A
Call Intelligence
Anjali with Sri Lakshmi — Feb 19, 2026 15:59
Deal Lost
Hot
Call History
7 attemptsRep Performance
9.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Anjali. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional and direct
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:18 (78s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
28
Rep Words / Customer Words
112 / 164
Rep Longest Monologue
7s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict/Fatigue
shoot romba late-aa mudinjathu today by six thirty-kku thaan mudinjathu... I just now got up
|
time | Customer | Yes | flexibility/accommodation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | The meeting being scheduled is for a wellness consultation/service from IO Wellness. |
Key Moments
300:11
Customer explains work delay
Establishes the customer's high-stress/busy lifestyle and explains the previous missed calls.
00:32
Rep offers location flexibility
Critical pivot that saves the meeting from being cancelled due to customer fatigue/travel time.
01:11
15-minute confirmation promise
Concrete next step established to ensure the lead doesn't go cold.
Trust Signals
2
Sharing personal schedule details
Proposing alternative meeting spots
Enthusiasm Signals
1
Willingness to meet despite being tired from a 6:30 AM finish
Resistance Signals
1
Time constraints due to work (shoot/narration)
Topics Discussed
Meeting Logistics
Work Schedule
Location Coordination
IO Wellness
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining why she was unavailable earlier due to a late shoot. |
| Middle | 2 | neutral | Discussing location options (Valasaravakkam vs MRC Nagar). |
| Closing | 3 | neutral | Committing to a 15-minute confirmation window. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
1.65s
Hello hey Anjali, this is Lakshmi, I am calling from IO Wellness.
Speaker 0
6.19s
Hi Lakshmi hi.
Speaker 1
7.37s
Aa innaikku namma meet pannalaamnu irunthom atho call pannirunthen sorry.
Speaker 0
11.31s
Illa it's okay actually enna aayiduchunna shoot romba late-aa mudinjathu today by six thirty-kku thaan mudinjathu nethu start pannidathu.
Speaker 1
15.91s
Okay.
Speaker 0
17.43s
So I just now got up and I have another narration to hear oru padakkada narration.
Speaker 1
19.45s
Aa oru
Speaker 1
22.33s
Okay
Speaker 0
22.77s
Wedding there ungalukku I will let you know because andha show andha narration irukkura idam vandhu Valasaravakkam.
Speaker 1
29.79s
Namma mummy.
Speaker 0
30.01s
Namma meeting vandhu MRC Nagar sonningalla
Speaker 1
32.59s
Ya ya or if you want us to come to Valsarabakkam also it's okay we will just come and meet you up.
Speaker 0
38.61s
Aa yes I will let you know naan once naan kilambunnathukkappuram I will start from here.
Speaker 1
43.19s
Angane
Speaker 0
43.31s
Anga eathaavathu nearby-la eathaavathu place irukkaa where they can sit and meet appadinnu paathuttu I let you know. Know in advance that you can also come there seekkiramaa.
Speaker 1
51.37s
Sorry.
Speaker 0
52.71s
Naanga poyittu
Speaker 1
53.33s
Oyittu
Speaker 0
54.49s
Ungalkku I will let you know there is a place nearby where we can sit up and meet.
Speaker 1
54.75s
Let you know this in place.
Speaker 1
58.23s
Okay
Speaker 0
59.45s
Ungalukku naan prior-aa solliduren, but naan ennoda meeting mudichittu varadhukkulla you will also be able to come there.
Speaker 1
64.51s
Oh definitely yes yes we will do that. Okay. Yeah yeah. So you you will you will confirm it right in some time?
Speaker 0
66.67s
Okay
Speaker 0
71.49s
Ya, I will confirm it in another ten to fifteen minutes maximum.
Speaker 1
74.13s
Ithu sure sure definitely take it up thank you bye bye.
Speaker 0
75.65s
Aa theek
Speaker 0
77.75s
Bye.