A
Call Intelligence
Karmani with Sri Lakshmi — Feb 16, 2026 11:18
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English Mix
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
other
Conversation Flow
Opening Type
warm_callback
Opening Quality
Excellent
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Consultative Partnership
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
9:52 (593s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
142
Rep Words / Customer Words
1084 / 382
Rep Longest Monologue
30s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Terms & Conditions
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Are there monthly targets or numbers?
No, just want to understand there is no numbers, right? It's about our potential, that's it, right?
|
terms & conditions | Customer | Yes | direct clarification | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 100000.00 | Interested | Basic diagnostic service for longevity. |
| healthcation program | Customer | -- | Positive | In-patient rejuvenation program with airport pickup. |
| live long membership | Customer | -- | Neutral | 3-12 month health management program. |
Key Moments
400:26
Prospect confirms office visit
Establishes high trust and removes the need for a basic brand introduction.
03:00
Commission structure reveal
Sets the financial incentive for the partnership (20-30%).
03:53
Target/Quota clarification
Prospect's main concern is addressed, clearing the path for the agreement.
08:26
Partner criteria clarification
Prospect wants to know why she was chosen, allowing the agent to validate her status.
Discovery Questions
5
Q1
is this the right time to talk to you?
Q2
have you heard about it?
Q3
are you comfortable in Tamil English?
Q4
Do you have any doubts ma'am?
Q5
what you need to have is what you are asking right?
Trust Signals
3
Mention of visiting the physical office
Personal connection to 'Ilango sir'
Request for authorized partner status/visiting cards
Enthusiasm Signals
2
Willingness to share email ID immediately
Asking for specific niches to focus on
Resistance Signals
1
Clarification on whether there are sales targets/numbers
Confusion Signals
1
Confusion regarding the specific criteria for being a partner vs the target audience
Topics Discussed
Partnership Onboarding
Commission Tiers
181 Biomarker Test
Leela Palace Rejuvenation
HNI/NRI Targeting
Authorized Partner Agreement
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the brand and leadership immediately. |
| Discovery/Pitch | 2 | neutral | Asks sharp questions about targets and partner criteria. |
| Closing | 3 | neutral | Agrees to review the agreement and share email. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello
Speaker 1
1.29s
Hello hi I am speaking with Karmani.
Speaker 0
4.03s
Yes, aayi.
Speaker 1
4.67s
Hi this is Lakshmi I am calling from IU Wellness ma'am so is this the right time to talk to you?
Speaker 0
9.31s
Aa
Speaker 0
10.93s
Ya ya ya please Ilango sir told already.
Speaker 1
13.81s
First that right okay. So ma'am we would like to onboard you as a partner. So I will just explain you I will just take you to a brief discovery call on what you actually do. So you have any idea about it ma'am like have you heard about it.
Speaker 0
15.81s
Maam
Speaker 0
26.23s
Ya I have, yes yes I have visited I O office on last Wednesday and I have met Ilango sir also.
Speaker 1
33.31s
Oh great.
Speaker 0
33.65s
And one another person Sudarshan avar yes Sudarshan I think so.
Speaker 1
38.43s
Mm mm okay okay
Speaker 0
39.49s
I'm sorry I'm not okay with this name. So he explained what are the verticals we are working on and what are the other things he have explained and one person from the reception explained all the activities inside happening in I. So I have some idea.
Speaker 1
41.11s
No problem.
Speaker 1
43.19s
Okay.
Speaker 1
56.09s
So I have the money
Speaker 1
57.73s
So I am calling from the partnership team ma'am. So since you have some idea about IO Wellness, so I need not to explain you everything in detail like from the beginning. So I will just tell you what I am doing. So I am from partnership team. So where I where I onboard partners who can actually give us the connects like who can onboard people directly. So for example, so are you comfortable in Tamil English?
Speaker 0
62.91s
Aa
Speaker 0
68.59s
Aa.
Speaker 0
70.61s
Aa
Speaker 0
73.43s
Okay Raju.
