A
Call Intelligence
Prasad with Sri Lakshmi — Feb 19, 2026 14:13
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Prasad.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Prasad. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
other
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
65% into call
Pitch Approach
Company-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:45 (105s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
168 / 62
Rep Longest Monologue
16s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Inconvenient time/Noise
Ma'am, can we talk later actually? Is there so much noise going on here?
|
time | Customer | Yes | agreement and rescheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Opportunity to become a partner with IO Wellness. |
Key Moments
300:44
Successful Connection
Rep successfully gets the intended lead (Mr. Prasad) on the phone.
01:09
Authority Mention
Rep uses the Aircel founder's name to establish immediate brand credibility.
01:32
Call Postponement
Customer interrupts the pitch to request a callback due to noise, ending the sales attempt for this session.
Resistance Signals
2
Environmental distraction (noise)
Request to talk later
Confusion Signals
1
Which company and what product is that basically?
Topics Discussed
Business Opportunity
Company Background
Longevity
Health Optimization
Partnership
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was initially confused about who was calling and why. |
| Pitch | 2 | neutral | Customer listened to the company intro but was distracted by noise. |
| Closing | 3 | neutral | Politely asked to be called back later due to environment. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello.
Speaker 1
3.09s
Hello.
Speaker 0
5.67s
hello
Speaker 1
6.89s
Ah.
Speaker 0
7.55s
ya, kyaan kyaa hua? dis is lakshmi calling from ayu wellness. am i speaking to kharkha?
Speaker 1
13.73s
ver aa yoo ver aa yoo kaaling phor?
Speaker 0
16.59s
ai am kaaling phram ai o velnes.
Speaker 1
19.39s
oke.
Speaker 0
20.19s
yaa so yoo phil thaa kaam abaaut aa bisinas aaparchuniti?
Speaker 1
24.65s
Aha.
Speaker 0
25.47s
Yeah, so it's with regard to that.
Speaker 0
28.03s
um can i talk to mr prasad?
Speaker 1
31.07s
yaa one second.
Speaker 0
32.25s
Yes, yes.
Speaker 1
33.15s
I will not
Speaker 1
35.67s
Ennore
Speaker 1
40.91s
Hello.
Speaker 0
44.89s
Hello, hi sir. This is Lakshmi. I'm calling from IU Wellness.
Speaker 1
45.05s
Hello.
Speaker 0
48.67s
So you filled the form about your business opportunities yesterday maybe?
Speaker 1
53.95s
hello
Speaker 0
54.85s
ya ya kyaan hyo me?
Speaker 1
57.97s
hai yo.
Speaker 0
58.85s
Yeah, yeah. So you filled a form about a business opportunity, right sir?
Speaker 1
64.11s
uh this is which company and what product is that basically?
Speaker 0
69.89s
So this is IO Wellness. So IO Wellness is India's first longevity and health optimization company. So you know Mr. Shivashankaran who is Aircel owner, the founder of Aircel, so he owns this company.
Speaker 0
85.83s
so you know this is with regards to that and an opportunity to become a partner with us.
Speaker 0
91.97s
so basically
Speaker 1
92.43s
Ma'am, can we talk later actually? Is there so much noise going on here?
Speaker 0
97.97s
okay. where can we call you back sir?
Speaker 1
98.55s
Hello. have that two arms or something.
Speaker 0
102.97s
shyor sar, val do it. thank you.