A
Call Intelligence
Alan with Sri Lakshmi — Feb 18, 2026 16:49
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Influenced
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
20% into call
Pitch Approach
Feature-benefit
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:32 (153s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
41
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
27s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Decision Maker
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Haven't seen the materials yet
Aiyo naan innum adhai paakkala.
|
procrastination | Customer | Yes | pivot to value | Good |
|
Need to consult cousin
Naanudaiya maamaatta pesurendhenla... Avar confirm panna udane naan ungalukku change pannikiren.
|
authority | Customer | Yes | validation & scheduling | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | Mentioned | Interested | Offered as a free diagnostic to understand health status. |
| partnership program | Rep | 11500.00 | Neutral | Onboarding as a partner for commission-based referrals. |
Key Moments
400:31
DEXA Scan Pitch
Introduces the primary hook for the physical visit.
01:15
Saturday Availability Mention
Customer identifies a specific window for conversion/visit.
01:47
Cousin's Background Reveal
Learning the influencer is a biochemist allows the rep to build authority/rapport.
01:54
Partnership Model Pitch
Rep attempts to upsell the lead from a patient to a business partner.
Discovery Questions
2
Q1
Sir avanga enna velai panraanga sir?
Q2
O he is a government officer where sir can I know that?
Trust Signals
2
Sharing details about family member's profession
Confirming intent to visit on Saturday
Enthusiasm Signals
1
Asking 'Testukku enna price?'
Resistance Signals
2
Hasn't read the sent materials yet
Needs external approval from cousin
Topics Discussed
DEXA Scan
Visceral Fat
Bone Density
Partnership Program
Commission
Saturday Appointment
Biochemistry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Admitted he hadn't checked the collaterals yet. |
| Middle | 2 | neutral | Asked about test pricing and mentioned the Saturday plan. |
| Closing | 3 | neutral | Agreed to call back after speaking with his cousin. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello
Speaker 1
1.29s
Hello, hi Mr. Alan, this is Lakshmi calling from IO Wellness. We spoke about IO Wellness yesterday sir.
Speaker 0
8.15s
Aa enna ennaamma neenga call pannirundheenga.
Speaker 1
8.99s
Aa
Speaker 1
10.95s
Aama naan ellaam collaterals anuppitten sir paarkka mudinjathaa
Speaker 0
11.37s
But.
Speaker 0
14.73s
Aiyo naan innum adhai paakkala.
Speaker 1
16.67s
Okay.
Speaker 0
17.65s
Naanudaiya maamaatta pesurendhenla, avar vandhu en cousin avar vandhu avanga team kitta edho pesittu details-laam collect pannittu naan solren appadinnaaru.
Speaker 1
27.11s
Solraaru.
Speaker 1
28.37s
Mm-hmm.
Speaker 0
29.39s
Avar confirm panna udane naan ungalukku change pannikiren.
Speaker 1
31.41s
Neenga vandhuttu you can also come back for my club, you can come and meet us any time so that we will update you. Like engaloda wellness center vandhu neenga evident-aave paarkkalaam, like enna nadakkudhu appadinnu sollittu. So nammakitta DEXA scan irukku, which is like bone density-um paarkkuradhukku, visceral fat eppadi irukkunnu paarkkuradhukku idhukku ellame irukku. So neengale oru test eduthu paarunga sir, first appadhaan ungalukku theriyum like idhu eppadi eduthuttu polaam appadinnu sollittu, yenna andha test report-la.
Speaker 0
44.29s
Okay.
Speaker 0
47.63s
Paakurathukku.
Speaker 0
50.97s
Main.
Speaker 0
57.83s
Testukku enna price?
Speaker 1
59.71s
So basically Dexa ungalukku naangale provide panniduvom sir, adhukku neenga pay pannanum-nu avasiyam illai, but neenga onnooru onbadhu edukkureenga appadinna actually namma vandhuttu sale pandradhu ennamo ninaidheen thozhand rupees-ku, but ippa namma partners moolama poradhunaala padhinnooru thozhand aindhu vandhadhukku sale pannittu irukkom sir.
Speaker 0
75.51s
So adhaan naan avarkitta naan solliduren, avaru avaru enna sonnaarunna indha Saturday indha maadhiri avarukku Saturday dhaan leave varum.
Speaker 1
83.37s
Okay.
Speaker 0
84.13s
So Saturday maadhiri namma pogalaam appadinnaaru.
Speaker 1
87.37s
Appadingala, sari okay sir no problem, so Saturday ungalukku naan arrange pannava like anga meeting pandradhukku?
Speaker 0
93.97s
Actually naan konja neram kazhichu naan avar vandhuruvaaru office-la irundhu.
Speaker 1
95.91s
Aa
Speaker 1
97.85s
Okay.
Speaker 0
98.31s
Aa pesittu naan ungalai call panren.
Speaker 1
99.89s
Sir avanga enna velai panraanga sir?
Speaker 0
102.19s
Avaru avar government officer.
Speaker 1
103.77s
O he is a government officer where sir can I know that?
Speaker 0
107.35s
Avaru Air Force.
Speaker 1
108.69s
Air Force-la irukkaangala? Okay okay.
Speaker 0
110.31s
Air Force-la irukkaru, avaru lab technician-a biochemistry pannirukkaru.
Speaker 1
114.01s
Oh great great okay okay sir, idhu actually neenga oru vaatti eduthu paarunga, but idhu illaama engakitta innoaru option enna irukkunna naan edhe sollirundhen illaiya partnership-nu irukku, so indha partnership paatheenganaakka neenga oru partner-aa onboard aagumbodhu ungalukku percentage of commission-um irukkum, so neenga edukkiradhu onnu sir, but neenga refer pannittu varavangalukku neenga commission-um eduthukkalaam.
Speaker 0
115.35s
Okay sir idhu actually neenga oru vaatti
Speaker 0
134.07s
Okay okay adhukkuthaan adhukkuthaan.
Speaker 1
134.81s
Okay okay.
Speaker 1
136.01s
Athukalaanu.
Speaker 0
136.95s
So
Speaker 1
137.07s
So idha pathi pesuradhukku namma vandhuttu nerla meet pannomna nallaa irukkum sir. So neenga Saturday meet panna mudinja try pannunga. Schedule now paathukkalaam sir.
Speaker 0
145.49s
Okay.
Speaker 1
147.49s
Okaynga.
Speaker 0
147.83s
Appothukku avar vandhuren naan call pannuren okay.
Speaker 1
149.83s
Aa okay sir sure sure save pannikkonga ya definitely thank you.
Speaker 0
152.23s
Athu