A
Call Intelligence
None with Sri Lakshmi — Feb 17, 2026 20:36
Deal Lost
Cold
Call History
6 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Low Performance: Sri Lakshmi
Sri Lakshmi scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Malayalam/Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
rapport_building
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
Malayalam
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
6 / 8
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Customer personal instruction
The customer tells the speaker to eat slowly and leave, indicating they think this is a personal call.
Resistance Signals
2
Immediate dismissal
Personal conversation redirection
Confusion Signals
1
Wrong number context
Topics Discussed
Personal logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | The customer is giving personal instructions to someone, likely thinking they are speaking to a known contact or dismissing the caller. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.79s
Aa eduthittundu nee methuvaave saapittu kilambu.
Speaker 1
4.49s
Sari sari
Speaker 0
5.87s
Okayda.
Speaker 1
6.13s
Okay.
Speaker 1
6.67s
Right.