A
Call Intelligence
Jayaprakash with Sri Lakshmi — Feb 19, 2026 12:24
Deal Lost
Warm
Call History
12 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Direct
Lead Type
other
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional and direct; establishes context immediately.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
8:20 (501s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
102
Rep Words / Customer Words
1142 / 384
Rep Longest Monologue
30s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
Coimbatore-la base pannirukken naan... Chennai vara mudiyuma sir ungalukku?
|
logistics | Customer | Yes | clarification/process explanation | Excellent |
|
Current Personal Busy-ness
ente veettil amma kurachchu aayirathu irukku... surgery mudichuttu naan next week-la... Monday pola ungalukku confirmation solliduren.
|
time | Customer | Yes | empathy and soft follow-up | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Testing packages covering biomass, pancreas, liver, gut, etc. |
| live long membership | Rep | -- | Positive | 3-12 month programs including stays at Leela Palace. |
| partnership program | Rep | 60000.00 | Positive | 20-30% commission on sales. |
Key Moments
400:53
Customer recognizes the brand via Siva Sivasankaran.
Instant trust building and rapport established.
01:46
Customer reveals he is a physiotherapist.
Changes the pitch from a general lead to a professional partnership discussion.
03:50
Rep explains the 20-30% commission structure.
Customer responds with 'Super', indicating strong business interest.
07:41
Customer mentions mother's surgery.
Explains the delay in commitment but provides a valid reason for follow-up.
Discovery Questions
4
Q1
Are you comfortable in Tamil?
Q2
Have you heard about AIWO Wellness before?
Q3
Can you come to Chennai?
Q4
When can you come to meet in person?
Trust Signals
3
Mentioning a mutual connection (Siva Sivasankaran)
Sharing personal situation (mother's surgery)
Asking for the rep's name
Enthusiasm Signals
2
Saying 'Super' at 04:02
Expressing willingness to travel to Chennai
Resistance Signals
2
Initial time constraint ('how long it takes?')
Location barrier (Coimbatore vs Chennai)
Confusion Signals
1
Clarifying if clients need to travel to Chennai for blood tests
Topics Discussed
Preventive Healthcare
Epigenetics
Biomass Testing
Partnership Commission
Home Blood Collection
Leela Palace Stay
Physiotherapy
HNI Clients
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious about time. |
| Pitch | 2 | neutral | Engages when he realizes the rep knows his professional background and mentions a known figure. |
| Partnership Discussion | 3 | positive | Responds with 'Super' when hearing about commission rates. |
| Closing | 4 | neutral | Agrees to follow up after his mother's surgery. |
Call Transcript
Click to expand
Speaker 1
0.01s
Jo call has.
Speaker 0
1.39s
Hello.
Speaker 1
2.65s
Hello.
Speaker 0
3.29s
Hello, hi, I am speaking to Mr. Jayaprakash.
Speaker 0
7.71s
Hi Mr. Jayaprakash, this is Lakshmi, I am calling from IU Wellness.
Speaker 1
12.67s
Aa yes ma'am yaa.
Speaker 0
13.59s
Ya ya so you filled a form about a business opportunity is it?
Speaker 1
18.15s
S S maathiri.
Speaker 0
18.67s
Ya ya. Is it a good time to talk to you Mr. Jayaprakash for two minutes?
Speaker 1
23.49s
Aa so how long it takes ma'am?
Speaker 0
26.87s
Just two minutes I'll just explain you what IO is all about and what kind of opportunity that we are looking out from you. So these two things I need to discuss with you and further call we can take it later also.
Speaker 1
32.95s
Aa
Speaker 1
38.29s
Okay Ma'am, okay.
Speaker 0
39.49s
Okay so are you wellness pathi neenga kelvippattirukkeenga, are you comfortable in Tamil?
Speaker 1
45.07s
Ya ya sir Tamil dhaan ma'am, onnum prachannailla, Tamil English perfect, idhaanellaam okay.
Speaker 0
48.23s
Perfect.
Speaker 0
49.51s
Okaynga, so neenga kelvippattirukkeengala IU wellness pathi munnaadi?
Speaker 1
53.97s
Aa theriyum Madam, avaru Siva Sivasankaran Sir Aircel avarukku.
