A
Call Intelligence
None with Sri Lakshmi — Feb 18, 2026 09:46
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Existing Lead
Brand Sentiment
Neutral/Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:00 (60s)
Primary Language
English
Code Switching
None
Total Speaker Turns
18
Rep Words / Customer Words
102 / 118
Rep Longest Monologue
15s
Customer Longest Monologue
15s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Schedule conflict
my timing for today's shoot schedule has been changed like it was earlier ten o'clock but now it's like two to ten.
|
time | Customer | Yes | flexibility/empathy | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Scheduling a meet for the 19th. |
Key Moments
200:10
Reference to previous commitment
Establishes continuity and holds the lead accountable to the '19th' date.
00:42
Customer defines callback window
Crucial for lead management; prevents 'annoying' the lead during their sleep/work hours.
Trust Signals
2
Immediate recognition of agent
Detailed explanation of personal schedule
Resistance Signals
1
Time-based resistance due to work
Topics Discussed
Scheduling
Work commitments
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the agent immediately. |
| Middle | 2 | neutral | Explaining the change in shoot timings. |
| Closing | 3 | neutral | Setting a specific window for the callback. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
1.15s
Hello.
Speaker 1
3.27s
Hello
Speaker 0
3.83s
hey hi ma'am. this is lakshmi. i'm calling from i u wellness. i had talked to you earlier.
Speaker 1
7.71s
Yeah yeah we did we did talk we did talk.
Speaker 0
10.19s
Yeah, okay. So, ma'am, you had informed me that by 19th you will be free for a meet.
Speaker 1
16.67s
Yes.
Speaker 0
17.37s
Yeah, so tomorrow what time that we can catch up?
Speaker 1
20.51s
Uh can I update you on that because my timing for today's shoot schedule has been changed like it was earlier ten o'clock but now it's like two to ten. So I don't know by what time they're ending the shoot. According to the time I will just update you earlier like what time we can meet by tomorrow.
Speaker 0
26.09s
It was
Speaker 0
35.65s
no problem. ya, we will do that.
Speaker 1
37.23s
Okay. Okay.
Speaker 0
37.61s
Okay ma'am, yeah, thank you so much. Thank you. When can I expect a call ma'am or do you want me to call back?
Speaker 1
38.91s
Thank you.
Speaker 1
42.51s
Uh maybe my my morning because see if it's if it's a night shoot which is extending till uh like one o'clock or two o'clock, I'll probably be sleeping till twelve eleven twelve o'clock in the morning. So after twelve post lunch you can give me a call if I don't call you.
Speaker 0
48.17s
Hello.
Speaker 0
56.21s
Okay ma'am, yeah, we'll do that. Yeah, thank you so much, have a good day. Bye bye.
Speaker 1
58.77s
Good day. Thank you. Bye bye.