A
Call Intelligence
None with Sri Lakshmi — Feb 17, 2026 11:48
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Family member
Lead Type
other
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:45 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
78 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:16
Rep Identification
Sri Lakshmi identifies herself as being from the 'Partnership Team' and confirms she knows the person the caller is looking for.
00:31
Relationship Disclosure
Caller identifies himself as 'Sittappa' (Uncle), clarifying the personal nature of the call.
Trust Signals
1
Self-identification as a family member
Topics Discussed
Personal contact
Meeting schedule
Callback arrangement
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking a specific person. |
| Middle | 2 | neutral | Explaining relationship and purpose of call. |
| Closing | 3 | neutral | Agreeing to a callback. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello
Speaker 0
2.95s
Aa sollunga
Speaker 0
6.35s
Hello, sollunga sir.
Speaker 1
6.49s
Hello
Speaker 1
8.13s
Aa madam Deepan sir illaingala?
Speaker 0
10.81s
Aa sollunga sir neengal.
Speaker 1
13.05s
Avaroda Vijay Vijay Prasad Vijay-nnu sonnen.
Speaker 0
16.03s
Mr. Vijay, yes yes I know sir, I am from his team thaan, unga team-la irundhu thaan pesuren, en peru Lakshmi, partnership team-la irundhu thaan pesuren, sollunga sir.
Speaker 1
20.57s
Aa en peru Lakshmi.
Speaker 1
24.37s
Illa konjam pesina avarkitta adhudhaan Madam.
Speaker 0
26.11s
Appadingala avar meetingla irukkaru anything importance naan convey pannalaama
Speaker 1
31.37s
Aa Daddy pesanumnu sonnaarunnu sollunga Madam. Appadilla? Sittappa avaru Sittappa pesanumnu sonnaarunnu.
Speaker 0
33.37s
Appadingala?
Speaker 0
35.23s
Oh sari sari okay sir, sir oru oru half an hour aagum oru meeting mudichittu varadhukku, so adhukkappuram call pannalaama?
Speaker 1
41.19s
Adhukkappuram
Speaker 1
42.81s
Aa okay madam.
Speaker 0
43.67s
Aa okay sir okay thank you.