Speaker 0
57.55s
Perfect yes yes aamaam sir correct-aa okay so idha pathi neenga kelvippattirukkeenga so you will be knowing something about this like like it's a preventive health care so it's a longevity health optimization company so inga vandhuttu rendu vishayam like namma vandhu nalla oru vaazhkai vaazharathukku internal organs and external body rendume mukkiyam correct-ungala so inga vandhu varumun kaappom appadinna namma munnaadiye diagnose pandradhu ippa namakku eadhaavadhu symptoms therinju namma poi doctor-a paarkkuradhukkum test edukkuradhukkum idhu vandhu namma munnaadiye namma idhellam aindhu varushathulayo pathu varushathulayo.
Speaker 0
87.55s
Nammalukku idhellam aagum, so ippave namma konjam diagnose panni namma konjam body-a fit and fine-aa vachukkanum appadindradhukkaagadhaan indha preventive health care idhu pannirukkom. So idhula vandhuttu idhu mattumdhaan irukkaanaa? Illa, epigenetic test, biological, chronic diseases andha maadhiri edhuvaa irundhaalum, ippa namma thaathaa paattikku enna disease irukko adhu namma varadhukku vaaippu irukku genetically-aa, correct-aa? Aanaa avangaloda.
Speaker 1
59.49s
Aa okay okay so.
Speaker 1
106.05s
Illa Ma'am, naan physiotherapist thaan, enakku adhu theriyumla Ma'am orulavukku.
Speaker 0
110.71s
Great okay so ippa IO pathi mattum solren ippo. So IO-la paatheenganakka we have testing packages, wellness programs, therapies irukku, supplements irukka, everything under one rupee okayngala. So idhula niraiya packages irukku sir like one of health, health care, live long, card, intervention, enterprise indha maadhiri niraiya packages irukku. So ovvonnathulayum divisions-um vachirukkom. IO health-la paatheenganna IO hundred, IO seventy, IO one eighty one appadinnu irukku three sixteen-nu. So idhula enna appadinnu paatheenganna one eighty one biomass ungalukku cover aagum.
Speaker 1
112.05s
Pan Ayoppati.
Speaker 1
114.21s
Aa illa paartheenganakka
Speaker 1
137.09s
Appadinu.
Speaker 0
141.17s
So nooru enbadhu biomass-la ennenna varum appadindradhum irukku, like pancreas, liver test, gut microdome test, VO2 max, adhukkappuram epigenetic, food intolerance test andha maadhiri ellame ungalukku cover aagudhu indha IO Health-la. Idhe IO Health case-nu paatheenganna, idhu oru live long program appadinna, neenga ungaloda you know like NRI clients-aa iruppaanga paatheengala, avanga India varadhe edhukku appadinna, oru sila per vandhuttu indha health tourism maadhiri varuvaanga. For example they come stay for rendu days, rejuvenate themselves, full-aa body checkup pannittu.
Speaker 0
171.17s
Adhoda supplements-laam eduthukkittu appuram avanga veettukku avanga naattukku avanga poyiduvaanga. So andha maadhiri India-la irukkuravangalum adha panna start pannittaanga. Nammalukku vandhu Leela Palace-la dhaan irukku. So Leela Palace-layum stay koduppom. Aindhu star stay, food irukku, breakfast-la irundhu dinner varaikkume irukkum. Plus avanga vandhuttu indha test ellaame eduthu rejuvenate pannittu they can go back. Idhu irandu days, aindhu days, ezhuvan days-nu pirichirukkom. So ivvalavu test adhukku etha maadhiri maaritte varum. Idhu live long paatheengaanaakka moondru months to naangu months, appuram aindhu months to irandu months.
Speaker 0
201.17s
One year so andha maadhiri program irukkum, adhe cart paatheenganna supplements, indha supplements ellame plant based supplements dhaan.
Speaker 1
181.11s
Mm
Speaker 0
208.95s
Okengala, so adhe maadhiri ippo idhu idhu neenga enna panna poreenga appadi appadinna, neenga ungaloda circle-la ungaloda client-kko illa ungaloda close relative-kko illa known paakkuravangalaam namma client dhaan idhula correct-ungala? So avanga oru chinna nootru aindhu onbadhu test edukkaalum ungalukku oru closure kidaichadhunna ungalukku andha commission kidaikkum. So irubathi irubathi aindhu muppadhu percentage of commission namma vandhu kuduthuttu munnaadi naanga padhinaindhu percent dhaan vachirundhom. Ippo irubathi partner scheme-la neenga enroll aagureenga appadindradhunaala irubathi irubathi aindhu muppadhu percent of commission.
