to speak for two minutes
Validation of mutual acquaintances
Enthusiasm Signals
1
Yes yes yes maa
Topics Discussed
Ayurveda
Partnership Model
Commission Structure
Longevity Programs
Epigenetic Testing
Wellness Center Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the rep and agrees to talk. |
| Pitch | 2 | neutral | Uses active listening tokens (Mm, Okay). |
| Closing | 3 | neutral | Call goes to hold before a verbal commitment is made. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.81s
Hello, hi ma'am, this is Lakshmi again, very good afternoon.
Speaker 1
1.95s
Sari
Speaker 1
4.55s
Good afternoon.
Speaker 0
5.19s
Ma'am naan nethu call pannirundhen ungalukku neenga ennaikku call panna sollirundheenga one o'clock-la so adhaan call pannen. Ma'am with regards to Deepan unga number kuduthirundhaanga nethu naan pesirundhom illaiya IU Wellness-la irundhu pesittu irukkom.
Speaker 1
10.65s
Regardingmaa
Speaker 1
17.71s
Aa yes yes yes maa yes maa.
Speaker 0
19.05s
Is that a good time to talk ma'am for two minutes?
Speaker 1
21.45s
Ya ya ya yes ma yes ma
Speaker 0
22.27s
Ya. Yes ma. Yes ma. So basically ungalukku Ayurveda pathi nallaave therinjirukkum since you are into it. Like niraiya per ippa kelvippattuttu irukkaanga. So Ayurveda vandhu specializes in prevention health care maam. So preventivavaave namma health care Ayurveda vandhu namma Shiv Shankar saar vandhu exactly maam exactly. Yes yes. Vekkaama namma andha event-la kooda pannomnga namma. Correct correct. Yes. So ippa naan ennoda motto enna ungalukku call pannathukku appadinna ungaloda contacts maam. So basically ungalukku niraiya contacts vandhuttu irukkurathunaala so namma ippa ungalai partner-aa vandhu
Speaker 0
52.27s
Boost pandrathukku niraiya chances irukku, so for example ithula ennannakka nammaloda flagship paatheenganna niraiya test offer panraanga, onnooru onnooru onnooru aindhu aindhu aindhu appadinnu niraiya offer pannittu irukkaanga biomarkers.
Speaker 1
30.59s
Aa
Speaker 1
34.69s
Ivo vandhu.
Speaker 1
36.45s
Exactly Ma'am exactly.
Speaker 1
38.65s
Perumanam
Speaker 1
40.81s
Correct correct.
Speaker 1
42.43s
So ippo naan
Speaker 1
49.05s
Irukkirathunaala so namakku ungala partner-aa onboard panrathu.
Speaker 1
54.89s
Mm.
Speaker 1
60.07s
Mm
Speaker 1
64.85s
Aa
Speaker 0
64.85s
Yaarukku use aagum appadinna longevity programs irukkuravangalukku like celebritieslaam paatheenganaakka avangaloda you know clinical care epigenetic test andha maadhiri dexastex andha maadhiri niraiya test irukku avangaloda bodyyoda health gut health paakkurathukku thyroid function paakkurathukku so idhu individuallyaavum paakkalaam plus neenga vandhu oru personal treatment eduthu poi paakkalaam.
Speaker 1
80.53s
Okay.
Speaker 1
85.43s
Aa
Speaker 0
85.43s
Ithu mattum kidaiyathu Ma'am niraiya personalized treatment plansum irukku like stretching, food stability, muscle stretching andha maathiri niraiya vishayam irukku, posture correction, therapy iniyum niraiya vachirukkaanga, doctor correctionum irukku.
Speaker 1
91.29s
Mm
Speaker 1
95.15s
Therapy
Speaker 1
96.47s
Niraiya vachirukkaanga.
Speaker 1
97.79s
Okay
Speaker 0
99.89s
Ippo idhula neenga partner-aa join pandradhukku enna procedure paatheenganaakka ippo naan ungalai partner-aa onboard pannittenna ungaloda contacts kitta neenga idha pitch in pannalaam ma'am. So pitch in pannumbodhu neengalukku oru set of commission vandhurum.
Speaker 1
99.93s
Ippo
Speaker 1
109.81s
Aa
Speaker 1
113.83s
Aa
Speaker 0
114.25s
So avanga onboard aagumbodhu closure aagumbodhu ungalukku oru company company kidaikkum.
Speaker 1
117.41s
So
Speaker 0
120.25s
Ippa paatheenganakka long termla ippo namma vandhu Deepak sir kitta pesittu irukkom, adhukku appuramaa Manimegalai avanga andha maadhiri pesittu irukkumbodhu, so avanga idhuvume on board aayittaanga appadinna adhu oru personal sub commission ungalukku kidaikkum.
Speaker 1
125.27s
Aa
Speaker 1
129.41s
Aa
Speaker 1
134.45s
Mm okay
Speaker 0
136.29s
So idha pathi discuss pandrathukku when would be the right time ma'am? Neenga wellness center vandhu oru vaatti visit panni paarkureengala? So that experience pannalaam neengale experience pannalaam like eppadi irukku ivanga enna panraanga ennenna service kudukkuraanga? So idhula paatheenganna IO Healthnu onnu irukku. So idhu onnu picture pannale podhum. For example IO Healthla paatheenganna moondru aaru, onnu aaru, onnu ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu moondru ezhupathi appadinnu
Speaker 1
141.11s
Aa.
Speaker 1
148.61s
Mm
Speaker 1
152.69s
Mm
Speaker 1
156.47s
Ore oru nimisham ore.
Speaker 1
158.07s
S Ma'am.
Speaker 1
160.43s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar.
Speaker 1
171.37s
Dayavuseedu lineil kaathirukkavum. Aap jis vyakthi se baath kar rahe hain usne aapki call ko hold par rakha hai. Kripaya line par bane rahe. The person you are speaking with has put your call on hold. Please stay on the line.
Speaker 1
189.11s
Neengal pesum nabar ungal azhaippai holdil vaithullar thayavuseidhu lineil kaathirukkavum. Aap jis vyakthi se baat kar rahe hain usne aapki call ko hold par rakha hai kripaya line par bane rahe.
Speaker 1
204.69s
The person you are speaking with has put your call on hold, please stay on the line. Neengal pesum nabar ungal azhaippai hold-il vaithullar, thayavuseidhu line-il kaathirukkavum. Aap jis vyakthi se baath kar rahe hain, usne aapki call ko.
Speaker 1
224.99s
Oru next problem enna maathiri.