Speaker 0
78.11s
For
Speaker 0
81.79s
Aa Tamilil okay thaan Ma'am please okay okay.
Speaker 1
82.85s
Okay okay so ithu oru periya longevity ecosystem ma'am. So nammalukku ettu verticals irukku illaiya? IO health, IO age, health occasion, life long, heart intervention, so andha maathiri niraiya terms irukku. So ippo ungala naan partner-aa onboard panren appadinna for the contacts that you have you will be able to explain things to them and get them onboarded. So for example we have IO onnu ettu onnu test. So intha health package-la onnu ettu onnu appadindra oru test irukku. So intha test-la onnu ettu onnu biomass nammalukku vandhu theriya vandhittundu.
Speaker 1
112.85s
Correct-ngala? So, for example if you have some contacts who are ready to do this test and if you onboard them and give a closure you will get a part of commission out of it.
Speaker 0
84.35s
Ithu oru
Speaker 0
92.65s
Ariyathilla.
Speaker 0
94.41s
Alla.
Speaker 0
97.05s
Ini
Speaker 0
100.09s
Aa.
Speaker 0
106.55s
Athayath
Speaker 0
110.11s
Varunnu.
Speaker 0
120.55s
Ivar close
Speaker 1
123.71s
Position percentage-um namma vandhu idhukku dedicate pannirukkom ma'am.
Speaker 0
123.73s
Proportions paschim
Speaker 1
127.97s
So IO Health-la paatheenganakka niraye packages varunnathu. So for the costing that we have-la, so we have a lot of services that we offer in each longevity. Like for example IO Health-la oru sila package irukku. Age-la vandhuttu oru sila package. Health case-nu paatheenganakka oru sila package irukku. So for the basic service that I am telling like IO Health which is onpathu onpathu test. So indha oru test vandhuttu avanga veetla ukkaanthutte by like we get the thing booked. Like our service people will go get.
Speaker 1
157.97s
Sample test I mean sample blood test mattum eduthuppaanga. So out of which they will get to know like whatever diagnosis that can happen like sex diagnosis 181 plus biomarkers. So it will cover about sleep stress that nutrition excess so many things will be there. So athula vandhuttu ungalukku intha service-la paatheenganakka 1 lakh to 10 lakh-naa ungalukku 20% of commission kidaikkum. So between 1 lakh to 10 lakh-naa you will get about 20% and about 10 lakh
Speaker 1
187.97s
twenty five lakh it is twenty five percent of commission you get and twenty mark to fifty you get about thirty percentage. so for example ippo neenga vandhu i o health-la one eighty one neenga pannitteenga appadina one eighty one-oda cost stage paathuttu so adhula ungalukku vandhuttu twenty five percent andha maadhiri one to five-la irundhadhunna so twenty five percent ungalukku kidaikkira maadhiri irukkum. so this is about partnership you know commercials that i am talking about.
Speaker 0
130.71s
Aa
Speaker 0
162.11s
Avatham.
Speaker 0
176.03s
Um.
Speaker 0
208.43s
Athu
Speaker 1
212.63s
So if you are okay with it, we will also send you an agreement where you need to sign that you are going to onboard as a partner of ours. And from here ungalukku ella collaterals-um naangal koduthuruvom and you can send it to your contacts and onboard as many people as you can.
Speaker 0
229.77s
Okay okay
Speaker 1
231.25s
Do you have any doubts ma'am?
Speaker 0
233.39s
No, just want to understand there is no numbers, right? It's about our potential, that's it, right?
Speaker 1
240.17s
Yes yes it's it's not like there is no target or something like no numbers that you need to do for a month that much but it's just that in a month one to five lakhs if you close you get about twenty percent of commercial.
Speaker 0
251.45s
Understood andi. Ya that ya.
Speaker 1
252.13s
Ya
Speaker 0
254.79s
And one more thing I just want to ask so I can represent IO to my contacts everything so I so you will get
Speaker 1
261.29s
Jumayi
Speaker 1
262.63s
So aa
Speaker 1
263.57s
So you will get a visiting card as well so we will send the visiting card to you so where you can share that and with the collaterals with the deck pitch deck everything I will send it to you so from there you can just take it forward.
