A
Call Intelligence
None with Sri Lakshmi — Feb 16, 2026 12:41
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Invitation
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
2:03 (123s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
41
Rep Words / Customer Words
218 / 142
Rep Longest Monologue
13s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
I live in Pudukkottai and I am in Trichy actually I am not a Chennai native.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Inviting the customer to the facility for a bone density check. |
| water expo stall | Rep | -- | Positive | Mentioning IO Wellness will have a stall at the Chennai Trade Centre expo. |
Key Moments
300:45
Location Disclosure
Customer reveals they aren't local, which could have ended the lead, but agent pivoted.
01:34
Expo Mention
Customer mentions attending an expo in Chennai, creating a perfect opportunity for a face-to-face meeting.
01:46
The Coincidence
Agent reveals IO Wellness has a stall at the same expo, significantly increasing the likelihood of a meeting.
Discovery Questions
2
Q1
I hope the scan is still pending is it like edhavadhu just neenga eduthu paarkkiradhu edhuvum panni pannadhilla idhuvaraikkum correct illa?
Q2
When is your next visit to Chennai is there any idea?
Trust Signals
3
Mentioning previous visit to the clinic
Referencing 'Ilango sir'
Agreeing to call when in Chennai
Enthusiasm Signals
2
Positive reaction to the Expo stall mention
Willingness to meet up
Resistance Signals
1
Geographic barrier (lives in Pudukkottai/Trichy)
Topics Discussed
DEXA Scan
Bone Density
Chennai Trade Centre Expo
Water Expo
Pudukkottai/Trichy residency
Ilango sir referral
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains they were in a meeting. |
| Middle | 2 | positive | Customer shares details about their location and previous visit. |
| Closing | 3 | positive | Excitement about the coincidence of both being at the same Expo. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
1.11s
Hello hey hi ya hi
Speaker 1
2.11s
Ya hi I was I was on a meeting so I can't
Speaker 0
5.89s
O sari sari I am so sorry ya no problem I just want to inform you if in case you are available any time today or tomorrow we can just invite you to the balance where you can also take a scan which is called scip scan
Speaker 1
5.91s
O sari sari I am so sorry ya no problem I just wanted to
Speaker 0
17.61s
So DEXA scan eduthu neenga you can also you know evidently see like what is exactly happening appadindradhu you can also see it by yourself. So DEXA scan appadindradhu ennannakka ungaloda bone density eppadi irukkunnu therinjukkaradhukku.
Speaker 1
17.93s
Aa
Speaker 1
25.75s
Aa
Speaker 0
33.05s
So if in case you are available anytime you can just you know step up anytime so that we will be able to get this done so that you will also get some idea about it and maybe you can also refer people or if you also want to
Speaker 1
33.07s
Aa
Speaker 1
37.79s
Aa okay.
Speaker 1
45.31s
I live in Pudukkottai and I am in Trichy actually I am not a Chennai native.
Speaker 0
49.41s
Aa okay okay okay.
Speaker 1
51.75s
Ya so but but whenever I will be roaming here and there weekly or bi-weekly to Chennai.
Speaker 0
56.67s
Weekly oru kaalai
Speaker 0
58.69s
Okay okay okay.
Speaker 1
59.69s
Ya so last week I was in Chennai and particularly I was invited by Ilango sir to meet him and I visited the league here.
Speaker 0
60.89s
So last
Speaker 0
68.33s
Okay okay okay ya ya so but I I hope the scan is still pending is it like edhavadhu just neenga eduthu paarkkiradhu edhuvum panni pannadhilla idhuvaraikkum correct illa.
Speaker 1
69.53s
Ya ya.
Speaker 1
71.57s
Aa
Speaker 1
74.07s
Idhula idhula
Speaker 1
76.89s
Pannathu.
Speaker 1
78.07s
Illa no no no no I didn't.
Speaker 0
79.03s
Ya ya so why don't we actually next time when we step in here you can also evidently check out by yourself and then we can take it forward ya.
Speaker 1
85.61s
By yourself.
Speaker 1
88.73s
Sure definitely okay okay so.
Speaker 0
89.77s
Okay okay so when is your next visit to Chennai is there any idea?
Speaker 1
94.25s
Ya I'm I'm planning to come over there for an expo in Chennai Trade Centre on last week of February.
Speaker 0
100.25s
That is irandu ezhu irandu ettu even we are going to have one expo done there.
Speaker 1
102.25s
Aa
Speaker 1
104.45s
Aa water expo you are attending there.
Speaker 0
106.29s
Aa yes yes the same expo for IO Wellness namma anga oru stall poda porom.
Speaker 1
107.55s
Aiyo
Speaker 1
110.37s
Aangaiyo.
Speaker 1
111.91s
Ya let's meet there.
Speaker 0
113.81s
There ya ya I will give you a call once I reach over there so that we can meet up there ya.
Speaker 1
116.41s
Sari
Speaker 1
117.35s
Meetup
Speaker 1
118.43s
S ma'am okay ma'am ya thank you so much
Speaker 0
118.79s
Okay ma'am ya thank you so much bye have a good day.
Speaker 1
121.11s
Bye have a good day.
Speaker 1
122.53s
Ya okay.