Speaker 0
238.95s
Ungalukku idhula connect for every sale per month.
Speaker 1
209.21s
Saringalaa?
Speaker 1
222.81s
So avanga oru
Speaker 1
242.37s
Super.
Speaker 0
242.37s
So for example ippo indha wellness programs-la paatheenganaakka rendu lakhs kitta neenga edukkureengannu vachukkonga, oruthavangala vandhu rendu lakhs-oda wellness program enroll panreenga, closure aayiduchunna oru maasathukku nappathila irundhu aruvai aayiram roopai ungalukku commission-e kidaikkum.
Speaker 0
257.23s
Okengala, so idhudhaan partnership model. Ippa naanga vandhu internal partner, naan senior partner illa. So neenga ippa idhu vandhu namma.
Speaker 1
264.43s
Ippo idhu vandhu namma in person vandhu pesura chance irukkum ma'am. Aenna naan vandhu ippo
Speaker 0
268.25s
Aennaa naan vandhu ippo
Speaker 1
269.89s
Coimbatore-la base pannirukken naan.
Speaker 0
271.65s
Coimbatore-la irukkeengala? Okay, so Chennai vara mudiyuma sir ungalukku?
Speaker 1
273.41s
Soo Chennai varaikkum.
Speaker 1
276.27s
Aa vara mudiyum Ma'am ennikkainnu sonneenganna naan adhukku thagunamaa prepara idhu pannittu naan varen Chennai-kku.
Speaker 0
281.05s
Any time sir, next week kooda neenga plan pannalaam. Illa neenga innaikku kilambi naalaikku varathuna kooda unakku theriyalaam. Naan ungalai vandhu Belize appadinnu solli ungaloda bell-a center-ukku koottittu poren. Neenga paarunga, ellame paarunga. Paathu ungalukku niraiya ideas kidaikkum. Nammakitta vandhuttu romba exclusive-aana instruments, adhukkappurama indha code neenga nammakitta.
Speaker 1
296.91s
Ippo neenga nammalukku vandhu adhula vandhu enna solradhu edhavadhu oru enna solradhu oru in-house coaching maadhiri edhavadhu kodukka chance irukkaa? Yes yes.
Speaker 0
302.71s
Yes yes, namma vandhu ella KT kuduthuruvom, ungalukku ella details-um kuduthuruvom, ellame nurture panni kuduthuruvom. Neenga poyittu thiruppiyum full perfect-aa iruppeenga to nurture others. Ungaloda circle-la nurture pandradhukku neenga perfect-aa iruppeenga. Ungalukku vandhu physical collaterals ellame kuduthuruvom, like eppadi neenga irukkanum, visiting card-um kuduthuruvom, so that neenga poyittu ungaloda circle-la neenga pesumbodhu full details-oda dhaan pesuveenga.
Speaker 1
327.05s
Okay Madam, your good name Ma'am?
Speaker 0
329.35s
Lakshmi sir.
Speaker 1
330.87s
Lakshmi okay ma'am, naan indha number save pannikiren.
Speaker 0
333.27s
Mm.
Speaker 1
334.29s
Naan oru naal ungala vandhu nerla meet pannittu idhukku partner-aa serradhukku enna charges ma'am? Edhuvume illa sir.
Speaker 0
339.91s
Edhuvume illa sir, no investment, no stock, no office needed, it's just that you need to start your process. Neenga evvalavu dhooram neenga ungaloda circle-la neenga spread panni onnooru test, ippo indha sample test-laam paatheenganna Ayurveda health-nu sollirundhenla, indha sample test-laam neenga yaaraiyume koottittu varanumnu avasiyam illai. Ivanga vandhu veettileye irukkalaam, namma inga Thyrocare-la namma book panniduvom, nammaloda technician avanga veettukku poyittu blood sample eduppaanga.
Speaker 1
342.57s
No office needed.
Speaker 0
364.59s
Okengala, so indha testukku ellame veetula irundhe pannidalaam. Idhe scan edukkuravanga illa edhavadhu health care program varanga appadinnaadhaan namakku Chennai varaikkum vara maadhiri irukkum.
Speaker 1
364.61s
Okkaalaa?