Speaker 0
265.93s
Aa.
Speaker 0
267.71s
Okay.
Speaker 0
271.33s
Aa
Speaker 0
273.13s
Aa
Speaker 0
275.45s
Okay after signing the agreement I can show that I am a authorized Ivo partner okay so that's what I just want to understand.
Speaker 1
277.57s
Aa
Speaker 1
280.43s
Authorize
Speaker 1
282.77s
That's what I just want to understand. Yes you can ma'am.
Speaker 0
285.77s
Okay okay great ma'am ya so I will share my mail ID so you please share the things that.
Speaker 0
293.67s
What are the packages that are available? What are the verticals we can work on? So this kind of things I just want to understand because I can't blindly tell I can do this, I can do this. So I just want to see, um, Ilango sir and as well as other people explain the things.
Speaker 1
297.57s
Mm.
Speaker 1
302.53s
Sphoto
Speaker 1
306.71s
Mm-hmm.
Speaker 0
308.27s
But not much intense because it's a kind of formal talk we had, we have talked some other things also. So I just want to understand the packages and which one is very viable for me so I can focus on that niche.
Speaker 1
310.25s
Because it's a kind of
Speaker 1
321.13s
Definitely ma'am ithula paatheenganakka IU health health care and live long ithu moonnu thaan namma majora focus panna porom okayngala. So card-ukku vandhuttu there is some you know like supplements and all will be there so that also is okay but IU health is something very basic and very very much reachable to people. So for example in IU health naan ungalukku intha details ellame collateral-aa anukkuren ungalukku okayngala. But just to understand when you see it I will just let you go also like IU health paatheenganna IU nooru IU nooru.
Speaker 1
351.13s
Ivvalavu mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mooru mo
Speaker 0
328.53s
Oru
Speaker 0
333.35s
Aa.
Speaker 0
339.23s
For example.
Speaker 0
340.73s
Aa
Speaker 0
342.35s
Yes correct ungalukku okayngala
Speaker 0
358.83s
Mm.
Speaker 0
363.33s
Percentage undaakum.
Speaker 0
364.75s
Ithe maathiri
Speaker 0
366.55s
Aa
Speaker 1
369.73s
So in the two day five day seven day naakka the person will get a pick up and drop from airport or something and from there they will go to Leela Palace where they stay in Leela Palace for two days they adjuvanate themselves taking all the test and you know medications that the doctor and consultants will give.
Speaker 0
376.59s
Aa
Speaker 0
381.01s
Junnu
Speaker 1
386.63s
We have you know doctors and you know physiotherapist you know wellness center right? So avanga vandhu ella details-um avangalukku koduthu andha two days five days seven days ethu choose panraangalo andha program-kku etha maadhiri avangalukku check ellame panni koduthuruvanga. And live long paatheenganna this is something like you know three months three to four months and six months six to twelve months program.
Speaker 0
386.89s
Um
Speaker 0
395.03s
Avanga vandhu
Speaker 0
400.93s
Okay.
Speaker 0
402.83s
And live long paatheenganna.
Speaker 1
409.45s
So indha maadhiri rendu division irukku, so indha maadhiri edukkuraanganna eppappo venumo doctor consult kooppiduraangalo, ippo monthly once vaanga illa pandathu days once neenga varanum, andha maadhiri doctors enna prescribe according to their health, according to the you know status of their health, once first they will take the step.
Speaker 0
409.55s
Pooyinna maathiri ith enikku
Speaker 0
422.41s
Aa
Speaker 1
424.27s
So with this test they will the doctor will prescribe come after and meet after fifteen days or you need to stay back for two days and get rejuvenated so andha maathiri avanga doctor prescribe panrathukku aetha maathiri athu vandhu pogum like long vandhu pogum. So itha maathiri each packages have their own criteria so I will send you all the details in detail just go through it and if you need in person discovery treatment
Speaker 0
424.37s
To with
Speaker 0
428.85s
15 days. Or you need to stay back
Speaker 0
435.29s
Aa
Speaker 0
437.91s
Okay.