Speaker 0
375.95s
Nammaloda targeted audience paatheenganakka HNI clients celebrities andha maadhiri irundhaanganaakka nammalukku iniyum konjam worthaa irukkum.
Speaker 1
376.51s
Targeted audience
Speaker 1
383.25s
Mm hmm.
Speaker 0
383.85s
Ippa neenga vareengale sir, ungalukke oru DEXA scan eduthu paarppom. Ungaloda bone eppadi irukku? Ungaloda visitant fat eppadi irukku? So idhu ellame neenga therinjukkonga first. Appo iniyume ungalukku vandhuttu neengale oru onnootti onnu eduthu paarkkalaam sir.
Speaker 1
384.67s
Sari
Speaker 0
396.29s
Illa noottru aadha eduthu paarunga so that ungalukku ungaloda body eppadi irukkundradhu theriyudhu adhukkappuram neenga mathavangalukku nurture pannradhukku rombave easy-aa irukkum.
Speaker 1
404.81s
So eppadi namma clients vandhu namma Coimbatore-la vandhu Chennai-kku call pannuvama illa namma sir adhudhaan ippa naan sonnen illa.
Speaker 0
409.59s
Sir adhudhaan ippa naan sonnenla IO Healthna neenga yaaraiyume anuppa vendaam veetla irundhe blood sample naanga book panniduvom avanga technician vandhu eduthuppaanga.
Speaker 0
417.43s
Okayngala? Ide neenga vandhuttu health care program rendu days, aindhu days, ezhupathu days illa live long program appadinna mattum dhaan.
Speaker 1
424.63s
Okay okay adhuna mattum naan pova Chennai-kku kaanappom okay thank you.
Speaker 0
427.05s
Aama, mathapadi avanga varanumnu avangalume kidaiyadhu, plus avangalukku vandhu ippo ippo test eduthuttaanga, nammakitta onnooru onbadhu eduthuttaanga, aana avangalukku vandhu doctor consultation venumna video consultation-aiyum namma kuduthuralam.
Speaker 1
439.43s
Okay okay okay.
Speaker 0
440.45s
Illa avanga doctor avanga consult pannuvaanganna adhuvum pannalaam onnum prachanai illai.
Speaker 1
441.39s
Saringa Madam.
Speaker 1
444.79s
Okay okay, sari ma'am, idhu idhu enna solradhu? Namma idhu full details vandhu phone-la test-na avvalavu feasible-aa irukkaadhu. Correct aagadhu.
Speaker 0
450.83s
Set aagadhu correct-aa?
Speaker 1
451.89s
So aama naan vandhu in person eppa vara maathiri irukkum sir?
Speaker 0
454.65s
Eppo vara maadhiri irukkum sir therinjukkalaamaa
Speaker 1
457.41s
Like accordingly naan vandhu schedule panni vaippen adhukkappuram.
Speaker 0
457.55s
Like accordingly naan vandhu schedule panni vaippen adhukkaga dhaan.
Speaker 1
461.25s
Illalla ente veettil amma kurachchu aayirathu irukku ethu ellam.
Speaker 0
463.41s
Okay.
Speaker 1
464.75s
Andha surgery mudichuttu naan next week-la oru enna solradhu oru naan Monday pola ungalukku confirmation solliduren.
Speaker 0
472.09s
Sure sir sure no problem ya adhukku munnadi ungalukku ella details-um anuppuren neenga paarunga adhukku appurama neenga Monday pola neenga sollunga eppo varuveengannu sollittu adhukku etra maadhiri naan book panni vachuren okayngala.
Speaker 1
477.29s
Aa
Speaker 1
483.53s
Aa ok maa ok ok saar
Speaker 0
484.35s
Okay sir, so neenga onnooru ettuvum edukkurathukku vaaippu irukka appadindradhaiyum neenga check pannikkonga. So Monday call pannumbodhu neenga adhukku sonneenganna adhukku etra maadhiri naan booking potturuven.
Speaker 1
485.39s
181 edukkuren.
Speaker 1
492.95s
Aa sari madam, naan paarthuttu solren. Aenna indha surgery-la busy-aa irukken naan. Adhukku piragu pinnaadi naan.
Speaker 0
495.95s
Correct.
Speaker 0
497.27s
Sure sir sure thank you.
Speaker 1
499.21s
Ok maa thank you thank you.