Speaker 0
441.39s
Aa
Speaker 0
442.97s
Detail
Speaker 0
446.85s
Aa
Speaker 0
448.15s
Okay okay great
Speaker 1
450.85s
Okay and I will also send you the agreement just go through the agreement and get it signed as soon as possible and once everything is done we will also print your visiting card where you can also share it to your people.
Speaker 0
451.87s
Diabetes
Speaker 0
453.99s
Pottu.
Speaker 0
457.31s
Aa.
Speaker 0
463.31s
Okay ma'am and one one more question which is not related to this topic I just want to ask to understand actually.
Speaker 0
472.97s
Yes
Speaker 1
472.99s
Yes please yes please.
Speaker 0
474.47s
Ya so how what is the criteria you are like you are defining to be a IO partner?
Speaker 1
482.97s
Yes yes.
Speaker 0
483.99s
I just want to understand that there is a crowd or very particular people are in this program.
Speaker 1
490.97s
So basically ithula paatheenganakka nammalukku vandhuttu HNI and you know a little bit of people who can understand who will be able to bear with it. So HNI main-aa focus pannaa ungalukku three marks kadaichirunnu ma'am. And NRI people so whoever is no no no no.
Speaker 0
494.55s
Aa okay.
Speaker 0
500.55s
Mm.
Speaker 0
506.53s
No ma'am no no no no ma'am I am not asking about the targeted audiences who I can focus I am asking you as a IO partnership program in that program what kind of criteria you are defining to the people to onboard.
Speaker 1
511.97s
Mm-hmm.
Speaker 1
515.95s
Unda?
Speaker 0
519.99s
Like me, so what's the criteria you are putting on me?
Speaker 1
523.33s
Aa okay, so what is my okay okay, I want to understand you have, ya you what you need to have is what you are asking right?
Speaker 0
523.47s
Okay okay.
Speaker 0
526.03s
I want to understand your
Speaker 0
530.99s
Yes, I'm asking.
Speaker 1
531.89s
Aa
Speaker 1
533.05s
Aa.
Speaker 0
533.23s
I'm in the middle of the crowd.
Speaker 1
535.51s
Mm-hmm.
Speaker 0
535.85s
Aa it's a very defined crowd.
Speaker 1
538.21s
It's a very defined crowd ma'am, like we don't just onboard everybody just like that. So people who have knowledge about it and who can explain this very clearly to the people audience and who have contacts with those people where they can get onboarded.
Speaker 0
539.91s
Aa okay.
Speaker 0
542.27s
Ithu
Speaker 0
549.61s
Aa.
Speaker 1
553.85s
So indha maadhiri defined people-aa mattum thaan we are taking as a partner not just everywhere.
Speaker 0
553.89s
Aa
Speaker 0
557.39s
Just everywhere. Correct. Correct. Correct. I just want to understand. Yes.
Speaker 1
561.11s
Yes okay ma'am so I will tell you all the collaterals and agreement as well so please go through everything and if you have any doubts please do call me anytime so that I can just move over yeah.
Speaker 0
562.71s
Aa
Speaker 0
564.05s
Aa
Speaker 0
565.83s
Ippo
Speaker 0
569.25s
Pure over.
Speaker 1
571.05s
Very nice to talk to you ma'am. We will get back to you soon. Thank you so much. Have a good day. And this is your WhatsApp number, is it?
Speaker 0
571.07s
Very nice.
Speaker 0
574.09s
Thank you so much. Have a nice day.
Speaker 0
576.97s
Yes Ma'am.
Speaker 1
577.53s
Ya I will send you all the details or you can also send me an email address where I can also send you this.
Speaker 0
579.51s
Oil.
Speaker 0
582.01s
Yes.
Speaker 0
583.79s
Yes ma'am I will share my mail ID so my team can also see that.
Speaker 1
585.77s
Mail
Speaker 1
588.55s
Okay ma'am, ya thank you, thank you so much, thank you, bye.
Speaker 0
590.39s
Thank you bye bye